Green Motion Italia Reviews 

I was scammed by this very shady company, which I would never have booked myself, but Auto Europe acting as a broker directed me to. They are notorious for deliberately scamming people as the thousand reviews confirm on Trustpilot. I was not given the car I had booked and paid for, fully insured and all, and this despite having a valid credit card and all the required documents. They pointed out that a piece of information buried in small print on the 5th page of the voucher indicated that your credit card must be valid for 6 months from the rental. This is a very unusual clause, which is not common practice in the sector, and it was deliberately NOT MENTIONED anywhere in the 3 emails the broker Auto Europe sent me. It is intentionally buried in small print. They are scammers who deserve a police investigation! I will refer them to the fraud reporting body in my country and I hope they go out of business soon

TERRIBLE CUSTOMER SERVICE AND CARE!
They charged €100 to my credit card 8 months after we returned the car in Italy. I emailed both their Italian office and UK headquarters, but neither has responded. I will never rent from them again—even if it’s free!

Avoid! Milan Malpensa operation is way below any standard. Refuse to accept several credit cards, propable they did not have a vehicle. All other clients had problems.
There are several other brands at same location, propably owned by same master. Depot is far away and transport to/from is crabby.

The best car rental place in the world. I have traveled to over 130 countries using all type of car rental company. I must say Green Motion is world class. The people that work out of italy Roma Viola and the Team nothing but respect and professionalism.

If you ever come to Roma Green Motion is your company 5 stars all the Way!!!

My rental was between 09/08 and 17/08 2024 (Rental agreement RFN-6572).
I delivered the car and an employee checked the car for damages etc. He found nothing and my rental ended without surprises. The security deposit was released accordingly. An office's lady, was helpful enough, so my initial review was positive.
On 13/02/2025 SIX months after the rental, I noticed that Green Motion charged my visa 100 euros, without notification or reasoning.
It is completely unprofessional, unacceptable and illegal altogether, to charge ones VISA card without reason and prior notification.
It is illegal, despite the term no. 10 mentioned on the rental notice. The term no. 10 is completely abusive in the way the company finally charging customers' VISA. Legally are obliged to inform and justify to the customer any impending charges will take place i.e. penalty for car's excess speed etc. Therefore, before charging are obliged to justify you with the appropriate paperwork that you were in fault.
I emailed them, awaiting their explanation ASAP. If the explanation is crap, I will dispute the charge and I will denounce their charging method to VISA.
I will revert back, with the results.
Thanks

Overall,

Do not hire car in Italy.
I was highly meticulus in speed limits. I spent 8 days of my life in Italy. Driving almost 3000 km. Be careful few kilometres before the tolls, where the speeds every 200 meters going down.
Take care with the bloody ZTL areas. Nobody told me something about this traps. Not even Green Motion office. Of course I was very cautious and didn't do their favor to get in a zone. But I am sure that thousands visitors have paid billions in fines.
Final recommendation. Do not even go to this country if possible.

I DEFINITELY DO NOT RECOMMEND IT TO ANYONE. THOSE WHO ARE CONSIDERING RENTING DUE TO THE REASONABLE PRICE SHOULD DEFINITELY GIVE UP. WHEN I TOOK THE CAR TO THE SELLER I WAS 90% SURE THAT THERE WAS NO DAMAGE TO THE CAR, BUT SOMEHOW WHEN I WENT TO THE OFFICE THERE WAS A SCRATCH ON THE DOOR THAT WAS DEFINITELY NOT AN ACCIDENT. THIS SCRATCH WAS DEFINITELY MADE BY HAND. IT IS A SINGLE SCRATCH DRAWN WITH A PENCIL, SMOOTH. THEY ASKED ME 800 EUROS FOR THIS SCRATCH AND CONFISCATED MY DEPOSIT. I WILL FILE A COMPLAINT WITH THE POLICE. I DO NOT RECOMMEND THEIR OFFICE IN ROME TO ANYONE.

Be aware of renting car with this company !
764 euro for nothing!!!!

They got us paid on damage that i didnt pictured and they used this situation to put it on us.
Absolutely invisible small plastic damage which i just didnt pictured in zoom in as they did!

I know they are literally lying and just using situation , cause they asked me if i made pictures at pick up, and requested to send.
But I didnt zoomed this place and they got that .

