Green Motion Car and Van Rental Reviews 

36,700
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 4,071 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the car rental process goes smoothly, noting that vehicles are clean, comfortable, and in good condition. People also appreciate helpful staff members who handle documentation efficiently and ensure a pleasant start to their trips. Some reviewers were not happy with payment issues, unexpected extra charges, and large security deposits required at the desk. Consumers additionally pointed out long waiting times in queues and communication hurdles when trying to locate representatives at the airport. Individuals occasionally experienced problems with vehicle specifications or maintenance, such as missing spare tyres or unexpected damage upon arrival.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, as many reviewers highlight smooth... See more

Staff

Reviewers highlight ambiguous aspects of staff, as many consumers praise friendly and efficient employees who... See more

Price

People report ambiguous experiences with price, as many consumers find the rental rates affordable,... See more

Product

Customers had ambiguous experiences with product, as some reviewers enjoyed clean, comfortable, and reliable... See more

Payment

Reviewers mention negative feedback about payment, expressing frustration over unexpected charges, deposits... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I rented a car through a broker app. Picked the car up at the Zagreb Airport location. I rented from GreenMotion in Zagreb twice before. The new thing is cleaning fee option, which everyone is in... See more

Company replied

Rated 4 out of 5 stars

Good and Trustworthy car rental company. Got the car at the airport and left and the airport. The process was smooth and as promised. Only one thing the car rental executive was catering so many clien... See more

Company replied

Rated 4 out of 5 stars

Apart from the guy eating his breakfast sandwich when serving me, it was good. It wasn’t the most hygienic of experiences. Price was good, exceptional. Just wish your staff don’t come across as sharks... See more

Company replied

Rated 4 out of 5 stars

All went smoothly with our rental. The agent was very helpful. Would have been better if the rental company had released our deposit soon after the car was returned without any issues, rather than w... See more

Company replied


Company details

  1. Car rental company
  2. also in
  3. Car rental service

About Green Motion Car and Van Rental

Written by the company

Car and van rental, wherever your journey starts

Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.

Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.

Before you travel

  • Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
  • Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
  • Booked through a travel site? Check your voucher for what's included.

Here to help

Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.

We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.

Why rent with Green Motion

Written by the company

Cars and vans for every trip
From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
Know what you need before you go
You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
No surprises at the counter
Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.

Something not right with your rental?

Our customer care team will look into it personally

If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include: • your booking reference • the location you rented from • a short summary of what happened, plus any photos or receipts This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.

Contact info

10% off when you book direct

Code TRUST10 at greenmotion.com. New bookings.


3.6

Average

TrustScore 3.5 out of 5

37k reviews

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3.6

All reviews

(36,700)

6,401 reviews in the last 12 months

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Rated 3 out of 5 stars

I only gave it a 3 because of the good…

I only gave it a 3 because of the good work of the staff member we dealt with. Booked the car weeks in advance, got there, no car! Then wouldnt release the car without me paying more as my credit card, which they happily accepted upon booking, had 3 months till expiry, another issue. And to cap it all they tried to charge me £100 for a parking offence that occurred in the car whilst i was 30000 feet in the air above England! Needless to say i will never book again

16 February 2026
Rated 1 out of 5 stars

The company has not returned the deposit

Rented a car through this company, the car returned without any issues. The company has kept the deposit on the excess policy of nearly £900 for over two weeks after the termination of the rental. I am incurring heavy interest on by the credit card. In the end it is not economical to deal with this company.

17 October 2026
Unprompted review
Rated 5 out of 5 stars

The car was easy to book online

The car was easy to book online and it was easy to deal with,polite professional staff in person.
The car was clean,reliable and economical.
I recommend Green Motion Car and Van Rental.

11 April 2026
Rated 5 out of 5 stars

Excellent car rental company

I would like to commend the entire staff at this agency—especially the person who came to pick me up at the airport. As an elderly man, I had become lost, and they were patient enough to wait 45 minutes for me!!!!! The vehicles are spectacular.
Regards

German Guzman

28 October 2026
Rated 5 out of 5 stars

Car Hire

The car I received was an upgrade to the one I ordered. It was clen and accommodated our cases easily.

28 October 2026

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