Banner for Green Pantry - Holistic Health Food for Pets

Green Pantry - Holistic Health Food for Pets Reviews 

1,506
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural quality of the pet food, noting that it greatly improves their animals' digestion, skin health, and coat shine while remaining gentle on small teeth. People also appreciate the prompt delivery service, convenient subscription options, and find the website very easy to navigate when placing orders. However, some people mentioned experiencing frustrating delays with their deliveries, waiting longer than expected for their parcels to arrive. A few reviewers also noted challenges when trying to get timely assistance or updates regarding missing items and incorrect orders.

What people talk about most

Product

Clients share positive opinions on product, highlighting excellent quality and natural ingredients that dogs... See more

Delivery service

Consumers find delivery service to be consistently prompt, reliable, and exceptionally fast as orders arrive... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the reliable... See more

Service

Customers had great satisfaction with the service, consistently praising the speedy delivery and helpful... See more

Order

Users describe positive interactions with order processes, highlighting fast next-day deliveries, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous company who always provide high quality food at affordable prices especially through subscriptions. My dog loves the food and where she was constantly itchy and scratching herself when she wa... See more

Company replied

Rated 5 out of 5 stars

When asked for help and advice with picky feeder they came straight back with help and samples so now I can order money saving sizes without fear of being left with a wasted bag of food my choosey pup... See more

Rated 5 out of 5 stars

My dog has been on Green Pantry for about 8 years now, and touch wood, she is as fit as a fiddle! She has a sensitive tum, and used to be on the Trout kibble, but now she’s reached middle age and is s... See more

Rated 5 out of 5 stars

I’ve been using this product for my diabetic dog for over two years. It took some time and research to find suitable food that had quality ingredients, was low in fat and contained good carbohydrates.... See more



Company details

  1. #84 of 260 best companies in Pet shop
  2. #32 of 97 best companies in Animal feed shop
  3. #5 of 30 best companies in Natural Foods Shop
  4. #41 of 162 best companies in Pet Care Store

About Green Pantry - Holistic Health Food for Pets

Written by the company

Green Pantry Trusted Natrual Nutrition
Trusted Natural Dog Food
Trusted Natural Cat Food
Trusted Natural Treats

Green Pantry, Trusted Natural Nutrition; Our Story:

In 2008, the unique dog food brand Green Pantry was launched. It sets itself apart from other complete dog foods by elevating the concept and benefits of natural nutrition for dogs to a whole new level. This accomplishment was mainly due to Keith Allison's expertise, who extensively researched the advantages of natural and herbal ingredients for dogs. Keith also identified that the premium quality of all components used was paramount to ensure the highest possible levels of natural nutrition retention. Along with the Green Pantry team, they carefully addressed factors affecting a dog's overall well-being, such as harmful chemicals and subpar ingredients commonly found in dog food and products. Their dedication resulted in a natural dog food offering notable health benefits, visibly enhancing the well-being of dogs that consume it. Our Mission Our mission is to, day by day, share in the joy of helping your pet lead their best life through the benefits of high-quality and trusted natural nutrition. Green Pantry is committed to providing pets with a healthy and natural alternative to traditional pet food products. Our focus is on deriving the best quality nutrition from nature's pantry, which is why we always use natural ingredients wherever possible. By sourcing only the highest-quality natural ingredients, we can ensure that pets receive the goodness they need to live happy and healthy lives.

Our Vision

To become the UK's most trusted independent partner for pet nutrition, trusted by pet parents and pets alike.

Our Sustainability Promise

Sustainable pet food is, quite rightly, a real buzzword currently. Nearly all brands of dog food and pet food in the UK will claim to be sustainable. And yet, many are still made outside of the UK, and even more continue to use plastic packaging. As part of our integrity value, we believe being as kind as possible to the environment is not open to debate.

• Locally Made

Food miles generate nearly 20% of all CO2 emissions that come from food (European Commission 2023). Sadly, Pet food is a significant player in this. It may surprise you, but many of our 'British' pet food suppliers have their products made overseas, mainly in mainland Europe but sometimes even further afield. At Green Pantry, we are committed to keeping our food miles as low as possible, which is why all of our products are produced at home in the UK

• Paper Packaging

We think this one's a bit of a no-brainer. All our products come in paper-based and 100% fully recyclable packaging.

