Green Motion Car and Van Rental - Green Motion London Heathrow Airport Reviews 

Good customer service and hassle free car pick up and return.

Pick up was from a ver busy location so there was a queue and a delay. I was not in a particular hurry however, but I would imagine this can be an inconvenience to some customers. Staff were very helpful, particularly with upgrades. I have also mentioned before, that as a Premium Plus customer I do not understand the need to wait while the vehicle is inspected (albeit a fairly minor inspection) on return.

Very bad never go again this fraud company

From booking to return Service was seamless

I would honestly say that Green Motion gives the best value for money with their cars. Customer support is always superb and the cars are in excellent condition. As a long-standing customer, I would not hesitate to recommend Green Motion to everyone!

The Manchester branch is not as good as London. But I got to know that they are franchise, hence the inconsistent services

I have used services of Green motion Heathrow a number of times and can fairly say that I am a satisfied returning customer.
This rental experience was fairly good. Pickup was fast and convenient. Car was fairly clean. Fuel was not full tank so returning the same amount was difficult. I would prefer a full tank so that it is easy to fill full and return. Body and wind screen scratches were not accounted for in the pick up sheet and I had to show pictures and videos on my return. Staff was very polite and acceptable of the facts. Overall Good.

Generally good all round - my only issue is having to catch a bus that only leaves hourly from the airport to Green Motion - a tedious exercise!

Although a bit of a cumbersome process to find the office, once we were there, Amy was amazingly efficient and set us up with a great car. She also gave us a few perks because of the long (3 week) rental contract. Will definitely use Green Motion again next time we are flying through Heathrow.

The Green Motion location was a hotel, closed but being renovated. We got a cab from the airport as the bus would be a long trip around hotels. The staff were pleasant and friendly. The car pick up was fairly the same as other car rental locations, except a long walk to get the car.

The car was good, a BYD, but the interior hadn’t been cleaned when picking it up.

At drop off there was no to return to the airport, except the bus, not very clearly laid out. They said order an Uber, which we did and that was quick and easy.

Perhaps when the hotel opens it will be better arranged and more transportation options.

Insurance isn’t included for out of country rents even though on the booking it was supposed to included and they used the excuse of the credit card not being the same, and they charge you additional to cover the car ended paying close to 750 over my rental to cover it for 12 days, and London is a city enforced by cameras so foreigners are bound to get a fine, and yet over the fine they charge you 68 Pounds over the fine. 2 stars because the cars they offer aren’t back but service is terrible I would recommend them. Also if your planning to travel with the car even though it might say you can on the booking or online you can’t take the car outside of London according to the representatives that work there.

Everything went smoothly on my rental from heathrow (Holiday inn). Location is great, staff is very friendly and helpful, and the pick-up and drop off process couldn't be smoother.

Two reasons for 4 stars vs 5. 1. the car was in OK shape. 50k miles and lots of dings, scratches, missing trim, etc. It worked fine, but glad I took lots of pictures and videos because some of th edings were challenged and I could prove they were there before. 2. the tire pressure on pick-up was low, causing some inconvenience (taking time to sort it out). Tires were fine, but this should be checked. I provided this feedback on drop-off.

Based on this experience, i would recommend.

The van I received was very dirty and smelt of manure.

Office staff not very helpful and I ordered an automatic car but given a manual!
Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a replacement auto car.
Thankfully they seamed to care about customer service not like the man who proceeded my reservation.

Satisfactory

Simple process, professional & efficient

Request for assistance to provide documentation to the insurance company, following damange to the vehicle, ignored. I am £1,300 out of pocket and this has been going on for months. Do not recommend this company - unprofessional.

Given our plans, the person who helped me, Amy, recommended an upgrade to an MG Hybrid, that we would save quite a lot on fuel charges. So true. Despite technical issues with the internet, they still got us on the road fairly quickly. The car was very clean and in excellent condition. Returning the car was a breeze and dealt with quickly, too. And they charge less for gas to fill the tank than at the gas stations, so it was worth having them fill up rather than having to do so myself. Great service, great car!!