We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also pr... See more
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Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beaut... See more
Company replied
Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. We’re... See more
Company replied
The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but ev... See more
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Company details
Written by the company
Our whole house and under sink water filters are designed to protect your family against chlorine, odour, bacteria, viruses, chemicals and other impurities. Enjoy cutting-edge filtration technology and unrivalled customer support across our whole house systems, reverse osmosis and alkaline under sink water filters, plus boiling, chilled and sparkling units.
Contact info
Suite 201, 75 Tulip Street, Cheltenham, 3192, Melbourne, Australia
- 1300 137 011
- management@greatwater.com.au
- greatwaterfilters.com.au
4.3
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Great Water Filters Australia
Thank you for your review!
We’re so glad you’ve found our filter change reminders helpful and our team friendly—it means a lot to us. We’re always here to make water care easy and stress-free.
Thanks again for your support!
Warm regards,
The Great Water Filters Team
The unit was supplied efficiently and…
The unit was supplied efficiently and within a week of order. Thank you
16 February 2025
Reply from Great Water Filters Australia
Thank you for your kind words!
We’re so pleased to hear your system arrived promptly and met your expectations. Delivering a smooth experience from order to installation is something we take great pride in.
We truly appreciate your support and thank you for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
The annual reminder is good
The annual reminder is good, the ordering process was easy and delivery efficient.
17 February 2025
Reply from Great Water Filters Australia
Thank you for your great feedback!
We’re glad to hear the annual reminder was helpful and that your ordering experience was smooth from start to finish. Making things easy and reliable for our customers is exactly what we aim for.
We truly appreciate your continued support—thank you for being a valued part of the Great Water Filters community!
Warm regards,
The Great Water Filters Team
Sent the wrong filters
Sent the wrong filters. Now waiting for the right ones to come.
18 February 2025
I purchased my system not long after…
I purchased my system not long after moving into my new home and have loved it ever since. I love that Great Water have on record which filters I need too!
17 February 2025
Reply from Great Water Filters Australia
Thank you for your lovely review!
We’re so pleased to hear you’re loving your Great Water system in your new home. It’s always a big move, and we’re honoured to be part of your fresh start with cleaner, healthier water.
And yes—keeping your filter details on record is just one of the little things we do to make life easier. We're always here to help when it's time for a replacement or if you ever need support.
Thanks again for choosing us and for being part of the Great Water family!
Warm regards,
The Great Water Filters Team
Ohh What A Difference
What a great change to the quality of my water since adding the GleatWater filter system to my poor mains water trunk line.
No longer have all that rust and sediment. Water tastes fantastic and shower water feels soft. Fast delivery and installation of the system and people I spoke to were polite and very helpful. Highly recommend both Great Water and filtration.
23 February 2025
Unprompted review
Reply from Great Water Filters Australia
Hello Wayne,
Thank you for your amazing review! We’re so glad to hear about the huge improvement in your water quality since installing your Great Water filtration system. Saying goodbye to rust and sediment while enjoying fantastic-tasting water and softer showers is exactly what we strive for!
It’s also wonderful to hear that the delivery and installation were fast and that our team provided polite and helpful service. Your recommendation means the world to us, and we truly appreciate your support.
If you’d like to share your experience on social media, it would help others looking for a reliable water filtration solution. Please don’t hesitate to reach out if there’s anything more we can assist you with!
Warm regards,
Trish - Customer Service | Great Water Filters
Cost for replacement filters has gone…
Cost for replacement filters has gone from $195 in 2024 to $295 in 2025. Disgraceful.
22 February 2025
Unprompted review
Reply from Great Water Filters Australia
Thank you for your feedback—we understand price changes can be frustrating.
Last year, we honoured the $195 price as a gesture of goodwill, even though the correct price was $245 at the time. This year’s adjustment to $295 reflects rising costs in manufacturing, raw materials, shipping, warehousing, and the Australian dollar—factors unfortunately outside of our control.
As a growing Australian family business, we've seen many others struggle in recent years. Your continued support means a great deal to us—it helps us keep delivering the quality systems, service, and care our customers count on.
