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Green Pantry - Holistic Health Food for Pets Reviews 

1,507
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural quality of the pet food, noting that it greatly improves their animals' digestion, skin health, and coat shine while remaining gentle on small teeth. People also appreciate the prompt delivery service, convenient subscription options, and find the website very easy to navigate when placing orders. However, some people mentioned experiencing frustrating delays with their deliveries, waiting longer than expected for their parcels to arrive. A few reviewers also noted challenges when trying to get timely assistance or updates regarding missing items and incorrect orders.

What people talk about most

Product

Clients share positive opinions on product, highlighting excellent quality and natural ingredients that dogs... See more

Delivery service

Consumers find delivery service to be consistently prompt, reliable, and exceptionally fast as orders arrive... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the reliable... See more

Service

Customers had great satisfaction with the service, consistently praising the speedy delivery and helpful... See more

Order

Users describe positive interactions with order processes, highlighting fast next-day deliveries, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous company who always provide high quality food at affordable prices especially through subscriptions. My dog loves the food and where she was constantly itchy and scratching herself when she wa... See more

Company replied

Rated 5 out of 5 stars

When asked for help and advice with picky feeder they came straight back with help and samples so now I can order money saving sizes without fear of being left with a wasted bag of food my choosey pup... See more

Rated 5 out of 5 stars

My dog has been on Green Pantry for about 8 years now, and touch wood, she is as fit as a fiddle! She has a sensitive tum, and used to be on the Trout kibble, but now she’s reached middle age and is s... See more

Rated 5 out of 5 stars

I’ve been using this product for my diabetic dog for over two years. It took some time and research to find suitable food that had quality ingredients, was low in fat and contained good carbohydrates.... See more



Company details

  1. #86 of 262 best companies in Pet shop
  2. #32 of 97 best companies in Animal feed shop
  3. #5 of 30 best companies in Natural Foods Shop
  4. #42 of 162 best companies in Pet Care Store

About Green Pantry - Holistic Health Food for Pets

Written by the company

Green Pantry Trusted Natrual Nutrition
Trusted Natural Dog Food
Trusted Natural Cat Food
Trusted Natural Treats

Green Pantry, Trusted Natural Nutrition; Our Story:

In 2008, the unique dog food brand Green Pantry was launched. It sets itself apart from other complete dog foods by elevating the concept and benefits of natural nutrition for dogs to a whole new level. This accomplishment was mainly due to Keith Allison's expertise, who extensively researched the advantages of natural and herbal ingredients for dogs. Keith also identified that the premium quality of all components used was paramount to ensure the highest possible levels of natural nutrition retention. Along with the Green Pantry team, they carefully addressed factors affecting a dog's overall well-being, such as harmful chemicals and subpar ingredients commonly found in dog food and products. Their dedication resulted in a natural dog food offering notable health benefits, visibly enhancing the well-being of dogs that consume it. Our Mission Our mission is to, day by day, share in the joy of helping your pet lead their best life through the benefits of high-quality and trusted natural nutrition. Green Pantry is committed to providing pets with a healthy and natural alternative to traditional pet food products. Our focus is on deriving the best quality nutrition from nature's pantry, which is why we always use natural ingredients wherever possible. By sourcing only the highest-quality natural ingredients, we can ensure that pets receive the goodness they need to live happy and healthy lives.

Our Vision

To become the UK's most trusted independent partner for pet nutrition, trusted by pet parents and pets alike.

Our Sustainability Promise

Sustainable pet food is, quite rightly, a real buzzword currently. Nearly all brands of dog food and pet food in the UK will claim to be sustainable. And yet, many are still made outside of the UK, and even more continue to use plastic packaging. As part of our integrity value, we believe being as kind as possible to the environment is not open to debate.

• Locally Made

Food miles generate nearly 20% of all CO2 emissions that come from food (European Commission 2023). Sadly, Pet food is a significant player in this. It may surprise you, but many of our 'British' pet food suppliers have their products made overseas, mainly in mainland Europe but sometimes even further afield. At Green Pantry, we are committed to keeping our food miles as low as possible, which is why all of our products are produced at home in the UK

• Paper Packaging

We think this one's a bit of a no-brainer. All our products come in paper-based and 100% fully recyclable packaging.

