The service department really lets the garage down from rude members of staff to unnecessary work being identified. On turning to another named franchise the same work was not identified as needing... See more
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See what reviewers are saying
Booked in for service in August and the health check found a broken coil spring, we were advised that the parts were on long term back order, approx 6 weeks which turned into 19 weeks 😩 We cannot fa... See more
Company replied
I had a good experience in changing my car I went greenhous Shrewsbury with open mind Sales exec Paul Kemp was excellent in showing me what was available for my budget. I knew nothing a the qashqai... See more
Company replied
Totally professional from start to end of sale. An amazing selection of cars to suit everyone’s budget. The welcome when entering the show room was a delight and exceptionally helpful. The sales t... See more
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Company details
- #39 of 43 best companies in Motor vehicle dealer
- #89 of 100 best companies in Car dealer
- #54 of 62 best companies in Vehicle Repair
Written by the company
At Greenhous Nissan we pride ourselves on our customer service. Our knowledgeable team of Sales Consultants are happy to help with purchasing your Nissan, whether that be a new or Approved Used vehicle from our stock. We are based on Featherbed Lane which is easily accessible from the A5 and A49, with easy access from the town centre on Whitchurch Road. Whether you’re looking to purchase your next vehicle, service, and MOT an existing vehicle or buy genuine Nissan parts. We are proud to be able to offer a one-stop-shop solution for all your motoring needs. Greenhous Nissan are proudly part of the Greenhous Group, which is one of the Sunday Times top 100 privately owned businesses. We have over 100 years experience within the automotive trade and have consistently ranked in the Motor Trader and Automotive Management Top 20 Dealer rankings.
Contact info
Featherbed Lane, SY14PP, Shrewsbury, England, United Kingdom
- 01743 454020
4.6
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Issues with brand new xtrail and terrible after sales care
I have had nothing but issues with my brand new X-Trail including it locking itself and my elderly grandmother in the car on a bitter winters day where the battery decided to stop working and nothing electrical (which is the whole car) would work. Nissan at Shrewsbury were incredibly unhelpful and it took weeks for them to come and collect it to sort it because they didn’t believe I had an issue with it until someone came with a low loader and found it wouldn’t start.
Now today I’ve taken it in for a service I booked online only to be told they had no record of it despite me showing them an email reminder of the appointment and the confirmation email. They told me I missed my service on a date I know I didn’t book as I couldn’t get it there but at the time when making that appointment the woman in the service department was getting arsey that I couldn’t do most of the days she suggested as they wanted it at 8am and I needed a second person to be able to pick me up and they don’t understand that other people outside of the world of Nissan do have jobs and commitments too and can’t just drop everything. I ended up losing the call and I’m unsure if she hung up on me or if it was poor signal but either way it wasn’t booked in for a service until I did it online myself only to be told no such booking existed when I got it there this morning which took an hour out of our day and two cars doing an unnecessary journey.
I have since taken my custom to Nissan in Telford who are much more helpful and provide courtesy cars too. Greenhous are all about the big unveiling of a new car and about selling it to you but the aftercare is abysmal and I wouldn’t have another Nissan or go back to Greenhous again due to this experience and the fact the car continues to break.
7 October 2025
Unprompted review
Reply from Greenhous - Nissan
Hello Holly,
Thank you for taking the time to leave us this review, we appreciate all feedback including both positive and negative. Your feedback has been passed to the appropriate management team who will investigate this further.
Kind regards,
Emily
Marketing Executive
Reply from Greenhous - Nissan
Hello Sara,
Thank you for this 5-star review, we really appreciate your feedback. Please don't hesitate to reach out it there is anything further we can help you with.
Kind regards,
The Team at Greenhous Nissan
Reply from Greenhous - Nissan
Hi Ian,
Thank you for this 5-star review, we really appreciate your feedback. Please let us know if you need anything further.
Kind regards,
Greenhous Shrewsbury
Reply from Greenhous - Nissan
Hello Alexander,
Thank you for taking the time to leave us this 5-star review, as your feedback is greatly appreciated. We will make sure to pass your kind comments to Tom.
Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The team at Greenhous Nissan
Dean and Mike at the Shrewsbury branch…
Dean and Mike at the Shrewsbury branch are a credit to the company, their knowledge & patient helpful approach gave us the opportunity to make a purchase that fitted our needs thankyou 😀
25 July 2025
Reply from Greenhous - Nissan
Hello Joanne,
Thank you for this fantastic review, we will make sure to pass your kind comments to Dean and Mike.
Please don't hesitate to reach out if there is anything further we can do for you.
Kind regards,
The Team at Greenhous Nissan
Service
Had a video of the underside of the car with clear commentary. Price was OK. Friendly and informative staff, as usual.
26 June 2025
Reply from Greenhous - Nissan
Hi Dominic,
Thank you for this 5-star review, we appreciate your feedback. Please don't wait to reach out if there is anything further, we can help you with.