Im 1000% sure that this is damage that we got car with, cause I’ve rented car to get from place A to B and back , the car was parked at the private parking all the time , and wasnt in use.
I have even pictured car after 15 minutes at McDonalds parking, where you can see that “damage” but they didnt accepted as this photo is not from their parking.

Dishonest and Scam!!!
DO NO RENT FROM THEM !!!!
Do not use this company! They make you get additional car Insurance that you don’t need, even when you have full personal coverage on your own insurance! This firm will steal your money for damage you did not cause to vehicles. They charge extortionate fees for the damage and will not answer emails and phone calls. When confronting them in person they become very aggressive and abusive. Pay that little extra for a reputable and more professional company. This outfit and every single individual that works for them
are scam artists. How they've not been shut down I'll never know!!

This kind of charge is a scam and outright abuse. I strongly recommend everyone stay away from this company! I will make it a point to share this review on every platform possible to prevent others from falling for the same trap.

Qualche giorno fa ho lasciato una recensione su Trustpilot raccontando la mia disastrosa esperienza con Green Motion Italia. Avevo prenotato un’auto per €210, ma alla fine mi sono ritrovato a pagare la cifra assurda di €1.080, un rincaro del 400%. Un vero e proprio salasso che mi ha fatto sentire truffato e sfruttato, rovinandomi le vacanze.

Dopo aver espresso il mio malcontento, Green Motion ha pensato bene di salvarsi la faccia invitandomi a scrivere al loro servizio clienti, dichiarandosi “very sorry” per l’accaduto. Ho seguito le loro istruzioni e inviato una dettagliata email spiegando tutto nei minimi particolari. Risultato? Nessuna risposta. Silenzio assoluto.

Questo atteggiamento dimostra chiaramente che la loro cortesia è solo di facciata e che, una volta incassati i soldi, i problemi dei clienti non li riguardano minimamente. La mancanza di assistenza e la totale indifferenza sono la prova lampante di quanto poco Green Motion tenga alla propria clientela.

Green Motion Italia si è rivelata una compagnia inaffidabile. Le loro pratiche borderline rasentano la truffa e il servizio clienti è inesistente. Diffidate.

In dettaglio, quanto di seguito.

Green motion aveva scritto, in risposta ad una mia recensione quanto segue: Hi, thank you very much for taking the time to review us. We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by emailing us at…. you for your assistance and understanding. Kind regards, green Motion International Customer Services.

Ho risposto:
Dear Green Motion Team,
 
I am writing to formally address the issues I experienced during my car rental with your Fiumicino location on December 21st, as outlined in my recent review on Trustpilot. I appreciate the opportunity to provide further details regarding my concerns.
Key Issues Encountered:
                  1.              Forced Upgrade and Additional Costs:
Only upon arrival at Fiumicino Airport after my Brussels Airlines flight, which was delayed by nearly three hours, I was informed that the car originally assigned to me was, unexpectedly , no longer available. In alternative I was then compelled to accept an upgrade to a higher-category vehicle, not needed by me,  at a significantly higher cost, totaling €420 above the €210 I had already paid through CarTrawler.
                  2.              Deposit (€450):
                  •               In addition to the insurance I subscribed I was required to deposit €450 for potential fuel charges, with reassurance that the vehicle’s condition was not a concern due to the insurance coverage I had purchased.
                  3.              Missing Parcel Shelf (Cappelliera):
                  •               The car had been delivered without it. Shortly after the rental period began, at a certain point I wondered why the car had no parcel shelf. I thought that this might have been part of the vehicle’s design or of the normal configuration, it was my first time to have possessed a Jeep Compass, never driven one before.    The car had always been parked in safe place.  I supposed that there was nothing to be concerned, benefiting from a full insurance. However, upon returning the car, I was charged €450 for this missing item.
                  4.              Disproportionate Cost of Damages:
                  •               The cost of the parcel shelf was exaggerated to around 400€. I have verified that replacements for this part (for the Jeep Compass) are available in the market for as little as €150 or even less.
                  5.              Additional Charges (€101.64):
                  •               I was charged €51.64 for “glass and roof liability” and €50 as an “administrative fee.” These charges were neither explained at the time of the withdrawal of the car, nor clearly justified. Strangely enough the charged amount matches precisely the entire deposit amount,
 
My Requests:
 
                  1.              Refund of the €450 deposit deducted for the missing parcel shelf,.
                  2.             An acknowledgment that the Green Motion Italy defaulted in providing the car I had booked, and that the forced upgrade was unfair and unjustified.
 