• Sourced with Care

Not only does carefully selecting the highest quality ingredients allow us to provide top-notch nutrition, but it also allows us to work with top-quality suppliers who care about sustainability and animal welfare. For example, every time you think your perfect (or maybe not so perfect 😊 ) dog deserves a little reward with one of Green Pantry's natural treats, you can go ahead safe in the knowledge the meat comes from a red tractor-approved farm and the fish is from an MSC-accredited source. So go on, take the Green Road with Green Pantry. Not only are you giving your best four-legged friend the best life, but you are also taking care of the planet. Green Pantry

Trusted Natural Nutrition. - Our Values

Written by the company

• Honesty and Integrity
It is at the heart of our work. For many people, their trusted pet is one of the most essential parts of their lives. When you entrust their nutrition to Green Pantry, we will respond with open honesty and integrity.
•Our customers
Be it two-legged or 4, will always come first. That’s why customer excellence is our number 1 priority.
• Continuous Hard Work and Self-improvement.
We understand that quality never stands still. That’s why we will never stop working to try and improve our products and services at Green Pantry. After all, our beloved pets should only ever expect the best.

Contact info

Promotion box for Green Pantry - Holistic Health Food for Pets

Trusted Natural Pet Nutrition - Est 2008

Our vision, UK's most trusted independent partner for Pet Nutrition.

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(1,507)

355 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery and good price

Fast delivery and good price, unfortunatly my dog would not eat her food with it in so waste of money for me.

25 February 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

All good

All good, good price speedy delivery

25 February 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

The dogs tell me when it’s dinner time…

The dogs tell me when it’s dinner time they soon get it down them I wish they did the trout one for small dogs as my dogs have allergies from chicken

25 February 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Calming powder

Thought I would give this a try for my Jack Russell,who is struggling a bit with separation anxiety.
Item came very quick.

17 February 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

It’s the best

It’s the best! Our dog has had Green Pantry for over 10 years. He is nearly 12 and his coat and teeth are in great condition. Green Pantry are so friendly and helpful. When you call you don’t get AI or a call centre. You get a very friendly member of the team eager to help. Look no further for your fur baby’s food!

12 February 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 4 out of 5 stars
Green Pantry - Holistic Health Food for Pets logo

Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer , so sorry to hear the package was slighty damaged. Please accerpt our apologies. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Excellent 5 * service as always.

Excellent 5 * service as always.
Thank you Green Pantry

30 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

A Happy Customer

Excellent customer service as always.
Very quick delivery after placing my order.
Great communication.

21 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Amazing product great order tracking…

Amazing product great order tracking all together a great company … will keep going back !! Amazing

31 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Very helpful advice on the phone

Very helpful advice on the phone. Superb delivery service. Overall great customer service service.
Our whippet loves the food

31 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Great service

Great service , just changed to green pantry and my dogs seem to be thriving on it . Highly recommend.

30 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, easy to update delivery schedule on website

30 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

100% recommend

100% recommend. From ordering to the quality of the product

24 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

My dogs new favourite food

My dogs new favourite food. Great service from ordering to delivery

28 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Always offer great products with a…

Always offer great products with a delivery service second to none

28 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Fantastic food for our Labrador puppy

Fantastic food for our Labrador puppy. He was on a commercial food before we discovered Green Pantry, and he was itchy and had dandruff. Now he looks and acts like the beautiful boy he is. Perfect skin and full of energy. Great service from Green Pantry as well. So glad they exist - please keep delivering according to your values.

27 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Amzing News, Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Both my Labrador look amazing on this…

Both my Labrador look amazing on this food, Doris had lots of issues with other food but this suit her fine,
Always arrived on time and packing is paper, good quality at a reasonable price.

26 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Lovely to hear of the positive results for Doris. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Great food

After trying so many foods for my dogs
allergies and this has been the best by far. Leo loves the food and treats and hasnt been to the vets with itchy ears for months. I speak to a friendly helpful team if I need to.... what more can you ask for!

Would be great to have more products such as longer lasting chews as I would buy from you :-)

28 January 2026
Unprompted review
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Great to hear Leo loves his food and treats and the positive effect,Please keep in touch and let us know if we can help in any way. Noted.

Rated 5 out of 5 stars

Great product smells lovely and my two…

Great product smells lovely and my two Working Cocker dogs love it. Really pleased that you sell it in paper - rather than plastic.

28 January 2026
Unprompted review
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Great products and fast delivery

Great products and fast delivery

23 January 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer — it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

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