We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also pr... See more
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Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beaut... See more
Company replied
Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. We’re... See more
Company replied
The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but ev... See more
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Company details
Written by the company
Our whole house and under sink water filters are designed to protect your family against chlorine, odour, bacteria, viruses, chemicals and other impurities. Enjoy cutting-edge filtration technology and unrivalled customer support across our whole house systems, reverse osmosis and alkaline under sink water filters, plus boiling, chilled and sparkling units.
Contact info
Suite 201, 75 Tulip Street, Cheltenham, 3192, Melbourne, Australia
- 1300 137 011
- management@greatwater.com.au
- greatwaterfilters.com.au
4.3
Excellent
174 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fantastic product
Fantastic product, fantastic service. From the very beginning with my enquiry, right through to the install, I'm very impressed. If you're from South Australia make sure to ask for Steven as your installer. He can't do anything less than perfect. It's hard to find any tradespeople that take pride in their workmanship. Steven is an asset to this company. Thank you for a great product..
1 September 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Michael,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience from start to finish. Steven is indeed a gem, and we’re lucky to have someone on our team who truly cares about delivering top-quality work and customer satisfaction. It’s wonderful to know he made the installation process seamless for you.
Your recommendation means a lot to us, and if you'd like to share your experience on social media, it would help us reach others who value quality and pride in service. Please don’t hesitate to reach out if there’s anything more we can do for you.
Warm regards,
Trish - Customer Service | Great Water Filters
Outstanding water filter
Outstanding water filter! The water quality is noticeably cleaner and fresher, removing all impurities and improving taste. Easy to install and low maintenance – perfect for anyone looking for top-quality filtration in Australia. Highly recommend!
30 October 2024
Unprompted review
Reply from Great Water Filters Australia
Hello Naina,
Thank you so much for your fantastic review! We’re thrilled to hear how much you’re enjoying the fresh, clean taste of your water. Knowing that our filter has made a real difference in water quality for you is truly rewarding.
We love hearing from happy customers like you, and if you’d like to share your experience on social media, it would mean a lot to us. Please don’t hesitate to reach out if there’s anything we can do to make your experience even better!
Warm regards,
Trish - Customer Service | Great Water Filters
I received a reminder to change filters…
I received a reminder to change filters and then the process was so easy and simple and I received a call the next day to organise a technician. I wouldn't hesitate to recommend Great Water Filters to people as the service is amazing
22 October 2024
Reply from Great Water Filters Australia
Hello Susan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our reminder service made it easy for you to keep your filters up-to-date and that our team was able to organise a technician so quickly. Ensuring a seamless experience is what we strive for, so it’s fantastic to know we could make this process smooth and hassle-free for you!
Your recommendation means the world to us, and we’d love it if you could share your experience on social media to help others learn about our service. If there’s anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Trish - Customer Service | Great Water Filters
Quick service
21 October 2024
Reply from Great Water Filters Australia
Hello Joan,
Thank you for taking a moment to leave us a review! We’re so pleased to hear you found our service quick – providing efficient and reliable support is always our goal.
If you’d like to share your experience on social media, it would mean a lot to us and could help others looking for quality water solutions. As always, please feel free to reach out if there’s anything else we can assist you with.
Warm regards,
Trish - Customer Service | Great Water Filters
good quick install working well
good quick install working well, very happy
21 October 2024
Unprompted review
Reply from Great Water Filters Australia
Hi Hugh,
Thank you so much for your 5-star review! We’re thrilled to hear that your installation was quick and that your system is working well. It's great to know you're happy with your water filtration, and we’re always here to support you.
If you have any questions or need anything in the future, feel free to reach out. We appreciate your feedback!
Best regards,
Trish - Customer Service | Great Water Filters
Hayden was extremely professional and…
Hayden was extremely professional and helpful, providing all the information I needed to make decisions. He followed up on the installation which went ahead on my preferred day. The unit is very neat and we were able to taste a difference in our drinking water almost immediately. I think it's a great investment in our home and our health.
25 September 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Scott, for your fantastic 5-star review! We're thrilled to hear that Hayden provided you with all the information you needed and ensured the installation went ahead smoothly on your preferred day. It’s wonderful to know you noticed a difference in your drinking water right away, and we agree—it’s a great investment for your home and health.
If you ever need further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Very happy with installation and…
Very happy with installation and recommendation for best solution.
18 September 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, David, for your 5-star review! We're delighted to hear that you're happy with both the installation and the recommendation provided for the best solution. If you ever need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Excellent
Excellent, efficient and punctual. Drama free installation of an effective water filtering system... this is my third house with the same system. Very pleased - thank you!
19 September 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you so much for your kind review! We're thrilled to hear that you’ve had a consistently excellent experience with Great Water Filters across all three of your homes. It’s wonderful that our efficient and drama-free installation met your expectations once again.
We're proud to offer systems that make it easy for homeowners to enjoy pure, filtered water with complete peace of mind. Knowing that you're pleased with the performance and reliability of our filtration system is fantastic!
