Green Elf Trees delivers live, potted trees that are replanted after they're picked up. They find a place to replant all such trees each year, which makes this a great, eco-friendly option for Christm... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great tree, excellent customer service. We love our Green Elf Tree every year snd it is so much less hassle than getting one locally - plus love the idea of our pot grown tree continuing on after our... See more
Absolute perfection! Super friendly team, free tree delivered to our charity [how lovely is that?!], and really helpful updates before, leading up to, and on the day of the delivery! Genuinely couldn'... See more
Service and communication was great. E-mail were very clear with up to date information regarding delivery time and date. We werd impressed with the speed ly delivery which took less tjan 24 hrs from.... See more
4.7
Excellent
203 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Helpful and went out of their way to…
Helpful and went out of their way to please, both from ordering to delivery of tree. And a beautiful tree. Smells of the forest, fresh, and beautifully symmetrically shaped. Thank you Green Elves!
22 November 2024
Unprompted review
Cancelled ordered twice with no notification
Ordered a tree to arrives on the 22nd Nov. Cancelled the morning of the delivery, and automatically moved to the 23rd. Received an SMS that I was 3rd in the queue with a tracking link.
Delivery did not arrive in the scheduled timeframe, and nothing on the tracking app.
I had to email to get an update to see what was going on. Was told there was a mess up in the stock :/. Anyway, they get a 2 star instead of a 1 star as there were no problems in getting a refund and decent communication from Ioana over email (despite me having to email them in the first place to see what was going on).However operationally these guys are just unreliable!
23 November 2024
Unprompted review
Reply from Green Elf Trees
Vishal,
Thanks for both the feedback and the text conversation we had. We pride ourselves on our customer experience and let you (and ourselves) down on this occasion.
We've put in place a way of dealing with this situation in future (we will have more spare trees available if one is damaged).
Thanks and apologies again,
Matt
Excellent tree delivered with care and…
Excellent tree delivered with care and on time.
15 November 2024
Unprompted review
The best tree ever!
The best tree ever!! Receiving my tree before xmas was so incredibly effortless and perfect. Great customer service and a great experience!
12 December 2023
Unprompted review
2nd year using Green Elf Trees
I ordered my Christmas tree from Green Elf Trees last year and loved the experience, so I’ve just placed my order for this year! Living in central London without a car makes getting a tree a challenge, but their efficient delivery service takes one more thing off my plate during this busy season. Highly recommend!
7 October 2024
Unprompted review
First time buying a tree from green elf…
First time buying a tree from green elf last year, went for a cute little pot grown. It was great quality and it’s still alive now in our garden! I’m going to use it again this year! Would definitely recommend them, the delivery was very straight forward too!
1 December 2023
Unprompted review
Excellent trees
Excellent trees for the two years we’ve used them, went for a pot grown tree last year which was beautiful!
22 December 2023
Unprompted review
Amazing end to end company
Excellent company to deal with. From the easy to use orders page right through to the top notch customer experience. Guided me through my queries and kept me updated on delivery times. Also great on the after care once we were done with the tree, with the responsible tree removal services
9 December 2023
Unprompted review
Excellent company
Excellent company, would recommend. We had a pot grown tree as a rental for Christmas 2023. We loved the idea of fostering the tree over the period and that it would be planted afterwards. From start to finish, Green Elf Trees were helpful and responsive.
25 December 2023
Unprompted review
Great tree, delivery and pick up
I like that I am supporting a charity and the trees over the years have been very high quality!
11 January 2024
Unprompted review
Christmas tree shopping was a breeze
Christmas tree shopping was a breeze! My tree was delivered to me with no fuss and arrived looking really good and well packaged. I will definitely be putting in my order for next Christmas with Green Elf Trees!
11 December 2023
Unprompted review
Tree was beautiful! And service was great
Ordering was easy. The tree was beautiful. And collection was simple and very easy to reschedule since we weren't home for our initially scheduled collection day. I'll happily order from Green Elf Trees again!
8 January 2024
Unprompted review
UPDATED: Great customer service
The tree didn't arrive on the day promised. It was barely at the minimum height and planted at an angle in the pot. The soil was so tightly packed (clearly grown in the pot) that we couldn't adjust it. The tree wasn't usable and we had to purchase another one.
UPDATE: After complaining to Green Elf their customer service was exemplary and they handled and resolved the situation extremely well.
18 December 2023
Unprompted review
Can't recommend this service enough
Can't recommend this service enough. Tree was gorgeous, delivery & collection folks were polite and helpful, the head office Green Elf team was responsive when I submitted a query and I got a tree that goes back to be planted again for me or someone else to enjoy next year, what's not to love?
25 December 2023
Unprompted review
Great tree
Great tree, lasted well over a month. Super friendly delivery guy. Very easy
2 December 2023
Unprompted review
Very straightforward delivery and…
Very straightforward delivery and collection, great quality tree
25 December 2023
Unprompted review
Tree not sure exact date but needed to get planted before 8th Dec. 👍
Easy ordering great delivery beautiful tree👍
30 November 2023
Unprompted review
These elves will bring magic to your home
I rented a Christmas tree in a pot with these fantastic elves! Quick delivery and what’s more important is a very convenient service of collecting trees after new year. Next time I hope to get the same tree, but it should be bigger right?!
Oh and the tree was so beautiful - made my holiday season so much better!
19 December 2023
Unprompted review
Great delivery service and proper…
Great delivery service and proper natural trees, I went for the rental of a potted tree so it can be used again
4 December 2023
Unprompted review
The best shaped Fraser tree
The best shaped Fraser tree we have ever had. Reliable and on time delivery. Good customer communication. Great eco credentials. Will definitely order from them next year
19 December 2023
Unprompted review
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