DO NOT RENT FROM GREENMOTION ! Rented a mid size SUV from LAX. (Should have been smarter requesting more detail from their confirmation amd read reviews here) On arrival - aggressive sel... See more
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Review summary
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Long wait for shuttle, finally called from airport and told driver was there 15 minutes ago, and he was not. 35 minutes plus, then additional fees, inability to waive their insurance ( first time ever... See more
Company replied
I booked a car online thru Expedia. Due to the high demand, Expedia sent me to Green Motion rental. As soon as I walked inside the rental place there were customers complaining and arguing with the c... See more
Company replied
Company details
Information provided by various external sources
Green Motion Car and Van hire offers its customers - both leisure and business the opportunity to enjoy great value vehicle rental, while helping to reduce the impact of global CO2 emissions associated with road travel.
Contact info
San Diego, United States
- 03338884000
- RESERVATIONS@GREENMOTION.COM
- greenmotionusa.com
1.1
Bad
538 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Miami Greenmotion Bogus, scam
Miami Greenmotion. We did not end up picking up a car... Why? Because I was quoted a low rate, read all the fine print, had copies of my extra collision insurance (since they insist you have it) copies of my personal insurance thru Farmers etc etc. Covered all my bases so they had nothing to up sell. Guess what? They claimed my credit card was declined and that that canceled my reservation. They insisted that I make a new reservation. I called my credit card... A charge for the $2000 deposit had never been presented. So it was all a bogus bait and switch tactic to start with. PS: in the two hours we were there I saw four other renters leave without getting a car because they insisted on $70 per day collision insurance and other bogus stuff. People came in expecting a $100+/- rental and were quoted $295 or more plus a $200 or larger deposit that would be refunded after two weeks!
10 April 2026
Unprompted review
Reply from Green Motion USA
Hi Kris,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Very shady
We rented a car for a 2-day trip in Florida, driving up from Ft Lauderdale to Jensen Beach and back. We're not from the area. We relied on the clerk and asked if we'd need the toll package. He said No, we're fine.
We received our invoice and they charged us 29.00 per .50 toll x7. Seven! We called and spoke to the Customer Service Manager, who would not budge or transfer to a superior. Yes, we signed the contract. But based on false information. Shady. Beware
24 March 2026
Unprompted review
Reply from Green Motion USA
Hi James,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, and we understand how frustrating unexpected toll charges can be, especially when you’re unfamiliar with the local roads and rely on the guidance provided at the counter.
Toll systems in Florida can be confusing for visitors, and declining the toll package means each toll is processed individually through the toll authority, often resulting in higher administrative fees. That said, you should always feel confident that the information you receive from our team is accurate and helpful. If you believe the toll package was misrepresented, we absolutely want to review that with you.
We’d appreciate the opportunity to look into your rental in detail and address your concerns directly. Please reach out to us through our contact form at www.greenmotion.com/contact-us so our team can assist you further.
Kind regards,
Green Motion International Customer Services.
Car Rental Nightmare at Green Motion Fort Lauderdale
I had a reservation with Green Motion, and this was by far the worst rental experience I’ve ever had.
My flight was delayed, and by the time I arrived, they had canceled my reservation without my consent. When I got to their location, I was told there were no cars available and that there was nothing they could do to help. I was essentially left stranded with no transportation.
To make matters worse, the pickup instructions were completely misleading. The email stated there would be clear signage for the shuttle—there wasn’t. After running around trying to figure out where to go, I finally found a number to call for pickup, but it didn’t work. I ended up waiting about 30 minutes for a small shuttle van with no clear direction or communication.
After finally getting to their location, I was turned away with no solution offered. I had to take a shuttle back to the airport and scramble to find another rental, which forced me to book with Hertz at a significantly higher price.
The most frustrating part is that I was not refunded for my original reservation, and I never even received a notification that it had been canceled.
This was a completely unacceptable experience from start to finish. Lack of communication, poor organization, and zero customer support. I would strongly advise others to avoid renting from this company.
29 March 2026
Unprompted review
Reply from Green Motion USA
Hi Shlomo,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you encountered, especially after dealing with a delayed flight and the challenges of navigating an unfamiliar airport.