Warm regards,
The Great Water Filters Team
Good service
Even though the technician was unable to come to the first appointment made, he came the next day and installed the filtered drinking water system.
20 January 2025
Reply from Great Water Filters Australia
Hello Sharman,
Thank you for your feedback! We appreciate your patience and understanding regarding the appointment change, and we’re glad to hear that the technician was able to install your **filtered drinking water system** the next day. Providing good service is our top priority, and we’re happy that everything was completed for you.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’d also love for you to share your experience on social media to help others learn about our service!
Warm regards,
Trish - Customer Service | Great Water Filters
very good filters
12 January 2025
Reply from Great Water Filters Australia
Hello Nataliia,
Thank you for your kind review! We’re delighted to hear that you’re happy with our filters. Providing high-quality water filtration is our priority, and it’s great to know they’re meeting your expectations.
If you’d like to share your experience on social media, it would mean a lot to us and help others learn about our products. Please feel free to reach out if there’s anything more we can assist you with!
Warm regards,
Trish - Customer Service | Great Water Filters
Reply from Great Water Filters Australia
Hello,
Thank you for your fantastic review and recommendation! We truly appreciate your support and are so glad to hear that you’ve had such a positive experience with us.
If you’d like to share your feedback on social media, it would mean a lot to us and help others discover the benefits of our products. Please don’t hesitate to reach out if there’s anything more we can assist you with!
Warm regards,
Trish - Customer Service | Great Water Filters
Filters haven't even been delivered yet…
Filters haven't even been delivered yet - long wait time
18 January 2025
Reply from Great Water Filters Australia
Hello LM,
I’m very sorry to hear that your filters haven’t arrived yet and that you’re experiencing a long wait time. This is not the experience we want for our customers, and I completely understand your frustration.
I’d be happy to look into your order status and provide you with an update as soon as possible. Please feel free to reach out to our customer service team directly, and we’ll do everything we can to resolve this for you quickly.
Thank you for your patience, and I truly appreciate your feedback.
Warm regards,
Trish - Customer Service | Great Water Filters
Reply from Great Water Filters Australia
Hello Tabatha,
Thank you for your kind review! We’re so pleased to hear that you found the ordering process easy and appreciated the reminders. Making things simple and convenient for our customers is always our goal!
If you’d like to share your experience on social media, it would mean a lot to us and help others discover the benefits of our service. Please don’t hesitate to reach out if there’s anything more we can assist you with.
Warm regards,
Trish - Customer Service | Great Water Filters
Ordered replacement cartridges
Ordered replacement cartridges, they were delivered promptly. A stress free experience.
22 January 2025
Reply from Great Water Filters Australia
Hello Sharyn,
Thank you for your wonderful review! We’re so glad to hear that your replacement cartridges were delivered promptly and that the process was stress-free. Providing a seamless experience is exactly what we aim for!
If you’d like to share your experience on social media, it would help others discover the benefits of our products and service. Please feel free to reach out if there’s anything more we can assist you with.
Warm regards,
Trish - Customer Service | Great Water Filters
Taking an order when there is no stock.
Did not receive my filter after 14days. Had to call up,only to find out that my order could not be fulfilled due to no stock of the filter I had ordered. A promise was made to have it send to me sometime late February i.e 7 weeks after order date.
8 January 2025
Reply from Great Water Filters Australia
Hello Sitham,
Thank you for sharing your feedback. I’m truly sorry to hear about the delay with your filter and the lack of communication regarding the stock status. This is not the experience we aim to provide, and I completely understand your frustration.
We should have informed you earlier about the stock issue and provided an update on your order. I will escalate this matter to ensure better communication and quicker resolutions in the future. If you have any further concerns or need assistance with your order, please don’t hesitate to contact us directly.
Thank you for your patience and understanding as we work to improve your experience.
Warm regards,
Trish - Customer Service | Great Water Filters
Very poor experience
Very poor experience. This company would not answer my calls, then after ordering filters online I have received 12 separate emails so far advising I still have goods in my cart. Lift your game GWFA, not good enough!!
