Everything was fast, because i had input my details beforehand i had no problem at the counter, also the company kept my reservation even though i arrived late. No problems after returning the car. Ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
HELLO TO EVERYBODY, FROM ATHENS GREECE.....ALTHOUGH THE CAR RENTAL, IN ALL THE ISSUES, WENT VERY WELL AND ME AND MY BROTHER, WE WERE REALLY HAPPY ABOUT, AS SOON AS WE RETURNED THE CAR BACK, AND WE FLY... See more
Company replied
Excellent service both at pickup and at delivery. Extremely polite staff, immediate response with a transfer service to and from the airport.
Company replied
The vehicle provided was in a poor condition, with visible damage all over the car and a level of cleanliness that was simply unacceptable for a rental vehicle. In fact, I felt compelled to... See more
Company replied
Company details
Written by the company
Green Motion operates a car rental station near Milano Malpensa Airport (MXP), serving Lonate Pozzolo (VA) and the surrounding area, with its base address at Via Europa 90, 21015. A complimentary shuttle brings customers from the terminals to the rental station. Travellers arriving at Terminal 1 should exit through door 18 on the departure floor, while those at Terminal 2 should wait in the departure area in front of the Banca Popolare di Milano. Customers are asked to send a message with their location, surname and party size so that the 9-seater shuttle, marked with the Green Motion logo, can be dispatched to collect them. Desk opening hours (local time): Mon–Sat 08:00–18:00; Sun closed. Public holidays: closed.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Via Europa 90, 21015, Lonate Pozzolo (VA), Italy
- 0039 3284477652
10% off when you book direct
3.5
Average
15 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HELLO TO EVERYBODY
HELLO TO EVERYBODY, FROM ATHENS GREECE.....ALTHOUGH THE CAR RENTAL, IN ALL THE ISSUES, WENT VERY WELL AND ME AND MY BROTHER, WE WERE REALLY HAPPY ABOUT, AS SOON AS WE RETURNED THE CAR BACK, AND WE FLY BACK TO OUR COUNTRY, I RECEIVED A MESSAGE SAYING THAT, WE HAD A TRAFFIC TICKET FROM THE ITALIAN POLICE, AND FOR THIS REASON, WITHOUT MY AGREEMENT, THEY USED MY CREDIT CARD, IN ORDER TO CHARGE THIS TICKET, TWICE, SAYING THAT IF NOT ALREADY RECEICED, WE WILL RECEIVE IN THE FOLLOWING DAYS THE PROVES, CONCERNING THE TRAFFIC TICKETS. INSTEAD OF THIS, I RECEIVED TWO DIFFERENT TRAFFIC TICKETS FROM AN ITALIAN COMPANY "ACTING" ON BEHALF OF THE ITALIAN POLICE? AND ALL THIS TYPED ON TWO UNOFFICIAL PIECES OF PAPER. AS YOU CAN UNDERSTAND THAT WAS AN OBVIOUS FRAUD, TRYING TO GET TWO TIMES 50,00 EUROS, SO I BLOCKED AND REPLACE MY CREDIT CARD, THROUGH MY BANK IN MY COUNTRY, AND I MADE A PROCEDURE OF DISPUTE. UNTILL NOW, NO REPLY FROM THEM. STUDYING, STAYING AND HAVING MANY ITALIAN FRIENDS AND GIRLFRIENDS IN ITALY, I FELT THAT THESE METHODS, LEAVE A VERY BAD AND BITTER TASTE, ABOUT MODERN LIFE IN ITALY.
14 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Milano Malpensa Airport
We are glad the rental itself went well, but understand your concern about two later traffic-related charges and the documents you received. We cannot confirm from the review what each charge represents or whether the notices were valid. Please forward the notices, redacted transaction details and any earlier correspondence privately to ics@cs.greenmotion.com so central customer services can trace the charges and explain the records.
Everything went smmothly
Everything was fast, because i had input my details beforehand i had no problem at the counter, also the company kept my reservation even though i arrived late. No problems after returning the car. Very reasonable price, They upgraded me to a Nisan Juke
21 September 2026
Reply from Green Motion Car and Van Rental - Green Motion Milano Malpensa Airport
Thank you for the detailed review. We’re glad entering your details beforehand made collection quick, the team held your reservation despite your late arrival, and return went smoothly. It is good to hear you enjoyed the Juke upgrade and found the price reasonable.
Reply from Green Motion Car and Van Rental - Green Motion Milano Malpensa Airport
Thank you for your review. We’re glad you found the Malpensa rental good value and the service strong.
For Italy, I think I found my company for car rental. Thank you!!!
Excellent service both at pickup and at delivery. Extremely polite staff, immediate response with a transfer service to and from the airport.
24 September 2026
Reply from Green Motion Car and Van Rental - Green Motion Milano Malpensa Airport
Thank you for your review. We’re glad the team was polite at both pickup and return and that the airport transfers were prompt. We appreciate you sharing your experience at Malpensa.
Reply from Green Motion Car and Van Rental - Green Motion Milano Malpensa Airport
Thank you for your review. We’re glad you received good service at Malpensa Airport.
Extremely disappointing experience from start to finish
The vehicle provided was in a poor condition, with visible damage all over the car and a level of cleanliness that was simply unacceptable for a rental vehicle. In fact, I felt compelled to wash the car myself before using it to transport guests. This is not what I expect when paying for a rental vehicle, particularly when attending an important event.
To make matters worse, the vehicle had broken air-conditioning vents, preventing cool air from being directed at the driver. On a warm day this left me arriving at my destination hot, uncomfortable, and far from the professional appearance I had intended.
When I raised these concerns, I expected Green Motion to investigate and address the condition of the vehicle. Instead, the response focused on unrelated matters and failed to properly acknowledge the issues I experienced. The delayed return of my deposit only added further frustration to what was already a poor customer experience.
The most astonishing part was being offered a 15% discount voucher for a future rental rather than receiving a meaningful response regarding the damaged and dirty vehicle that had been supplied. Quite frankly, after this experience, why would I want to rent from Green Motion again?
Customer service is measured by how a company responds when things go wrong. Unfortunately, in my case, Green Motion failed to take my concerns seriously and showed little interest in resolving them.
I would not recommend this company based on my experience. Avoid if you value vehicle quality, customer service, and being treated fairly when raising legitimate concerns. ⭐☆☆☆☆
14 September 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion Milano Malpensa Airport
I’m sorry the vehicle supplied at Milano Malpensa was dirty, damaged and had broken air-conditioning vents, and that our earlier response did not address those concerns. I also hear your frustration about the deposit delay and the discount voucher. Your feedback deserves a review of the vehicle condition and how your complaint was handled. Please share your case or booking reference with our customer service team so they can examine both.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.