Greener Living Ltd. Reviews 

SHOCKING DO NOT USE. After 2 x situations where we have been in danger of fire, due to electrical arcing. The solar was fitted incorrectly, rookie error is what the engineer has said, we are now waiting on Greener Living to replace the invertor. 4 x weeks with no communication about what is happening. Last year across a 12 month period, it took over 100 phone calls, time, emails, mediation with HIES (the quality assurance body, who told me, I'd complain at anything if i could, shockingly rude), a 3rd party company to check the system and still we now seem to back at square one. The fact my family is at a serious health risk due to a fire in the loft, is constantly on our minds, unfortunately Greener Living do not have the same conscience.

Stephen Weston was booked and he phoned to confirm exact arrival time on the booked day and was very punctual.
On arrival he inspected the system outside the after fitting over boots to protect the inside of the property whilst in the house.
He offered advice on the running of the system for ultimate economy and efficiency.
All in all a very positive exprerience many thanks

I have been paying a monthly direct debit to cover the cost of the annual service for my heat pump which was due October 23. Initially told by reply to my email that” we are prioritising breakdowns currently “, further requests for date of inspection have been ignored! Lads that fitted my heat pump in 2020 were excellent but after care is worse than awful, Fitter that serviced it last year reported a faulty wiring connection, no one contacted me to arrange a repair, said fitter has since left the company as he was bearing the brunt of management incompetence!

I've given you 1 star because a minus star is not available..my name is Michael Hill my post code is Ng166hs you should have my phone number because I've phoned you hundreds of times .I had my air heat and solar panels installed in September 2022 it is now January 2024 .greener living was supposed to obtain a mcs certificate and a g98 document on completion of installation. I have still not received the g98 document so I cannot get an export tariff from octopus energy .this means my 16 solar panels are giving them free electric since September 2022.ive been in touch with citizens advice and they've told me it's major breach of contract on greener livings side .I've phoned and phoned and phoned just to get fobbed off and lied to..I've also got a leaking roof because solar panel installers did not use a crawler ladder on the roof.they walked on edge of tiles near lead flashing and disturbed the seal between lead and tiles ..again phoned umpteen times to no avail. Now I've got 2 big damp patches on internal bedroom walls .my next step is trading standards and if need be a solicitor and court action ...I paid you £20 thousand in good faith and its an ongoing night mare ..

We had solar panels and a heat source pump fitted in October of 2023. The installers were fine, however, once the final balance was paid, the after installation service was null and void. It took them ages to reply to emails, and during a recent power cut, for some reason, we were still left without any power. I thought that having solar panels we could be completely off grid, apparently we are still reliant on the electric company! Not ideal

Been trying to get a service since October, they never phone back, phoned this week and they were very helpful so booked my yearly service straight away, service done by Steven, phoned before he came was on time, covered his boots and answered all my questions.

well at the start of December i reported to Sheffield office that my air flow heat pump was squirting water out specially in very cpld morning, i took a picture to show the pool of water under the unit, now its a month later in January and not only have they not been out for a look but cant even give me a date when they can, i regret having this installed with such shoddy service, what makes it worse one of there service engineers lives only 3 miles away, BEWARE THIS COMPANY

Had stephen to do my yearly maintenance check for my air source heat pump, he was very knowledgeable, covered his shoes, did what was needed and answered questions that i had

Got air sauce fitted in October 2021.Subbys who fitted system piped it wrong so for 3 months radiators were warm all time,Rang a few times explaining this eventually sent sparky out, couldn't understand it. Sent their own plumber, couldn't understand it, they were both good blokes. Eventually sending Mitsubushi technician, found it was piped up wrong, then sent plumber to sort.Dint fit a radiator in front bedroom as in a bay window. We will order 1,oh don't do curved radiators. All fitted radiators and fan housing either scratched or dented when fitted. Rang last September for service, complained about missing radiator, when service man came, he took pictures of all radiator pipes that looked crap as just bent and extended to fit bigger radiators instead of moving pipes under the wood floors, also took pictures of bedroom to get a radiator sorted in there.he said how shoddy it was.NEVER herd nothing. Have Rang numerous time,everybody says i will ring back, don't think anyone has ever Rang back its always me ringing them. Forward to this year service. September, we are busy sorting emergencies out,will get back to you, nothing, October, busy sorting emergencies out, get back to you, nothing November got a new man just servicing, we will get back to you, nothing, December two call ,second call really wound me up as all he kept saying in a not bothered voice was 'xi understand your frustration''.He doesn't. Sounded like he was smiling saying this really pi--ed me off.Any way also asked about me radiator, still not got it over 2 years now. Service man came serviced it.Chap on phone kept saying I should be thankful its gunna get done before Christmas, yeah,cheers for nowt. Does anyone know of any other service engineers so I can f--k these off before I totally loose it.