Summary:
 
The total cost of the rental was €1,080 (€210 + €420 + €450) for less than seven days (more than 150€/day!) with an increase by 400% of the initial budget of 210€ paid to Cartrawler, and in spite of being a diligent  and even flexible customer. This experience was deeply unsatisfactory and left me feeling deceived and overcharged, and spoiled the holiday period. I believe that the Christmas period favors reciprocal understanding and communication, and was shocked by the greediness demonstrated by your company in my case.
 
I trust you will carefully review this matter and provide a resolution that reflects fairness and accountability. I look forward to your response.
 
Best regards,
Nicola Toscani



Caduta nel vuoto!

Warning: Stay Away from This Company

I strongly advise everyone to avoid this company. They attempted to scam me by falsely claiming that I caused damage to the rental car—something that was completely impossible. They used photos and played deceptive games, even asking me if I had extended insurance before accusing me of the damage.

Thankfully, I had purchased extended rental insurance, so I didn’t have to worry financially, but their tactics were clearly fraudulent. Their 1-star ratings speak for themselves.

thankfully, we also took videos of the car which was all scratched up.

I was forced to go to the Italian police to file a fraud claim against them. Be cautious and protect yourself—do not trust this company. They are unprofessional, dishonest, and unethical

This is what happens when you get car rental cheaper than anyone else.

AVOID, AVOID, AVOID!!!
Tried to scam me to pay extra insurance of 256 euro, even though I had full insurance (even tyres and roof), more than the price of the rental and the insurance I had paid!!!
They said they don't accept credit card that expires in less than 6 months, but they did not accept any other digital credit card, no Revolut because it was debit visa or debit Mastercard. These terms are not mentioned anywhere, about the physical card or the debit VISA, they keep making up excuses. They don't accept anything unless you pay the extra money, pure blackmail. If you agree to pay this then they accept everything!!!! A couple next to us had to pay, as they couldn't find another car during Christmas...
Terrible guy, rude, refused to give me anything in writing for me to claim the money back from my rental agent. Very suspicious they don't hand in anything in writing!!!
STAY AWAY!!!! There are so many reputable car rentals meters away. These were the only ones causing problems. They did it to 3 different customers in the 30 minutes I was there. Too bad I had picked them for my holidays, and very glad they did not have their way. Next time I will be reading reviews beforehand.

I rented a car from Green Motion in Italy. While the initial deposit was quickly refunded after rental initiation, upon return they tried to claim non-existent damages (such as microscopic windscreen chips and plastic rim scratches). The staff openly admitted their practices, even saying 'customers usually block their cards and we can't do anything' - which was quite revealing of their methods.
Their behavior after return was concerning:

- Unable to specify damage costs on the spot
- Claimed they needed to 'send everything to Rome'
- Threatened to charge my card later with unspecified amounts
- Mentioned checking videos of other customers (which makes no sense for individual damage claims)

I would strongly advise potential customers to avoid this company and stick to well-known rental agencies to avoid such practices.

They stole me the money for a Hire car that I paid in full. When I got to the counter, they refused to give me the car becuase they did not accept my International driving licence. Same day, I rented a car with another company, same international driver licence, without any issue. When I requested the refund, they said that a refund was not possible becuase their T&C... Is any laws protect us from company like this??.... It is unacceptable that is NOT protections fo the customers..... BE CAREFUL WITH THIS COMPANY!!

HORRIFIC EVIL COMPANY - WILL FRAUDULENTLY CHARGE YOU FOR "DAMAGES" AND REFUSE TO RESPOND TO EMAILS

Dishonest and abusive!

They are charging me an outrageous $850 for a small scratch underneath the front bumper, something that wasn’t even visible and that I, unfortunately, didn’t take a picture of when I picked up the vehicle. To capture such a detail, I would have had to lie on the ground!

Even if I were responsible for the damage, this amount is completely unreasonable, representing more than 10% of the vehicle’s value, which already has nearly 60,000 miles on it.

This kind of charge is a scam and outright abuse. I strongly recommend everyone stay away from this company! I will make it a point to share this review on every platform possible to prevent others from falling for the same trap.

