GreenCastle Home Improvements Reviews 

599
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention the exceptional quality of both the products and the professional fitting service, noting that the entire home improvement process runs smoothly from start to finish. People are particularly impressed by the helpful recommendations and the genuinely welcoming attitude of the staff during initial home consultations and quotes. Some reviewers were not happy with occasional product defects, such as cracked glass or minor sealing problems discovered shortly after installation. A few other people also felt that aftercare support and resolving post-installation issues could be significantly improved when complications arose.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, with representatives frequently... See more

Product

Reviewers mention positive feedback about product, expressing delight with new sturdy windows and doors that... See more

Price

Users describe positive interactions with price, noting that the quotes provided were very good, competitive,... See more

User experience

Customers had positive experiences with user experience, noting that the process was easy and that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Derek come out to give us a quote. Very friendly and absolutely no pressure. He listened to what we wanted and gave great advice where needed. Would definitely recommend his services. Hopef... See more

Rated 5 out of 5 stars

Derek visited us at our home to give us a quote for a new front door. We found him to be very warm and friendly. We were undecided on style so Derek spent a lot of time with us advising what woul... See more

Rated 5 out of 5 stars

Derek came and gave us a quotation for a new front door earlier today. We were getting several quotes from different companies to compare. The result being a couple of hours after Derek leaving, we... See more

Rated 5 out of 5 stars

Mum and dad are in poor health, so we oversaw process with them. Derek went through full explanation and ideas, discussed many options with everyone involved. Looking forward to seeing full house tran... See more


Company details

  1. Window installation service
  2. also in
  3. Double Glazing Installer

Written by the company

GreenCastle are committed to supplying high quality, virgin grade,bespoke upvc windows, doors and conservatories. Guaranteed for 15 years, our products deliver the very best in security, energy efficiency and Value for money!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

599 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(599)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was needing a front door and Derek…

I was needing a front door and Derek came up to give me a quote. He was very knowledgeable and made me feel at ease (I am a female living alone). He went through all the options of the front door and I never felt pressured. He gave me a great price and also gave me finance options. He was also very polite and chatty

26 May 2025
Unprompted review
Rated 5 out of 5 stars

No pressure experience

Fast, straightforward service, everything explained well happy with the experience, no pressure from Derek regarding purchase of windows, done and dusted within an hour

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very impressed with the fitters, Colin and Adam did a great job, very clean and tidy. The new windows and doors are beautiful.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Both my mum and I

Both my mum and I, very happy with Derek's visit talked us through all options and offers no pressure and made to feel at ease, explained everything fully and looking forward to new French doors

16 May 2025
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thank you for your review! We look forward to completing your project.

Rated 5 out of 5 stars

Derek

Derek, arrived this afternoon to give me a quote for some work that I was needing done, after a chat and checking wither my request can be done, everything sorted, just waiting the on the survey to be done now, then good to go. Will give an update when job is completed. Derek was very pleasant and no pressure at any point, and took his time explaining everything from the start to finish. Looking forward to getting the job done.

8 May 2025
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thank you for your kind review, we have passed on your compliments to the team.

Rated 5 out of 5 stars

We had Derek round this morning

We had Derek round this morning, Explained fully the ins and outs. Until we understood it all. Energy efficiencies and cost, Very reasonable and looking forward to getting while house done. Thank you again

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Great explanation of products and…

Great explanation of products and design of windows and doors .Derek was polite and very knowledgeable about everything,great explanations of everything and extremely happy with everything.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Derek was great to deal with and explained everything in detail. He spent time to go through our options and that helped us to decide on our windows.

He was really professional but also very approachable - definitely recommend a visit from him if you’re considering new doors and windows.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding!!

Derek came to visit and gave perfect service!! Very informative!! And extremely friendly :)

30 April 2025
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thanks you for your kind review, we look forward to completing your work! 🤩

Rated 5 out of 5 stars

Highly recommend!!!

Highly recommend greencastle to anyone needing new doors and/or windows. Derek came to my home and helped me design my dream doors. Derek is excellent at what he does, super knowledgeable and a genuine passion for customer satisfaction. Cant wait to have my new doors fitted! ⭐️⭐️⭐️⭐️⭐️

30 April 2025
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thank you for choosing your dream doors with Greencastle!

Rated 5 out of 5 stars

Professional, friendly and no pushy sales.

Had Derek and Aaron come to the door to get a quote for windows and doors, both very professional and friendly. They couldn’t do enough and came up with great ideas. Very happy with the quote and the whole process, no pushy sales. Signed up to financial deal, and look forward to getting new windows and doors. They were a joy to have in the house. Thanks Again for everything.

24 April 2025
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thank you for entrusting greencastle with your project!

Rated 5 out of 5 stars

Thanks Derek & Aaron!

Very happy with the experience in arranging the purchase of my new front door through Greencastle. I had Derek and Aaron out to visit me, run through the options and measure up. Derek was great at going the extra mile to answer my questions and make sure my new door would meet my needs. Both were very professional and friendly throughout. I would recommend Greencastle to others. Thanks guys!

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy and simply and friendly!

Easy and simply.

Derek came out within a week to discuss possibly installing windows and went through the whole process, brought samples, went through pricing and even discussed installation of front and back door.

Super friendly and easy experience.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Derek was very polite and presentable

Derek was very polite and presentable, explained everything and with ideas and options, no trouble or pushy methods and looking forward to my new door and certainly would recommend Greencastle & Derek to anyone

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Derek from the Dundee office explained really well opitions and different payment terms. Thank you.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

Everything was explained perfectly, no pressure to buy and options given to suit my budget. Derek was a superstar as was Liam who had originally came to the door. Very friend and efficient and I cannot wait for my new doors to be installed.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Well just had a gentleman from…

Well just had a gentleman from greencastle home improvement by the name of Derek Reilly this man gives you peace of mind regarding your window's talked us through everything we needed to know Derek also listened to what we had to say it's all about what we wanted Derek thanks for your company letting us know all we had to know gave us an experience we never got with our last window replacement so just like to say thanks again mate you got the wife to agree with you lol 😂

2 April 2025
Unprompted review

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