We understand how frustrating it is to arrive and find that your vehicle is no longer available. For clarity, our delayed‑collection procedure, including the grace period during which we hold a vehicle after the scheduled pickup time, is outlined in our Terms & Conditions at the time of booking. If a customer anticipates arriving later than planned, it is essential that they contact us so we can extend the hold period whenever possible and prevent the reservation from being automatically released.
Regarding the shuttle instructions, we appreciate your feedback. We are continuously working with our locations to ensure that pickup information is accurate and easy to follow, and we regret that this was not your experience.
We would welcome the opportunity to review your reservation in detail, including the refund concern you mentioned. Please reach out to us via our contact form at www.greenmotion.com/contact-us so our team can assist you directly.
Kind regards,
Green Motion International Customer Services.
Rented an economy car at LAX
Rented an economy car at LAX for a week. The car was nice and the price was great but be aware of the upsells. If you are not planning on buying their insurance coverage, plan on providing every detail of your personal coverage, signing some paperwork, and then putting down a large deposit. I heard that they may only accept coverage from certain companies so may want to check and if you can’t provide any then you must buy it. Toll reader is $15/day if you want one. Return was fast and easy.
11 March 2026
Unprompted review
Reply from Green Motion USA
Hi Mark,
Thank you for sharing your experience. We’re glad to hear the car and the base price met your expectations, but we understand how the pick‑up process felt much more complicated than it needed to be. When customers choose to rely on their own insurance rather than the rental company’s coverage, the team is required to verify that the policy includes the specific liability protection needed for the rental. Only certain insurers meet those requirements, and when the coverage can’t be confirmed at the counter, the location must follow the standard procedure, which can include a higher deposit or the option to purchase liability coverage on site. We appreciate that this can feel like an unexpected hurdle, especially after reviewing information online beforehand.
The additional products, such as toll devices, are optional, but we understand that the way these options are presented can influence how the overall experience feels. Your feedback is valuable, and we’ll make sure it’s shared with the team so the points you raised can be reviewed. If you’d like us to look into your booking or clarify any part of the insurance or deposit process, our customer care team will be happy to help. Please contact us using the form at www.greenmotion.com/contact-us.
Kind regards,
Green Motion International Customer Services.
DO NOT RENT FROM GREENMOTION!
DO NOT RENT FROM GREENMOTION !
Rented a mid size SUV from LAX.
(Should have been smarter requesting more detail from their confirmation amd read reviews here)
On arrival - aggressive selling of all types + aggressive contract formulation on all exclusions. Tricking customers by sending them back to wait and asking small side questions before you get to final signature.
Car type was not available - without any comment tried to give us a small Kia.
On complaint got a really rude reaction “waiting is free - you are welcome to wait until an SUV comes in, but don’t know when”. Kept arguing and was “upgraded” to a larger SUV.
Car buck was only 1/3 fuelled.
21 March 2026
Unprompted review
Reply from Green Motion USA
Hi Philippe Schoell,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Run away, don’t walk
Long wait for shuttle, finally called from airport and told driver was there 15 minutes ago, and he was not. 35 minutes plus, then additional fees, inability to waive their insurance ( first time ever been told this despite detail with my policy provided). In general Run , don’t walk away from this entity as it is not worth the inconvenience.
13 March 2026
Unprompted review
Reply from Green Motion USA
Hi,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
My experience with Green Motion at Fort…
My experience with Green Motion at Fort Lauderdale was beyond disappointing.
The wait at the front desk was excessive, and there was no acknowledgment or sense of urgency from the staff. The employees getting the car ready were rude and dismissive. To make matters worse, the signage was poorly placed and gave incorrect directions for returning the vehicle, adding unnecessary frustration to the process. It was clear that customer satisfaction was not a priority as simple questions were met with attitude rather than professionalism.
Overall, this was one of the worst rental experiences I’ve had. Save yourself the hassle and choose another company for your local car rental needs
1 March 2026
Unprompted review
Reply from Green Motion USA
Hi Jerry,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing ics@cs.greenmotion.com
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
They gave us a car with mechanical problem and so expensive
They gave us a car with mechanical problems. Extreme vibration. Supposedly a low price, but when they add other costs, the total price is far too high compared to other companies. I think next time I’ll go with TURO.
