GreenhousReviews 

Dean and Mike at the Shrewsbury branch are a credit to the company, their knowledge & patient helpful approach gave us the opportunity to make a purchase that fitted our needs thankyou 😀

AVOID GREENHAUS**AVOID GREENHAUS.I PUCHASED A TRADE VEHICLE FROM GREENHAUS. I WAS TOLD IT WAS MECHANICALLY OK. DROVE FOR 6 HOURS ROUND TRIP FROM WATFORD TO SHREWSBURY & BACK TO COLLECT THIS CAR. WITHIN 10 MINUTES OF INSPECTION IT WAS BLOWING OUT STEAM BECAUSE OF A SERIOUS OVERHEATING PROBLEM. GREENHAUS COULD HAVE BEEN TRUTHFULL & SAVED MUCH TIME & MONEY BY BEING STRAIGHT & HONEST. WHAT AN AVOIDABLE WASTE OF TIME & MONEY. I WILL NOT BE BUYING ANY MORE CARS FROM GREENHAUS.

I recently ordered a new car through Octopus Leasing and received excellent five-star service throughout the process—until it came to the delivery, which was an entirely different experience.
The vehicle was scheduled for delivery by Greenhous Group Shrewsbury on July 18th; however, the delivery was cancelled at the last minute. I was subsequently informed that this was due to the Pre-Delivery Inspection (PDI) being completed only the day before, during which a fault with the air conditioning system was identified.
The delivery was finally completed a week later, but the vehicle arrived in a condition that suggested it had just come off the Boat—unclean and clearly not detailed. I ended up spending the entire Saturday, nearly eight hours, trying to bring it to an acceptable appearance, as the grime was deeply embedded in several areas. The experience was both frustrating and disappointing.
I asked the delivery driver to record the condition of the vehicle on the PDI form but later found out that no such note was made.
While Octopus Leasing provided great service, my experience with Greenhous Group Shrewsbury fell well short of expectations.

Very helpful and friendly staff!!
Especially to Karl who went above and beyond, definitely recommend Greenhous to anyone wanting to buy a New/used car 🚘

Clare without an I saved the day. the score would have been a lot lower if she hadn’t done her job and others so well. She mopped up for others and was honest in her position in the branch. Hopefully Andy Evans will for fill his obligations.

Had a video of the underside of the car with clear commentary. Price was OK. Friendly and informative staff, as usual.

Greenhous respond to phone calls and emails. They also make an effort to work with the customer to meet their needs. I was impressed with the level of customer service.

Staff are always very helpful, kind and welcoming

The issues with my car got sorted on the day

I ALWAYS return to Shrewsbury to get my car dealt with as I get good service even though I travel a long way from Barmouth

The free park and ride bus ticket makes the journey worthwhile as I don't have to sit in the garage whilst my car is being fixed and they always call me with updates and when it is ready for pick up

Bought my second Juke hybrid from Greenhous Shrewsbury. Completely different experience from the first car from a different dealer elsewhere. This time was so much better.
Tom Wreford couldn’t have been more helpful. Very pleasant, answered all my questions and made the whole experience easy.
Thankyou!

5 Stars – Excellent Experience with Lumen Corvette

Had a great experience buying my Corvette through Lumen. Ben was fantastic to deal with — communication was always clear, honest, and straightforward throughout the process.

It was also great to see Lumen working alongside the Corvette Owners Club during the launch weekend — shows they’re genuinely engaged with the Corvette community, not just selling cars.

The car itself was absolutely spotless on delivery — clearly a lot of care was taken in the prep. I’ll definitely be back when I can justify stepping up to the Z06 (or more importantly, convince my wife!).

Yes, the Corvette is still fairly new in RHD form here in the UK, but don’t let that put you off. The car is every bit as good as you’d hope, and the service from Lumen — and especially Ben — was top notch.

Highly recommended.

My first contact was with Tom Smyth who was very helpful from making enquiries to purchasing my dream car.

We recently purchased a vehicle from the Shrewsbury branch and were amazed on the quality of the service we received. We dealt with the sales representative Andy Highfield who was outstanding. He made the whole experience easy and pleasant. I would have no issue with recommending buying any vehicle from this garage. A definite 5 star service.

Home pick up, well informed throughout, helpful staff, reasonable prices well done all at Greenhous.

Great friendly team, happy to help with anything or any issues that you have.
It was great experience buying my car there and happy to buy again from them.

Excellent service from the dealership, especially Carl who gave a first class professional experience. Lynn Ellis

Utterly terrifying. Illiterate not just in terms of punctuation but in terms of a complete inability to respond to questions or requests. Took 3 months and a pre-protocol court letter threat. At no point was there any coherence at all in these exchanges. So is that a) They just don't understand? b) They haven't the wit to see it might be important? or c) These people are just plain crooked?
I suspect C. though it's clear they use poor sap illiterate 24 year old salesmen to hide behind who don't really know what crooked means. I wrote a letter (a proper, mailed letter) to the MD and never got a response. His name is Ashley Passant and he's the son of the Company Director, Derek Passant. Unsurprisingly, research showed me that Derek Passant has been director of no fewer than 11 companies since 2004, 9 of those companies having the address of Greenhous in Telford.

I did get my money back but it's because I threatened to sue. (This on a £19000 car) 3 months of my time wasted. They get them from auction. No one had checked this (the electrics only part worked) they absolutely couldn't give a monkeys and no one knows anything about the computers on the cars they're selling or how they work (hence the wasted time). Even to the last of it, no one told me when someone was picking up the car (they just arrived). The pickup guy didn't know he had to check it for 'fair wear and tear' and it could have just been a write off in the end. I couldn't get hold of anyone and the guy nearly had to go all the way back to Welshpool (I'm south of Bristol) because I certainly wasn't going to let it go without seeing the money in my bank. I might just have been out.

So when you see below:

Hello Hans,
Thank you for taking the time to leave us this review as we appreciate all customer feedback. 
In order to investigate this further, please contact Andrew at etc etc with your full name, the vehicle you reserved and the dealership location.
Thank you,
The Team at Greenhous

Don't let it mellow you. It's a complete and utter bent PR stunt. Not only that, it's cut and pasted, like their cars.

MOT revealed a failure item which I then authorised remedying. Subsequent car service also revealed a problem item I wasn't aware of (single tyre puncture) which I also authorised remedying. Despite all the additional work needed my car was ready for return to me by the time I had requested when I booked the car in. This was the thing that made me 100% satisfied.

The sales team were very professional, efficient, helpful and friendly. Paul Kemp was the salesperson who helped me through the process of buying a new car