It was actually minus 5! I totally agree with the other negative reviews of the Milan Malpensa airport Green Motion outfit, who are clearly involved in scams. On returning the car, they find teeny amounts of damage - impossible to see if they are actually there when you collect the car as it's housed in a darkened warehouse garage. They then ask if you are insured - which they know, from when you picked the car up - and then charge an outrageous amount to your credit card . Cunningly, they keep the amount to just under that for which they are likely to be investigated for fraud. EasyJet carhire should not be outsourcing to them via CarTrawler. And CarTrawler should not be using them at all. They are crooks.

REFERRING TO MILAN MALPENSA AIRPORT GREEN MOTION:
LIARS AND THIEVES! THEY ACCUSE CUSTOMERS THEN THEY REFUSE TO PROVIDE EVIDENCES.

THEY WILL BE UNDER INVESTIGATION BY POLICE SOON

Rented from this company in Rome. The car was not at collection point close to train station. Had to wait 1 hour for someone to pick us up from there and take us to the airport to pick up the car.

When dropped off the car they said everything was ok but then they kept 50 EURO from the deposit. When asked why they say I got a fine and will receive the information on the email. I contacted them a few times and they always say to wait for the email. it has been a few weeks now and as you expect... never got an email from them.

I do not recommend using this company! Avoid!

I rented a car from for 4 days and made sure that I selected the maximum possible cover that the website allowed me to, as I wanted to simply have "no worries" whilst driving in Italy. I collected the car, and I had booked 2 child seats for 2 children of 4 years old. The person who attended us tried to give us booster seats instead of child seats, this is illegal under EU Law for children of that age and weight to use anything else than booster seats. After getting the booster seats replaced for baby seats, I am then informed that I can pay an extra amount for "wheel and tyre cover" despite having contracted the maximum possible cover online. If there is anything not included in the policy that can be included, why is there not the option to contract it online? why do I have to find out at the reception desk that there is an extra amount I have to pay if I want further cover? gave me the feeling of a complete rip-off straight away, but of course, I paid it because I did not want any issues or charged anything else as they require you to leave a 200€ deposit by credit card.
I returned the car on the designated day but we got delayed and returned the car 2 hours later than established when I booked. I wrote a WhatsApp to inform the office before the designated time, just to make sure they were aware, and it was through no fault of our own that we were delayed.
I returned the car exactly 2 hours after the time we stated on the reservation. They don't tell you anything upon handing back the keys, but literally 15 minutes after leaving the office, they sent me an invoice for 80€(!!!) for those two hours (the booking for 4 days cost a total of 171€, so almost 50% of that value for 2 hours is an absolute abuse). I called the office immediately and was informed I had been charged an extra day for delivering it 2 hours late?!
I made a claim because if I paid 171€ for 4 days, that means one day is 42,75€. It is not possible that I am charged twice that amount for 2 hours!
We took good care of the car, nothing happened to it, I paid the full insurance plus the extra tyre charge, I filled it up completely with gas before delivering it back, I think it is unreasonable to receive a charge of 80€ for two hours. I accept a small extra charge, but 2 extra days rental is abusive. I then get a reply from their claims department stating that because it is handed back late, it creates management challenges for their fleet. Please note also that upon collection, I was not given the car that I had contracted, they gave me another model, so why am I suddenly reponsible for the management of their fleet when I did not even get the car I had booked? Either way, I wrote back to them that I accept a small extra charge for their inconvenience, but 50% of the total booking for 2 extra hours is excessive. They simply replied to me that they charge it at the "walk in rate", so basically, they can charge you whatever they want if you are more than 59 minutes late giving the car back. As they hold a deposit on hand, they just take the money from you, without explaining anything to you upon returning the key, just sending you an invoice 15 minutes after you have left and they have already charged you the money. Very unprofessional, very disappointing service and down right abussive policies. AVOID THIS COMPANY AT ALL COST, THEY MAY LOOK CHEAPER THAN THE COMPETITION BUT THEY MAKE IT BACK FROM YOU IN ANY WAY THEY CAN, through hidden charges and ambigous terms and conditions that then allow them to take money from your credit card without any authorization at all.

I used them at Malpensa.

They are a total scam organisation. I returned the car in perfect condition but they are claiming damage.

They also messed up on handling the car back.

Just do not use.

They are fraudulent.

Please ignore the rubbish response form this company. They make it sound legitimate. It was no prang but a lot of spurious scratches all over the car, impossible from me as was in a secure compound in someone’s house nearly the whole week