18 February 2026
Unprompted review
Reply from Green Motion USA
Hi Luis,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Closed when we arrived!
We had a car reserved, which they had even sent a separate email regarding pick up instructions on the day of. We arrived at the airport at 7:05 and followed another couple to the assigned shuttle pick up spot. There was already a man there yelling about how the shuttle was late and the office was closed for calls. We waited until 7:45 only to find out from another companies shuttle driver that Green Motion closes at 8:00 and would not be sending any other shuttles out. The person at the customer service general number was of no help. Told us we had to come back tomorrow and could not get a refund. So we had to Uber to and from our hotel. Ended up using a different rental service the following day because of terrible reviews and zero helpful customer service. DO NOT USE GREEN MOTION!!
11 February 2026
Unprompted review
Reply from Green Motion USA
Hi Dana,
Thank you for taking the time to review us.
We truly sorry to hear that you were not able to rent from us on this occasion. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
They shouldn’t even get one star they…
They shouldn’t even get one star they are manipulative and deceitful and once they shuttled you off premises they try to make you pay over $250 for insurance stating they don’t take your company or if they do like mine which is State Farm don’t accept the liability limits. Rather then pay them I called my insurance agent raised my liabilities in front of them when I showed them they said they cancelled my reservation and had no more cars . They did this too all twenty people online all who were unaware and felt backed into a corner to pay this was the Fort Lauderdale airport location on 6th
5 February 2026
Unprompted review
Reply from Green Motion USA
Hi Tinamarie,
Thank you for your review.
We are very sorry to hear that you found our auto insurance requirements to be unexpected. Our Terms & Conditions states the following for those wishing to use their own insurance:
+++
Auto Insurance Requirements
Customers intending to self-insure our vehicles are required to produce sufficient proof of auto insurance, to include comprehensive and collision deductibles.
If opting to self-insure, you must carry a full coverage policy, to include both physical damage and liability.
Not all insurance companies are accepted – please contact reservations@greenmotion.com in advance to enquire if your policy / coverage will be accepted.
If opting to utilise credit card CDW, please note liability is not covered by credit cards, and the guest must purchase 3rd party liability coverage from the rental counter.
Insurance verification must be presented in the form of documentation (declaration page of policy), email or via the insurance company’s mobile application only.
If proof of insurance cannot be provided, clients will be able to purchase insurance at the counter.
Customers who intend to use third party insurance will be required to have a minimum of 2,000 USD for the deposit.
+++
If you do not meet these requirements or wish to lower your deposit, you will be offered an excess reduction waiver at the rental desk.
If you wish to discuss this matter further, please feel free to contact us by emailing us at ics@cs.greenmotion.com
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
Green Motion Sucks!
I haven't seen a cart rental company try to rip you off so blatantly in my life. There are well over 100 different companies to get car insurance from. On the counter they had about 4 car insurance companies listed that they accept, and if yours isn't one of those they wanted me to pay over $300 to insure the car (using their company). We have AAA. I think they are reputable. Our insurance levels are high. Then when I said forget it. They suggested the guy who has an office in their building with some company you, me and nobody ever heard of who would take my insurance. There's a real scam there.
This is the Miami office. They said to read the fine print from Priceline regarding their rules. Nothing mentions their ridiculously short list of acceptable insurance companies.
If you don't look into Reddit (who mentions Miami specifically in the comments) and other sources after reading this good luck! You deserve the screwing coming your way.
Go to a company you heard of before. You're not saving anything here.
1 February 2026
Unprompted review
Reply from Green Motion USA
Hi Brian,
Thank you for your review.
We are very sorry to hear that you found our auto insurance requirements to be unexpected. Our Terms & Conditions states the following for those wishing to use their own insurance:
+++
Auto Insurance Requirements
Customers intending to self-insure our vehicles are required to produce sufficient proof of auto insurance, to include comprehensive and collision deductibles.
If opting to self-insure, you must carry a full coverage policy, to include both physical damage and liability.
