I get email and text communications informing me of the next visit. On the day I was text with the arrival window and name of the person attending. On all the visits the workman isn't here long, they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TEAM ARRIVED ON TIME AND FRIENDLY TO SPRAY PARKING AREA WITH WEEDKILLER - FIRST STAGE OF CLEANING PROCESS. THIS WAS CARRIED OUT ON TH 15TH MAY - BECAUSE OF DRY CONDITIONS AS INSTRUCTED I WATERED ARE... See more
Company replied
The work is always done well and we have had no previous problems at all. But for our latest treatment the communications were poor. We had a text and an email confirming a time and date and no one... See more
Company replied
I am usually out when you come but the job is always done well. The only problem was the occasion when the boundary wire for my Robo mower was cut by mistake but GreenThumb paid for it to be fixed.
Company replied
Company details
- #4 of 4 best companies in Lawn care service
About GreenThumb Lawn Treatment Service
Written by the company
Trusted For Over 40 Years
GreenThumb has been caring for lawns for over 40 years, helping homeowners across the UK get more from their outdoor spaces. With over 220 branches nationwide, we’ve supported more than a million customers with expert, tailored lawn care designed to keep gardens looking their best all year round.We now offer even more ways to look after the outside of your home, including mowing, garden tidy-ups, hard surface cleaning, weed control and window cleaning.
Our tailored treatments help lawns and gardens thrive by feeding and aerating the soil, controlling weeds and moss, and repairing bare patches, while also keeping paths, patios, and windows looking their best.
We want looking after your garden to feel simple. Customers have access to their own GreenThumb account, where they can keep up to date with treatments, recommendations, appointments and billing whenever it suits them. They can also enjoy our LawnLove rewards platform, with savings at over 300 popular brands, including supermarkets, fashion retailers, restaurants, holidays, days out and cinema.
From regular lawn treatments to practical garden and exterior care, GreenThumb helps keep outdoor spaces healthy, tidy and ready to enjoy. So, whether you’re planning a family barbecue, relaxing outside, or simply want a garden you can be proud of, we’re here to help make life a little greener.
Contact info
GreenThumb Ltd, LL17 0JD, St Asaph, United Kingdom
- 08000 111 222
- greenthumb.co.uk
Get a Quote
4.3
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought my garden to life
Bought my garden to life. My grass is more green and less weeds.
Very good service and have recommended to my friends too
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Agnes, thank you for taking the time to leave us a review. We are glad you can see the benefits of having our lawn treatments and its super to hear your local team have provided you with a great service! Thank you for recommending us to your friends too, don't forget to use our LawnLove rewards programme so you can benefit from £25.00 each, Gill.
Hope we get our spring treatment …
We missed out on our spring treatment because we only had 4 days notice and we were away on holiday at the time of notification so there was no access to our garden as we had secured it. Although I emailed the company whilst I was away, I still received notification that they would be giving a lawn treatment on the specific date. We still haven’t received another appointment as promised for this treatment, so I’ll wait and see what happens.
When we first started using Greenthumb a number of years ago we’re were given at least 2 -4 weeks notice of a future treatment which enabled us to make plans for access to our garden.
22 April 2026
Reply from GreenThumb Lawn Treatment Service
Hi Kim, thank you for taking the time to leave us a review.
I'm sorry to hear you have been unhappy with the service you have recently experienced, our scheduling team will be in touch soon to confirm a date for your next treatment. Thank you for your feedback which is greatly appreciated.
Thank you, Gill
Many years of good service
Good communication re: visits. Do what they promise, punctual and pleasant.
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Alison, thank you for taking the time to leave us a review, we really appreciate your feedback!
Thanks, Gill
Technology is leaving the older people behind
On many occasions I've been unable to make contact with customer services to discuss any issues which arise, It's becoming almost impossible to speake to a actual person in todays world of technology.
"Green Thumb being no ecception"
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Adrian, thank you for taking the time to leave us a review.
We are currently experiencing an unprecedented volume of calls and emails from our customers, I am so sorry you have struggled to get in touch, we are working hard to resolve this issue.
Thank you, Gill
The gentleman who carried out the work…
The gentleman who carried out the work was very polite and took his time not rushing like previous workers ,hope he comes to weed the drive tomorrow Thankyou
Work carried out 11/6/21st
13 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Constance, thank you very much for taking the time to leave us a great review! We really appreciate you sharing your experience with us and are delighted to hear your local team have provided you with a fantastic service :) Thank you, Gill.
