All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
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Review summary
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Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
Company replied
Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
Company replied
Courier knocked at the door. No answer. Gate was left unlocked for delivery. Courier (DHL) threw the box iver the gate which exploded the other side leaving all meals ruined. This was our first exp... See more
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Company details
- #73 of 74 best companies in Online Food Ordering Service
Contact info
United Kingdom
- greenchef.co.uk
3.1
Average
5k reviews
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Resolved
UPDATE:
I managed to get through to customer care this evening and they have issued a refund. The customer service adviser was helpful and it was easy to do - I just think there should certainly be more warning that despite cancelling you are still signed up for an initial box, even though there is no email confirmation or otherwise. Rating revised to 3 stars from 1 star as a result.
INITIAL REVIEW:
I signed up to Green Chef, but immediately realised that there would not be enough option that my children would happily eat. I cancelled immediately as a consequence and my account showed no future orders. There was no email confirmation of an order or otherwise. I checked extensively at the time on my account as I didn't want to be caught out. Green Chef have now charged me for my first box and I cannot connect to customer services. The meals they are sending are not ones I would have ever chosen. This service is a scam.
22 April 2026
Unprompted review
Reply from Green Chef UK
Hi Victoria,
I’m really sorry for the confusion and frustration this has caused. I understand how concerning it is to be charged for a box you didn’t expect, especially when you believed your account was already cancelled. This isn’t the experience we want for you. Please allow us to look into this further and help resolve the issue as quickly as possible.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
The food was lovely but didnt get 1…
The food was lovely but didnt get 1 ingredient and got sent a different ingredient
13 April 2026
Reply from Green Chef UK
Hi Keran,
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Quality of veg not great
13 April 2026
Reply from Green Chef UK
Hi Paula,
I’m really sorry to hear that the quality of the vegetables didn’t meet your expectations. We understand how important fresh ingredients are, and we truly appreciate you bringing this to our attention we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Recently reactivated my Green Chef to…
Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....but a bit useless when I am already beginning to prepare our evening meal.
19 April 2026
Unprompted review
Reply from Green Chef UK
Hi Cate,
I’m really sorry to hear this, especially after giving us another try. I understand how frustrating it is to find the green beans in poor condition right when you’re about to prepare your meal. While the refund has been processed, I know it doesn’t help in the moment, and I truly apologize for the inconvenience. Your feedback is important, and we’ll make sure to share this with our team to help improve the quality moving forward and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Quality ingredients for delicious quick…
Quality ingredients for delicious quick to prepare tasty meals. Tried the other 2 main similar services previously and Green chef far outshines them in quality and quantity.
28 January 2026
Reply from Green Chef UK
Hi Sharon
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Boxes not delivered or in the time…
Boxes not delivered or not in the time slot specified!
Terrible so far.
Last time I tried(last year), my food box turned up broken and food had leaked out! Services has not improved to my area.
4 April 2026
Reply from Green Chef UK
Hi Mary,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the frustration this has caused you.
I completely understand how disappointing it must be, especially with your previous experience of receiving a damaged box and now facing delivery issues again. This is definitely not the experience we want you to have, and I truly apologise that our service in your area hasn’t improved as expected.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
I have tried many other similar…
I have tried many other similar companies and Green Chef is my favourite. We both enjoy the recipes and quality together with no waste.
5 March 2026
Reply from Green Chef UK
Hi Morna
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
The quality of the ingredienst is…
The quality of the ingredienst is excellent, especially the fish, prawns and chicken, Well packaged and fresh, generous portions , On the minus side, I don't like having my meals chosen for me when I forgot to do an order or skip a week, Some of the recipes can have too many ingredients and can be time consuming.
15 February 2026
Reply from Green Chef UK
Hi Patricia
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
Refreshing quality recipe box.
Refreshing quality recipe box.
Fantastic fresh organic sustainable food. Exciting and filling recipes. Much easier to work round food preferences and dietary requirements. Not just endless pasta dishes.
Love it, now just to see how often I can afford it....
10 April 2026
Reply from Green Chef UK
Hi Leah
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
My Keto experience
I am using the Keto recipes. Love them. Interesting combinations so dieting isn't a drag. Really good quality meat and generous sizes.
20 March 2026
Reply from Green Chef UK
Hi Chrissie
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
They force commitment
I was curious, unfortunately curiosity means having to give you card details. I cancelled straight away.
Have still taken money, delivering food I don't want...and not replying to emails!
18 April 2026
Unprompted review
Reply from Green Chef UK
Hi Louise,
Thank you for sharing your feedback, and we’re really sorry to hear about your experience. We understand how frustrating this situation must feel, especially if you did not intend to proceed with an order.
Just to clarify, you can view our upcoming menus without signing up or entering any payment details here:
🔗 https://www.greenchef.co.uk/weekly-menu
For a full overview of pricing, ingredients, and how everything works, you can also visit:
🔗 https://www.greenchef.co.uk/about/how-it-works
If you’d like us to take a closer look at your account and help resolve this for you as quickly as possible, please feel free to reach out to our team here:
🔗 https://www.greenchef.co.uk/about/contact-us
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
We’re here to help every step of the way! 🌱
-Ann
Great quality food and generous…
Great quality food and generous portions.Very clear instructions
10 April 2026
Reply from Green Chef UK
Hi Patricia,
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying the great quality of the food, generous portions, and clear instructions, it’s exactly what we aim to provide.
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121. We’re always happy to help!