Not all insurance companies are accepted – please contact reservations@greenmotion.com in advance to enquire if your policy / coverage will be accepted.
If opting to utilise credit card CDW, please note liability is not covered by credit cards, and the guest must purchase 3rd party liability coverage from the rental counter.
Insurance verification must be presented in the form of documentation (declaration page of policy), email or via the insurance company’s mobile application only.
If proof of insurance cannot be provided, clients will be able to purchase insurance at the counter.
Customers who intend to use third party insurance will be required to have a minimum of 2,000 USD for the deposit.
+++
If you do not meet these requirements or wish to lower your deposit, you will be offered an excess reduction waiver at the rental desk.
If you wish to discuss this matter further, please feel free to contact us by emailing us at ics@cs.greenmotion.com
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
Rented a car at the Tampa airport from…
Rented a car at the Tampa airport from Green Motion on Fri, 1/16/26 around 6 pm. 2 days later I was pulled over in Madeira Beach due to expired license tabs (the tabs on the car were 7 months expired). The officer said I should call Green Motion and get the expired tabs taken care of immediately, or I could be subject to a $500 fine. Not a great way to start a vacation. I called the Green motion Rental office first thing the following morning (1/26) and made them aware of the problem. The employee first told me that someone probably peeled the tab sticker off the license plate, and said it happens often. Then she said I could bring the car back and they'd give me another rental, or they could e-mail me the tab registration so I could prove that the registration was current (not ideal, since I didn't want to get pulled over again, but was a better option than spend 2 hrs in traffic to drive back). I finally told her she could e-mail me the registration. By the next morning (1/27), I still hadn't received the e-mail, so I called them again and asked the Manager's name. She said the Manager's name was Maria, and told me she'd have Maria call me back. By the next day. I still hadn't received a call back, so I called back again and told the employee (sounded like the same one) I was still waiting to hear from Maria, and she again said she'd have Maria call me back. 2 days later I STILL hadn't heard back, so I brought the car back, since we were flying home that day (at least I didn't get pulled over again). I asked for the franchise owner's name (Francisco Cuadrado?) and said I would be calling him when I got home (I haven't yet, but this will be my next step). Needless to say, this is the worst rental car experience I've had to date (I'm 68 years old), and it put a damper on what was an otherwise enjoyable vacation. I'll wait for your response.
Thanks you for listening.
16 January 2026
Unprompted review
Reply from Green Motion USA
Hi John,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Damage claims
They claimed damage on tires 2 weeks after car was returned with no damage. Tried to charge my card for 4 tires.
28 July 2025
Unprompted review
Reply from Green Motion USA
Hi Jon,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Hidden fees
This company is the absolute worst company to rent a car from. They use the old bait and switch. They tell you one price to get you there and then when you get there they charge an extreme amount to cover their insurance. I paid for insurance and the rental for 125 I get there and I "need" their insurance bc my instance although accepted by them does not cover the required 300,000 liability. My insurance has been accepted by Hertz, Enterprise and so forth with that same amount. Avoid this company and if you didn't the BBB has an open claim against them join in.
14 January 2026
Unprompted review
Reply from Green Motion USA
Hi Stephanie,
Thank you for your review.
We are very sorry to hear that you found our auto insurance requirements to be unexpected. Our Terms & Conditions states the following for those wishing to use their own insurance:
+++
Auto Insurance Requirements
Customers intending to self-insure our vehicles are required to produce sufficient proof of auto insurance, to include comprehensive and collision deductibles.
If opting to self-insure, you must carry a full coverage policy, to include both physical damage and liability.
Not all insurance companies are accepted – please contact reservations@greenmotion.com in advance to enquire if your policy / coverage will be accepted.
If opting to utilise credit card CDW, please note liability is not covered by credit cards, and the guest must purchase 3rd party liability coverage from the rental counter.
Insurance verification must be presented in the form of documentation (declaration page of policy), email or via the insurance company’s mobile application only.
If proof of insurance cannot be provided, clients will be able to purchase insurance at the counter.
Customers who intend to use third party insurance will be required to have a minimum of 2,000 USD for the deposit.
