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Green Pantry - Holistic Health Food for Pets Reviews 

1,506
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural quality of the pet food, noting that it greatly improves their animals' digestion, skin health, and coat shine while remaining gentle on small teeth. People also appreciate the prompt delivery service, convenient subscription options, and find the website very easy to navigate when placing orders. However, some people mentioned experiencing frustrating delays with their deliveries, waiting longer than expected for their parcels to arrive. A few reviewers also noted challenges when trying to get timely assistance or updates regarding missing items and incorrect orders.

What people talk about most

Product

Clients share positive opinions on product, highlighting excellent quality and natural ingredients that dogs... See more

Delivery service

Consumers find delivery service to be consistently prompt, reliable, and exceptionally fast as orders arrive... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the reliable... See more

Service

Customers had great satisfaction with the service, consistently praising the speedy delivery and helpful... See more

Order

Users describe positive interactions with order processes, highlighting fast next-day deliveries, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous company who always provide high quality food at affordable prices especially through subscriptions. My dog loves the food and where she was constantly itchy and scratching herself when she wa... See more

Company replied

Rated 5 out of 5 stars

When asked for help and advice with picky feeder they came straight back with help and samples so now I can order money saving sizes without fear of being left with a wasted bag of food my choosey pup... See more

Rated 5 out of 5 stars

My dog has been on Green Pantry for about 8 years now, and touch wood, she is as fit as a fiddle! She has a sensitive tum, and used to be on the Trout kibble, but now she’s reached middle age and is s... See more

Rated 5 out of 5 stars

I’ve been using this product for my diabetic dog for over two years. It took some time and research to find suitable food that had quality ingredients, was low in fat and contained good carbohydrates.... See more



Company details

  1. #86 of 262 best companies in Pet shop
  2. #32 of 97 best companies in Animal feed shop
  3. #5 of 30 best companies in Natural Foods Shop
  4. #42 of 162 best companies in Pet Care Store

About Green Pantry - Holistic Health Food for Pets

Written by the company

Green Pantry Trusted Natrual Nutrition
Trusted Natural Dog Food
Trusted Natural Cat Food
Trusted Natural Treats

Green Pantry, Trusted Natural Nutrition; Our Story:

In 2008, the unique dog food brand Green Pantry was launched. It sets itself apart from other complete dog foods by elevating the concept and benefits of natural nutrition for dogs to a whole new level. This accomplishment was mainly due to Keith Allison's expertise, who extensively researched the advantages of natural and herbal ingredients for dogs. Keith also identified that the premium quality of all components used was paramount to ensure the highest possible levels of natural nutrition retention. Along with the Green Pantry team, they carefully addressed factors affecting a dog's overall well-being, such as harmful chemicals and subpar ingredients commonly found in dog food and products. Their dedication resulted in a natural dog food offering notable health benefits, visibly enhancing the well-being of dogs that consume it. Our Mission Our mission is to, day by day, share in the joy of helping your pet lead their best life through the benefits of high-quality and trusted natural nutrition. Green Pantry is committed to providing pets with a healthy and natural alternative to traditional pet food products. Our focus is on deriving the best quality nutrition from nature's pantry, which is why we always use natural ingredients wherever possible. By sourcing only the highest-quality natural ingredients, we can ensure that pets receive the goodness they need to live happy and healthy lives.

Our Vision

To become the UK's most trusted independent partner for pet nutrition, trusted by pet parents and pets alike.

Our Sustainability Promise

Sustainable pet food is, quite rightly, a real buzzword currently. Nearly all brands of dog food and pet food in the UK will claim to be sustainable. And yet, many are still made outside of the UK, and even more continue to use plastic packaging. As part of our integrity value, we believe being as kind as possible to the environment is not open to debate.

• Locally Made

Food miles generate nearly 20% of all CO2 emissions that come from food (European Commission 2023). Sadly, Pet food is a significant player in this. It may surprise you, but many of our 'British' pet food suppliers have their products made overseas, mainly in mainland Europe but sometimes even further afield. At Green Pantry, we are committed to keeping our food miles as low as possible, which is why all of our products are produced at home in the UK

• Paper Packaging

We think this one's a bit of a no-brainer. All our products come in paper-based and 100% fully recyclable packaging.