• Sourced with Care

Not only does carefully selecting the highest quality ingredients allow us to provide top-notch nutrition, but it also allows us to work with top-quality suppliers who care about sustainability and animal welfare. For example, every time you think your perfect (or maybe not so perfect 😊 ) dog deserves a little reward with one of Green Pantry's natural treats, you can go ahead safe in the knowledge the meat comes from a red tractor-approved farm and the fish is from an MSC-accredited source. So go on, take the Green Road with Green Pantry. Not only are you giving your best four-legged friend the best life, but you are also taking care of the planet. Green Pantry

Trusted Natural Nutrition. - Our Values

Written by the company

• Honesty and Integrity
It is at the heart of our work. For many people, their trusted pet is one of the most essential parts of their lives. When you entrust their nutrition to Green Pantry, we will respond with open honesty and integrity.
•Our customers
Be it two-legged or 4, will always come first. That’s why customer excellence is our number 1 priority.
• Continuous Hard Work and Self-improvement.
We understand that quality never stands still. That’s why we will never stop working to try and improve our products and services at Green Pantry. After all, our beloved pets should only ever expect the best.

Contact info

Promotion box for Green Pantry - Holistic Health Food for Pets

Trusted Natural Pet Nutrition - Est 2008

Our vision, UK's most trusted independent partner for Pet Nutrition.

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,506)

354 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 3 cats love your dry cat biscuits

My 3 cats love your dry cat biscuits, eating a bowl and a half daily.
The order arrived promptly, well packaged and ready for immediate consumption, I can’t fault your customer service, thank you.

29 August 2026
Rated 5 out of 5 stars

Excellent Customer Service

I’ve been using this product for my diabetic dog for over two years. It took some time and research to find suitable food that had quality ingredients, was low in fat and contained good carbohydrates. My recent order needed customer service input and the service was first class, with the product delivered promptly the following day. Excellent and such a relief to have such good communication and response times. Thank you so much

20 August 2026
Rated 5 out of 5 stars

Excellent

We are always happy with products from Green Pantry and delivery is always quick.
Communication with Green Pantry is very good.

11 August 2026
Rated 5 out of 5 stars

Perfect

Perfect. My boy enjoys his trout and salmon 😋 . There customer service is brilliant and I highly recommend their food.

19 August 2026
Rated 5 out of 5 stars

Always great service

Always great service. Easy to navigate website. Great quality dog food. Ordered and posted same day with next day delivery as standard postal price. Great delivery communication, delivery options and times which I find so convenient. Thankyou.

19 August 2026
Rated 5 out of 5 stars

My dog has been on Green Pantry for…

My dog has been on Green Pantry for about 8 years now, and touch wood, she is as fit as a fiddle! She has a sensitive tum, and used to be on the Trout kibble, but now she’s reached middle age and is susceptible to a widening girth, I have put her onto the White fish kibble, which she loves equally. I normally buy large bags from a pet shop, as I like to support local independent retailers, but this time I decided to buy two of the large bags, so ordered them directly from Green Pantry. It was very easy, and the delivery was not only free, but also very fast.

18 August 2026
Rated 5 out of 5 stars

Excellent

My puppy loves this food and her coat is super shiny.
Whenever I place an order delivery is very quick, would definitely recommend

10 August 2026
Rated 3 out of 5 stars

Sadly

Sadly, because I love the food I choose for my dog, I can only give this score because my order wasn’t correct. I hope the confusion can be sorted out for next month.
Thank you &🤞

16 August 2026
Rated 5 out of 5 stars

Excellent all round

Always offer fantastic and knowledgeable advice over the phone regarding dog food options. Super accommodating and helpful. Our dog loves the food too!

11 August 2026
Rated 5 out of 5 stars

Great product, great company

I have used this company for around 2 years and can highly recommend them. They deliver on time and if you have any queries you can call them and speak to someone (not a bot) who usually is able to resolve any issues. My 2 cocker spaniels love this food and I am happy to be feeding them with a good quality dog food.

5 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look