20 January 2025
Reply from Great Water Filters Australia
Hello Philip,
Thank you for sharing your feedback. I’m truly sorry to hear about the issues you’ve faced with our communication and the multiple email notifications regarding your cart. This is not the experience we aim to provide, and I completely understand your frustration.
We’re actively looking into the matter to ensure this doesn’t happen again in the future. I’ll also flag your concern with our team to resolve any ongoing communication issues and improve our processes.
Warm regards,
Trish - Customer Service | Great Water Filters
Love instant boiling water!
Just loving instant filtered boiling water from the tap for my numerous daily cups of tea 😃. Great Water Filters were wonderful and very helpful. Installation went well and now we’re thoroughly enjoying their product. Thank you Great Water Filters.
13 December 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Julie,
Thank you for your fantastic review! We're so happy to hear that you're loving your **instant filtered boiling water** for your daily cups of tea – it’s such a great convenience! We’re also thrilled that you found our team helpful and that the installation process went smoothly.
Your satisfaction means the world to us, and we’re delighted you’re thoroughly enjoying the product. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Trish - Customer Service | Great Water Filters
Ordering and payment is fairly easy to…
Ordering and payment is fairly easy to do. Communication about delivery is quick and efficient.
3 January 2025
Reply from Great Water Filters Australia
Hello Tina,
Thank you for your kind review! We’re so pleased to hear that you found the ordering and payment process easy, and that our communication about delivery was quick and efficient. Making your experience seamless is always our goal.
If there’s anything more we can assist you with, please don’t hesitate to reach out. We’d also love for you to share your experience on social media to help others learn about our service!
Warm regards,
Trish - Customer Service | Great Water Filters
I didn't like that I didn't have a…
I didn't like that I didn't have a choice to use my Paypal account for payment and had to physically put my credit card number in ...I also didn't like that my credit card details saved on a platform called Link. I have no idea how secure this is as I didn't ask for my details to be saved ..I also tried to call customer servce and when I clicked on contacts it wanted to load but then didn't ...
2 January 2025
Reply from Great Water Filters Australia
Hello Lesley,
Thank you for sharing your feedback. I’m sorry to hear about the concerns you experienced during your transaction. We completely understand how important it is to feel secure and have flexible payment options.
Your feedback regarding PayPal and the saving of credit card details on the Link platform has been noted, and I’ll make sure it’s passed on to our team for review. Please rest assured that we prioritise customer security and comply with stringent standards to protect your information.
I’m also sorry to hear about the difficulty reaching our customer service team via the contact page. We’re investigating this issue to ensure our contact methods are fully functional.
If there’s anything else I can assist you with, please feel free to reach out directly – we’re here to help.
Warm regards,
Trish - Customer Service | Great Water Filters
Great system,
Great system,. Great service. I really appreciate this compasny and the products! Thank you!
16 December 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Tse Ting Yang,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with both our system and service. Knowing that you appreciate our company and products truly means the world to us.
If you’d like to share your experience on social media, it would help others discover the benefits of quality water filtration. Please don’t hesitate to reach out if there’s anything more we can assist you with!
Warm regards,
Trish - Customer Service | Great Water Filters
Best decision I've made
I decided to install the water system from great water filter because I had ran a bath for my grandson and could not believe the smell of chlorine in the water, I emptied the bath and kept running the water.the smell was so bad it made my eyes water.
So the next morning I ordered a system and couldn't be happier. The water is so beautiful and reminds me of what water should be.we have noticed a huge difference with skin and hair..so glad I did this
5 November 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Angela,
Thank you so much for sharing your heartfelt experience! We’re delighted to hear that installing our water filtration system has made such a positive difference for you and your family. It’s incredible to know that your water is now free from unpleasant chlorine smells, and that it’s having a noticeable impact on your skin and hair.
Your decision to prioritise cleaner, healthier water is truly inspiring, and we’re thrilled to have been part of that change. If you’d like to share your story on social media, it could help others realise the benefits of better water for their homes. Please don’t hesitate to reach out if you need anything further – we’re always here to help!
Warm regards,
Trish - Customer Service | Great Water Filters
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