• Sourced with Care

Not only does carefully selecting the highest quality ingredients allow us to provide top-notch nutrition, but it also allows us to work with top-quality suppliers who care about sustainability and animal welfare. For example, every time you think your perfect (or maybe not so perfect 😊 ) dog deserves a little reward with one of Green Pantry's natural treats, you can go ahead safe in the knowledge the meat comes from a red tractor-approved farm and the fish is from an MSC-accredited source. So go on, take the Green Road with Green Pantry. Not only are you giving your best four-legged friend the best life, but you are also taking care of the planet. Green Pantry

Trusted Natural Nutrition. - Our Values

Written by the company

• Honesty and Integrity
It is at the heart of our work. For many people, their trusted pet is one of the most essential parts of their lives. When you entrust their nutrition to Green Pantry, we will respond with open honesty and integrity.
•Our customers
Be it two-legged or 4, will always come first. That’s why customer excellence is our number 1 priority.
• Continuous Hard Work and Self-improvement.
We understand that quality never stands still. That’s why we will never stop working to try and improve our products and services at Green Pantry. After all, our beloved pets should only ever expect the best.

Contact info

Promotion box for Green Pantry - Holistic Health Food for Pets

Trusted Natural Pet Nutrition - Est 2008

Our vision, UK's most trusted independent partner for Pet Nutrition.

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(1,506)

354 reviews in the last 12 months

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Rated 5 out of 5 stars

As usual we have to give it 5 stars…

As usual we have to give it 5 stars service and delivery first class all round

17 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Good as always :)

16 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, polite staff and my dog loves the food. What more could you ask for really!?
Just purchased the wet food , looking forward to how Marley gets on with it

8 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Hope the fresh food was well received. Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Fabulous company quality food

Fabulous company who always provide high quality food at affordable prices especially through subscriptions. My dog loves the food and where she was constantly itchy and scratching herself when she was ate Royal Canin, this completely went away with their skin and coat food. She’s healthy and the vet reckons she’s a good weight. The portions sizes seem small, but it works for her.

14 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Fantastic news, Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars
Green Pantry - Holistic Health Food for Pets logo

Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Always good food and quick deliveries

Always good food and quick deliveries.
Well done.

11 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Because my dog ate some of it

Because my dog ate some of it , I’m trying again to see if she will still eat it.

11 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Food delivered to your home

On subscription, notified when order due, payment being taken, delivered when said it would be and so much cheaper doing it this way than buying from local pet shop, plus no carrying to car!

1 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 1 out of 5 stars

I haven’t received my order and it’s…

I haven’t received my order and it’s Friday. You said my order was complete on the 7th it’s now the 12th I’ve already had to buy extra dog food and I have to buy some more now

7 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, we apologise for any delay. We would like to thank you for being such a loyal customer it truly means a lot to us.

Rated 5 out of 5 stars

Happy with product

Happy with product. Puppy likes them. I've trialled all of the puppy ones except chicken and had a positive outcome. Feeding along raw diet.

31 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Quick delivery.

Quick delivery.
Great holistic dog food

4 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Really fast delivery service and these…

Really fast delivery service and these products are all natural which is great because I have a very fussy Shih Tzu who also has a lot of allergies. With this food and treats his stomach and his digestion is a lot better.

5 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Great News and thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Prompt service,well packaged..good…

Prompt service,well packaged..good quality ingredients..will order again

4 June 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 4 out of 5 stars

4 stars for a very very happy dog and…

4 stars for a very very happy dog and for treats from an eco factory, big fan on the reduced waste and fossil fuels.
Marked down 1 star for the price, it's insanely expensive, despite being a really good product it's just not very accessible for people. It does feel overpriced for what it is, despite the high quality. I will buy again, but more for occassional treats than to rely on the brand for a main food source. Wish it were cheaper or more available with bulk prices! Shame.

31 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review and your honest feedback, it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

DAVE

GREAT PRODUCT AND THE ONLY ONE OUT OF ALL THE BRANDS WEVE USED THE DOG ACTUALLY EATS LOL

30 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Excellent product that has improved my…

Excellent product that has improved my elderly dogs mobility

19 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Customer service is the best

Customer service is the best. Always get a quick reply to any questions & delivery is always really quick.

28 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Our Frenchie live this brand of dog…

Our Frenchie live this brand of dog biscuits. Great value for money and website easy to navigate. Anytime I have need to call them they are extremely polite and answered my queries quickly

21 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Fantastic product and faultless…

Fantastic product and faultless service! Website is easy to navigate highly reccomend

20 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 4 out of 5 stars

Easy subscription renewal.

Easy subscription renewal.

14 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

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