If you ever need assistance or have any questions about your system, don’t hesitate to reach out. Thank you again for your continued trust in Great Water Filters!
Great product, great service
The customer service was really great, the plumber who eventually installed my filter was top tier. He was punctual, very friendly and knowledgeable. Recommend this business to anyone looking for cleaner water. Thanks again.
10 September 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your fantastic review! We're so happy to hear that our customer service and installation met your high expectations. It's great to know that the plumber provided punctual, friendly, and knowledgeable service—qualities we pride ourselves on.
We truly appreciate your recommendation and are glad that you’re enjoying cleaner water with your new system. Should you ever need any assistance or have any questions, we’re here to help. Thanks again for choosing Great Water Filters!
great service
Levon, the installer, was punctual, helpful and instructive. He was very patient while explaining things to me, and he had some very useful suggestions about my service area where the filters were installed. An easy experience.
3 September 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for sharing your experience! We're thrilled to hear that Levon provided you with punctual and helpful service, along with clear instructions and useful suggestions for your service area. It's great to know that the installation process was smooth and easy for you.
We’re always here to ensure that you have the best possible experience, and it’s wonderful to hear that Levon’s patience and expertise made a difference. If you have any further questions or need support down the road, don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
Reverse Osmosis Water Filter
We are really happy with our RO water filter.
Great communication by the company.
Hayden was really helpful on the phone and our installer was very professional.
29 August 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you so much for your wonderful review! We're delighted to hear that you're happy with your reverse osmosis water filter and that the communication from our team met your expectations. It’s fantastic to know that Hayden was helpful over the phone and that the installer provided professional service.
Our goal is to ensure our customers enjoy the benefits of clean, pure water, and we’re thrilled that you’re satisfied with your system. If you ever need further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Levon did a great job
Levon did a great job, finished installation efficiently.
28 August 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your 5-star review! We're happy to hear that Levon provided efficient service and did a great job with your installation. Ensuring a smooth and hassle-free experience is what we strive for, and it's fantastic to know we delivered.
If you have any further questions or need assistance in the future, feel free to reach out. Thanks again for choosing Great Water Filters!
This is our second water filter system…
This is our second water filter system so we love the product. Levon is an amazing technician with an abundance of knowledge and experience. Thank you Levon and your team!
21 August 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you so much for your kind review! We're thrilled to hear that you’re loving your second water filter system from Great Water Filters. It’s wonderful that Levon’s knowledge and experience stood out during the installation—he truly is an asset to our team!
We appreciate your continued trust in our products and service. If you ever need anything else, please don’t hesitate to reach out. Thanks again from Levon and the entire team at Great Water Filters!
a great filter to have in the house.
a great filter to have in the house.
1 August 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Jinu, for your 5-star review! We're so pleased to hear that you're enjoying your water filter. Having clean, purified water throughout the house is definitely a game-changer, and we’re glad our system is making a difference for you.
If you ever have any questions or need support, feel free to reach out. Thanks again for choosing Great Water Filters!
Levon did an amazing job
Levon did an amazing job. Very professional and the installation is perfect. Couldn't be happier!
10 August 2024
Unprompted review
`Great water filters whole house wellness system.
Staff are courteous, honest and friendly. Product quality is superior and well made.
7 August 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Julian, for your fantastic 5-star review! We're thrilled to hear that Levon delivered such a professional installation and that you’re so happy with the result. It’s great to know the experience exceeded your expectations.
If you need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters, and we appreciate your feedback!
Most impressed
Great tasting water, Hayden went out of his way to help me with my self-installation when I made a mistake. Great product and highly recommend Regards Jim Bowen
25 July 2024
Unprompted review
From quote to installation - friendly and professional
The experience was professional and helpful from the beginning. The installer was helpful, quick and cleaned up the job once finished.
3 July 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you so much for your kind words, Jim! We're thrilled to hear you're enjoying the great-tasting water and that Hayden was able to assist you with your self-installation. We always aim to provide exceptional support, and it's wonderful to know Hayden went the extra mile to help.
If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help. Thanks again for choosing Great Water Filters, and we appreciate your recommendation!
Legendary service
Legendary service - Mike who installed the system was great, shoes off at the door (I didn't ask) and went out of his way to make an additional trip to the shop to get some parts needed for our kitchen mixer tap to be replaced as well as installing the under sink filter system. Water from filter tap had a slight funny taste to it after initial flush for 40 mins, for the first day or two, but has cleared up after more usage - very pure tasting water. Much appreciated and would recommend their service.
4 July 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you so much, Jono, for your 5-star review! We're delighted to hear that you had a legendary service experience with Mike. Going the extra mile with care, from taking off his shoes to making an extra trip for parts, truly shows his dedication. It's also great to hear that the initial taste issue resolved quickly, and now you're enjoying pure, fresh water from your filter tap.
We appreciate your recommendation, and if you ever need any further assistance or have questions, don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
Excellent
The work , punctuality and customer service for the purchase and installation.
Everything has been a great experience.Highly recommended !
8 July 2024
Unprompted review
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