+++
If you do not meet these requirements or wish to lower your deposit, you will be offered an excess reduction waiver at the rental desk.
If you wish to discuss this matter further, please feel free to contact us by emailing us at ics@cs.greenmotion.com
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
Green Motion at Miami Airport - Intentionally Deceptive
I rented from Green Motion at Miami Airport (MIA) on December 29, 2025, and experienced what I can only describe as a deceptive sales tactic designed to force customers into purchasing unnecessary insurance.
Despite booking in advance, I was never informed that a $300,000 liability coverage limit would be required until I arrived at the rental counter. The automated pre-arrival email I received one day prior contained no mention of this specific requirement. This appears to be an intentional omission to catch customers off-guard when they're already committed to the rental.
When confronted with this requirement at the counter, I immediately updated my personal insurance policy to meet the $300,000 limit through my provider (Allstate) before completing the transaction. I provided valid documentation proving the coverage was active, yet the agent still charged me for their insurance.
After multiple email exchanges with their customer service representative, Green Motion has refused to refund the insurance charge, claiming the coverage wasn't valid "at the time of rental" - despite my documentation proving otherwise. They've been unresponsive to reasonable requests and dismissive of evidence.
This feels like a bait-and-switch scheme: withhold critical information until customers are at the counter with limited options, then force them to pay for unnecessary coverage or lose their reservation.
I've had to dispute this charge with my credit card company and am filing complaints with the Better Business Bureau. I strongly recommend avoiding Green Motion and choosing a more transparent, customer-friendly rental company.
29 December 2025
Unprompted review
Reply from Green Motion USA
Hi Patrick,
Thank you for your review.
We are very sorry to hear that you found our auto insurance requirements to be unexpected. Our Terms & Conditions states the following for those wishing to use their own insurance:
+++
Auto Insurance Requirements
Customers intending to self-insure our vehicles are required to produce sufficient proof of auto insurance, to include comprehensive and collision deductibles.
If opting to self-insure, you must carry a full coverage policy, to include both physical damage and liability.
Not all insurance companies are accepted – please contact reservations@greenmotion.com in advance to enquire if your policy / coverage will be accepted.
If opting to utilise credit card CDW, please note liability is not covered by credit cards, and the guest must purchase 3rd party liability coverage from the rental counter.
Insurance verification must be presented in the form of documentation (declaration page of policy), email or via the insurance company’s mobile application only.
If proof of insurance cannot be provided, clients will be able to purchase insurance at the counter.
Customers who intend to use third party insurance will be required to have a minimum of 2,000 USD for the deposit.
+++
If you do not meet these requirements or wish to lower your deposit, you will be offered an excess reduction waiver at the rental desk.
If you wish to discuss this matter further, please feel free to contact us by emailing us at ics@cs.greenmotion.com
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
They operate like a scam—quoting very…
They operate like a scam—quoting very low prices and then forcing customers to purchase their insurance, even when the renter already has valid coverage. Although my insurance covered the required amount, it wasn’t on their approved list, so they insisted I buy their insurance at an exorbitant price. Even their cars are old. Please avoid this company and choose a reputable provider instead, even if the rental cost is higher.
[Updated after response from owner] I understand you are trying to reply to do damage control.
I had a reputed coverage and proof while checking the car out. But your agent was not interested to reviewing it.
There were other customers with similar frustration at the counter (so this is not a new issue). Moreover, 2000$ hold is something I never heard of. Not every customer will have a a limit for you to hold 2000$.
Yes, they do take advantage, people please be aware before you make a booking here.
26 December 2025
Unprompted review
Reply from Green Motion USA
Hi Deepak,
Thank you for your review.
We are very sorry to hear that you found our auto insurance requirements to be unexpected. Our Terms & Conditions states the following for those wishing to use their own insurance:
+++
Auto Insurance Requirements
Customers intending to self-insure our vehicles are required to produce sufficient proof of auto insurance, to include comprehensive and collision deductibles.
If opting to self-insure, you must carry a full coverage policy, to include both physical damage and liability.
Not all insurance companies are accepted – please contact reservations@greenmotion.com in advance to enquire if your policy / coverage will be accepted.