-Ann
Please please please avoid!!! Never trust an advert from instagram or YouTube! Greenchef are scammers
They advertised a rock bottom starting price for the first box of £9.99 plus delivery yet they’ve scammed £43 from my account which I definitely didn’t sign up for! I’ve requested a refund but judging by other reviews I’m not going to get one, I’m waiting another 6 days to dispute that payment through my bank and then I’ll have to wait 6 weeks for it back
15 April 2026
Unprompted review
Reply from Green Chef UK
Hi Andy,
Thank you so much for bringing this to our attention!
We understand your concern regarding the unexpected charge and the frustration this has caused. We’re sorry for any inconvenience experienced and will ensure this matter is properly reviewed so it can be addressed as quickly as possible.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Terrible customer service
Terrible customer service, payment was frozen through my bank, Green chef still sent me a box even though the payment card was not live. They are now charging me for the box that I didn’t pay for. They won’t waver the charge after having over 40 boxes!! Please don’t send boxes to people if they haven’t paid for them, then continue to chase and say you will pass it onto a debt collector! Your mistake, you shouldn’t have sent the box out end of story. Still waiting a call back
16 April 2026
Unprompted review
Reply from Green Chef UK
Hi Nat,
Thank you for your feedback. We’re really sorry to hear about your experience and understand how frustrating this situation must be. This is not the experience we aim to provide.
We’d like to look into this further and help resolve the issue for you. Please contact our Customer Care team, available 7 days a week from 9:00am to 10:00pm at 020 4538 1121, and we’ll do our best to get this sorted as soon as possible.
-Ann
My wife and I are really enjoying the…
My wife and I are really enjoying the different recipes. The ingredients have been very good and although I am a good cook it is effortless to follow the instructions provided. It is a welcome break from thinking what to eat keep up the good work.
18 March 2026
Reply from Green Chef UK
Hi Paul,
Thank you for your kind feedback! We’re so happy to hear that you and your wife are enjoying the recipes and finding them easy to follow. It’s great to know the quality of ingredients and convenience are making mealtimes more enjoyable. We truly appreciate your support
Happy cooking!
-Ann
Awful
Awful. Customer service is terrible. You can’t get a proper answer out of the chatbot. Can never get through to a real person on the phone.
Our box had completely the wrong bags, was missing key ingredients and no recipe cards.
The quality isn’t great too. We got this as a way to save time for a busy family but we eat more healthily and more veg without the box!
15 April 2026
Unprompted review
Reply from Green Chef UK
Hi Jade
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
plenty of fresh vegetables
sturdy packaging, fresh ingredients and plenty of vegetable
13 April 2026
Unprompted review
Reply from Green Chef UK
Hi Lesley,
Thank you so much for the wonderful feedback. We’re thrilled to hear that you enjoyed the fresh ingredients, the variety of vegetables, and that your box arrived in great shape!
We want to make sure every experience is just as good as this one. If you ever need assistance or have questions, our Customer Care team is here to help 7 days a week, from 9:00 am to 10:00 pm, at 020 4538 1121.
We would be more than happy to get anything sorted for you. Happy cooking!
-Ann
No respect for Dietary requirements
No respect for Dietary requirements, so many phone calls and lots of spam email.
I had a couple of people signing up new customers for Green Chef come to my door last year and as they did such a good job I decided to join, selecting my dietary restrictions and allergies while making my account. Food was relatively good, nothing special, and I ended up stopping after a couple of months.
After my last order with them I then had the most aggressive marketing campaign I've ever experienced from a company - lots of emails and phone calls offering discounts to come back. Even after saying I'm not interested they kept coming.
Unless you keep on top of the orders every week, they will ignore any allergies or dietary restrictions and send you the default menu. I've had to give away and even throw away meals which I've been charged for because I didn't prevent their mistakes, which has been very upsetting
12 January 2026
Unprompted review
Reply from Green Chef UK
Hi Matt,
Thank you for sharing this feedback, and I am sincerely sorry for the frustration our marketing and menu selections have caused you. We take dietary requirements and allergies very seriously, and it’s disappointing to hear that we missed the mark in providing you with a safe and seamless experience.
Regarding the outreach you've received, we certainly don't want you to feel overwhelmed, and we’d like to ensure your preferences are respected.
We would be more than happy to get this sorted for you and look into your account settings. Our Customer Care team is here 7 days a week, 9:00 am to 10:00 pm, at 020 4538 1121. Please reach out so we can make this right
-Ann
Dear Green Chef
Dear Green Chef, I have called you every day for 2 weeks. Every time I am told a lie. You say you will call me back or email? I’m sure you will respond to this with a copy and paste…sorry blah blah blah..please call us on ….
5 March 2026
Unprompted review
Reply from Green Chef UK
Hi Rebecca,
I hear your frustration, and I sincerely apologize that we’ve let you down with our communication over the last two weeks. This is certainly not the experience we want for you, and I understand why you feel skeptical about a follow-up.
I want to make sure your concerns are finally addressed and not just met with another apology. Please contact our Customer Care team directly so we can prioritize getting this resolved once and for all. We are here 7 days a week, from 9:00 am to 10:00 pm, at 020 4538 1121.
We are ready to help and would be more than happy to get this sorted for you immediately.
-Ann
You cannot skip the first week
Please make it obvious (not just in terms and conditions!) that when you subscribe you are agreeing to pay for the first box and despite you saying you can skip a week this does NOT apply to the first week.
I wanted to skip the first week as we were on holiday but was not able to so I unsubscribed within an hour of signing up and the money was taken anyway. Offered a 50% refund for food I can’t use.
Really disappointed
14 April 2026
Unprompted review
Reply from Green Chef UK
Hi Janine
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
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