Kind regards,
Greenhous Nissan
Great friendly team
Great friendly team, happy to help with anything or any issues that you have.
It was great experience buying my car there and happy to buy again from them.
25 May 2025
Reply from Greenhous - Nissan
Hello Mr Knight,
Thank you for taking the time to leave us this 5-star review, as your feedback is appreciated. We are pleased to hear that you were happy with our service.
Please don't hesitate to reach out if you require anything further.
Thank you,
The Team at Greenhous Nissan
The sales team were very professional
The sales team were very professional, efficient, helpful and friendly. Paul Kemp was the salesperson who helped me through the process of buying a new car
30 April 2025
Reply from Greenhous - Nissan
Hello,
Thank you for taking the time to leave us this review as your feedback is greatly appreciated. We'll pass your comments to Paul too.
Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Nissan
The staff
The staff, especially Mike were extremely helpful. Nothing is too much trouble.
27 March 2025
Reply from Greenhous - Nissan
Hello Lynne,
Thank you for taking the time to leave us this 5-star review as your feedback is highly appreciated. We will make sure to pass your comments to Mike too. Please don't hesitate to reach out if there is anything further, we can do for you.
Kind regards,
The Team at Greenhous Nissan
I had a good experience in changing my…
I had a good experience in changing my car I went greenhous Shrewsbury with open mind Sales exec Paul Kemp was excellent in showing me what was available for my budget. I knew nothing a the qashqai e power however Paul explained it fully both on the forecourt and on a test drive. I am so far pleased with the car and the after sales service from Paul and the dealership.
26 February 2025
Reply from Greenhous - Nissan
Hello Brenda,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback. We are glad to hear your kind comments about Paul too and will make sure to pass these back to him.
Please don't hesitate to reach out if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Nissan
Very good Customer Service.
Very good Customer Service.
All staff were very helpful and pleasant to deal with. Special mention to both Paul & Mark who were especially supportive…
26 February 2025
Reply from Greenhous - Nissan
Hello John,
Thank you for taking the time to write us this review as we highly appreciate all customer feedback. We will make sure to pass your comments to Paul and Mark too.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Salesman decent and not pushy which is…
Salesman decent and not pushy which is nice for a car salesman .
22 February 2025
Reply from Greenhous - Nissan
Hello Michael,
We would like to thank you for taking the time to write us this review as we highly appreciate all customer feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Greenhous came good
Greenhous delivered a new car with small dents in the passenger door. We discovered these and sent photos within 2 hours of delivery as the car was sat on our driveway during that time.....door camera supports this. In the end, Greenhous came through and sorted out our worries 👍
27 February 2025
Unprompted review
Reply from Greenhous - Nissan
Hello Paul,
Thank you for reaching out to us. We would like to apologise for the inconvenience caused.
To help us investigate this further, please email greenhous.marketing@greenhous.co.uk with your full name, vehicle registration number and any further details you are able to provide.
Kind regards,
The Team at Greenhous Nissan
Very good service from all the staff at…
Very good service from all the staff at greenhius
28 January 2025
Reply from Greenhous - Nissan
Hello Moira,
Thank you for taking the time to write us this review as we appreciate all customer feedback. Please let us know if there is anything further, we can help you with.
Kind regards,
The Team at Greenhous Nissan
Nissan E Trail Purchase…
We were made extremely welcome to the Nissan dealership and felt no pressure or obligation to make a purchase. Sales rep extremely knowledgeable and supportive with a friendly approach - very good
25 January 2025
Reply from Greenhous - Nissan
Hello Ian,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Excellent staff.
31 January 2025
Reply from Greenhous - Nissan
Hello John,
We would like to thank you for taking the time to leave us this 5-star review.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Reply from Greenhous - Nissan
Hello,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Excellent service
Excellent service, due to the recent passing of our dad they were very attentive.
Especially Lee Brown & the mot man (can’t remember his name)
11 January 2025
Reply from Greenhous - Nissan
Hello Mrs Brookes,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback. We will make sure to pass your feedback back to Lee and the team too.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Easy to book minor service with staff…
Easy to book minor service with staff showing flexible approach.
Greenhouse has been servicing this car for last 9 years and seem to have done a consistently good job.
10 January 2025
Reply from Greenhous - Nissan
Hello Stephen,
Thank you for taking the time to write us this review as we greatly appreciate your feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
Excellent customer service
From booking the car on via online for service and MOT and getting a call to confirm the appointment. The drop of and meeting friendly and helpful staff. Kept informed all the way for any work and cost. Pick was easy. Pre and Post service delivery was excellent. Brilliant customer service throughout. Thanks
3 January 2025
Reply from Greenhous - Nissan
Hello Paul,
We would like to thank you for taking the time to write us this review as we greatly appreciate your feedback.
Please don't hesitate to reach out if there is anything further that we can help you with.
Kind Regards,
The Team at Greenhous Nissan
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