Tried to cancel a visit
Tried to cancel a visit. Impossible to do so. Do not answer emails or calls. Email now sent to customer relations. What a shame as when previously owned were fantastic. Do not use this company. Dreadful customer service.
18 May 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hello, thank you for your feedback, our customer relations team will be in touch soon.
Thank you.
Been using Green Thumb for a good…
Been using Green Thumb for a good number of years. Not been very happy lately. Got a carpet of weeds all over the lawn and was promised a couple of weeks ago they’d be treated very shortly, not seen Green Thumb yet! I don’t pay a monthly subscription to have a carpet of weeds!! Very poor service! AND have to live chat these people now, impossible to speak to anyone!! Very unhappy with the service I now receive!
18 May 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hi Gillian, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you
The lawn not looking it’s best
My lawn has not recovered from the scarification and reseeding carried out last October, it is the worst it’s looked for a long time. It really needs more work to be carried out to get the lawn back to it’s best, but I’m informed by Greenthumb they cannot apply seed until the autumn.
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Alan, thank you for taking the time to leave us a review.
I'm sorry to hear you are unhappy with the condition of your lawn, due to the weather conditions and time of year we wouldn't look to complete seeding as germination potentially wouldn't take now.
Many thanks for your feedback, Gill
Overall I find your services easy to…
Overall I find your services easy to use and good to keep my lawns in good codition.
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you so much for taking the time to leave us a lovely review, we really appreciate your feedback.
Thanks, Gill
Well they are punctual
Well they are punctual. My grass looks do much better than it did. Not a bundle of weeds thank-you
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Annette, thank you very much for taking the time to leave us a review.
We're glad you can see the benefits of having lawn treatments and we are so pleased to hear your local branch are providing you with a great service.
Thank you, Gill.
My lawn looks very much better for the…
My lawn looks very much better for the work put in by Greenthumb
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Alan, thank you for taking the time to leave us a review. We are glad you can see the benefits of having our lawn treatment, many thanks for sharing your experience!
Thank you, Gill.
Family run business with employees who really care about your garden
Great products and caring employees
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Daniela, thank you very much for taking the time to leave your local team a lovely review, we appreciate your kind words.
Thanks, Gill
Absolutely horrendous customer service
Absolutely horrendous customer service, will never use their services again. Treatment appointment rescheduled without a phone call. When looked to reschedule the second appointment they gave me without conversation it was then cancelled and no subsequent availability.
18 May 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hi Harrison, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you
None of the treatments that have been…
None of the treatments that have been applied to my lawns have much effect
I am considering cancelling my account
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Lee, thank you for taking the time to leave us a review.
I'm really sorry to hear this, I will arrange for your local branch manager to visit to assess your lawn condition.
Thanks, Gill
Great staff but too expensive
12 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Philip, thank you for taking the time to leave us a review, we really appreciate your feedback.
Thanks, Gill
Great and professional service.
11 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you so much for taking the time to leave us a review, we really appreciate your feedback.
Thanks, Gill
Very good service
Appointments made on time.Good communications and explanations. Easy to pay on line.
12 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello John, thank you very much for taking the time to leave us a review. Its great to hear you are happy with our service, thank you for your kind words.
Thanks, Gill
The men who come are always very…
The men who come are always very pleasant and tell me what they are doing. After last Summer the grass was almost all brown but since the last treatment it is like a lawn again
12 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you for taking the time to leave us a review.
We are glad you can see the benefits of having our lawn treatments and its super to hear your local team have provided you with a great service!
Thank you, Gill.
I’m very disappointed with the…
I’m very disappointed with the condition of my lawn and am considering cancelling your services
12 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Mrs Fuller, thank you for taking the time to leave us a review.
Your Nutragreen Summer Ready is due to be completed on the 20th May, this will include an application of weed control and also fertiliser which is specially formulated to nourish your grass.
If you are ever concerned about the condition of your lawn, please do not hesitate to contact our team, we will be more than happy to arrange for your local branch manager to visit to assess and advise accordingly.
Thanks Gill
Reply from GreenThumb Lawn Treatment Service
Hi Alan, thank you for taking the time to leave us a review.
I can see that your Nutragreen Summer Ready application is scheduled for tomorrow. This treatment will include a weed control application, which should help bring the weeds under control. If they are persistent, please do get in touch with us so we can help.
Thanks, Gill
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.