Stephan was a bit late turning up but did ring 15 mins prior to his arrival. Nice friendly guy gave the equipment a good service. Answered a couple of minor queries I had no problems.

I wouldn't normally leave a bad review, however these charaltons are such jokers that I feel it's my public duty to warn others. I've given them chance after chance. But they are shockingly dreadful. I don't even want to upset myself and relive the whole ordeal, but just in a nutshell, here are the 3 things they did that have just driven me to this point:

1. Missold a heat source airpump
Spent £8k ... complete waste of time. Do NOT waste your money.

2. Left a hole in the ceiling
They damaged the property and have not rectified (despite giving them months to fix it) - have left it a mess.

3. Lied about the ENERGY efficiency
The heat pump barely moved the needle. It didn't get the property to an A-C rating, thus the lower interest rate (greener) mortgage that I was trying to qualify for as a result of doing this 'energy efficient' work was not possible, as it didn't make the property more energy efficient. The sales man LIED about it, and it is THE ONLY REASON I went for this heat pump. No point otherwise.

Complete waste of time and money. Stay well away from them. They are liars and full of sh!t.

Very courteous engineer... everything went well.

There are too many issues with this company to document here. In brief, we had an LG air-source heat pump installed in February 2021. We had various issues with the installation including failure to box in bare pipes in a bedroom. The pump worked OK until January 2023 when it struggled more in a cold snap and then stopped working altogether. We were left in a freezing house for 7 weeks. For some of that time we also had no hot water. We discovered during weeks of engineers visits that the majority of them knew nothing about our particular system, that our warranty had never been registered and that communication with Greener Living involved an endless stream of broken promises. ‘Someone’ would ring us back later that day, but never did!
In March 2023, after much shouting, our pump was replaced by one that had apparently been in their warehouse having previously been used for training. This was installed incorrectly on 2 brackets instead of 3, with the wrong settings which meant it carried on working even through heat waves and as yet does still not have an effective warranty due to the faulty installation. The company is now ignoring us and refusing to engage in any useful discussion. They have not answered any of the points raised in a complaint we submitted in February.
Please avoid!

*** Cannot recommended Greener Living company to anybody ***
*** Do Not Trust Or Use Greener Living ***
Worst mistake of our lives signing up with this company. The minute they walk through the door, high-pressure sales start.
The pipes burst and water is pouring in the house but Ash one the Director kept us waiting till next day. We had to mount the night guard to swipe buckets to empty the water oustside.
Giving the benefit of the doubt but the house was left in a state after the installation.
They installers left the house in a mess; whole in the wall allowing cold air from outside to come in the house which we are trying to heat.
No radiators downstairs is working. We cannot enjoy our living room till now; There is a guy there called Joseph who will turn you upside down with no solution to our complaints; what a shame????
Loads of false promises were made to rectify just to get us to sign the "satisfaction note", but once it was signed it was full-on ignore or bully tactics.
This is not a company to trust. They are just after money unfortunately.

The communication of where the air source pump was initially poor, however on arrival of the fitters Jordan, Ryan and Liam it was quickly resolved and they cracked on with the job. Excellent team , polite and explained everything.

The installers are good, the management is poor. Promised 2 day max heat pump install took 12 days to sort out. Radiators were not ordered in time, electrician date slipped and took more time than anticipated, then was still not right. No urgency from the company to organise getting it sorted so 12 days with either no heating/hot water or a malfunctioning system. No reply to my letter where I listed problems with their management of the project and asked for a response.

Jordan, Jack and Sam very professional and friendly in their approach. Great Attention to detail and explained the basics of the system to ensure I had an understanding before they left.

had my heat pump fitted last month
wasn't sure if i was doing right thing there was alot of company's contacting me.

i taken on board what greener living was telling me about the restructuring of company and i was unsure at first but in end i chose to go with them.

i can not fault them in any way at this point
very professional and there restructuring has certainly worked for me.

thank you to the installers they was second to none.
Just had my Solar fitted and have been impressed so far with the service.

Let’s see how much money I start saving each month

thank you to the greener living team

The most difficult bit of this process was deciding to go with Greener Living in the first place! But after that point it was plain sailing and I was really impressed by the team. Even when one of the switches in our new system proved to be faulty, which required a couple of visits to get sorted - the response was very quick.

I was initially put off by some complaints on here that apparently stem from old problems that happened before a recent change in the team, which seems to check out having spoken to a couple of the engineers.



Shout out to Joe the technical boffin for helping us get the specs right, Jordan and his efficient install team, Megan and Emma on the phones and the Jack and the other engineers whose names I forget for sorting out the teething problems.



We had to have all but one radiator replaced, and two extra added, but disruption was minimal. The heat pump itself is quiet and in comparison to our old gas system the house in now more evenly and consistently warm and we love having a cistern of hot water on tap like the old days before combo boilers! Would highly recommend it so far.