If opting to utilise credit card CDW, please note liability is not covered by credit cards, and the guest must purchase 3rd party liability coverage from the rental counter.
Insurance verification must be presented in the form of documentation (declaration page of policy), email or via the insurance company’s mobile application only.
If proof of insurance cannot be provided, clients will be able to purchase insurance at the counter.
Customers who intend to use third party insurance will be required to have a minimum of 2,000 USD for the deposit.
+++
If you do not meet these requirements or wish to lower your deposit, you will be offered an excess reduction waiver at the rental desk.
If you wish to discuss this matter further, please feel free to contact us by emailing us at ics@cs.greenmotion.com
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
Avoid at all costs
Was charged triple what i had already paid for..
They spouted nonsense about terms etc
My opinion
Avoid this company, another family walked out from there....
Theyve taken a $500 Dollar fee which no doubt i will have to fight to get back
Avoid avoid avoid
15 January 2026
Unprompted review
Reply from Green Motion USA
Hi Gerard,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Agent deceived me saying I needed more…
Agent deceived me saying I needed more insurance and she would not take no for an answer. I initialed and now my credit card or the Florida BBB won’t do crap about it. They also tried to say we scratched a hubcap. Very dishonest and deceitful. Let’s put them out of business to save headaches for anyone else.
28 October 2025
Unprompted review
Reply from Green Motion USA
Hi Lori,
Thank you for your review.
We are very sorry to hear that you found our auto insurance requirements to be unexpected. Our Terms & Conditions states the following for those wishing to use their own insurance:
+++
Auto Insurance Requirements
Customers intending to self-insure our vehicles are required to produce sufficient proof of auto insurance, to include comprehensive and collision deductibles.
If opting to self-insure, you must carry a full coverage policy, to include both physical damage and liability.
Not all insurance companies are accepted – please contact reservations@greenmotion.com in advance to enquire if your policy / coverage will be accepted.
If opting to utilise credit card CDW, please note liability is not covered by credit cards, and the guest must purchase 3rd party liability coverage from the rental counter.
Insurance verification must be presented in the form of documentation (declaration page of policy), email or via the insurance company’s mobile application only.
If proof of insurance cannot be provided, clients will be able to purchase insurance at the counter.
Customers who intend to use third party insurance will be required to have a minimum of 2,000 USD for the deposit.
+++
If you do not meet these requirements or wish to lower your deposit, you will be offered an excess reduction waiver at the rental desk.
If you wish to discuss this matter further, please feel free to contact us by emailing us at ics@cs.greenmotion.com
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
The worst car rental experience
The worst car rental experience — borderline scam.
If you live in the USA or Canada, be extremely careful booking with this company (especially through third-party sites). They do NOT clearly disclose that you cannot decline their insurance, unless you are arriving from another country. This is NOT mentioned during booking and only revealed at the counter, forcing you to pay hundreds more.
This location was the Fort Lauderdale branch, and the problems didn’t stop there:
The car was not washed, and I had to wait even longer.
The car smelled bad.
The bumper was glued on, which is unacceptable.
I had to record multiple videos before leaving because I didn’t trust they wouldn’t try to blame me for existing damage upon return.
Overall, this company uses misleading practices and pressures customers into unnecessary insurance. Save yourself the stress and money—rent from a major, reputable car rental company where you can decline insurance if you already have coverage.
I would never rent here again.
19 December 2025
Unprompted review
Reply from Green Motion USA
Hi David,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I booked a car online thru Expedia
I booked a car online thru Expedia. Due to the high demand, Expedia sent me to Green Motion rental. As soon as I walked inside the rental place there were customers complaining and arguing with the clerck at the desk. They wanted me to pay 2,000 dollars security deposit even if my insurance was from their approved list of car insurance. The clerck was rude and did not speak good english. I decided to cancel the rental due to the insurance scam just to find out that Expedia will not reimburse my money!!!
STAY AWAY FROM THIS CLOWNS!!!
28 December 2025
Unprompted review
Reply from Green Motion USA
Hi Jeremy,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing ics@cs.greenmotion.com
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
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