Gretna Green Reviews 41

Visited many years ago, we went today it seems the only way to see the blacksmith shop is to pay a lot of money for the experience. We went into the food hall £2.20 for a scone the £1.30 for a small cream 29p for jam you can buy a big jar fo the same price the the butter so nearly £5 for a scone 3 pound for a muffin didn't look at drink prices. Just to expensive everything else there was fine the maze was fun. But sorry food just to expensive

We visited Gretna old blacksmiths
For our anniversary

Very disappointed very run down especially the public toilets they were disgusting! Smelly unkempt

They have changed the museum not impressed it was beautiful the way it was 😥

We’re thoroughly delighted by the exemplary customer service received, and as well as by the quality and uniqueness of the item purchased - a beautiful Harris Tweed bag - which arrived in super speedy time. Initially the beautiful bag had been sent with some flawed stitching to the handle’s leatherwork. On reporting this disappointing discovery, it was speedily rectified in a hassle free manner. Since the handle was fully detachable, a replacement piece was immediately dispatched to a new shipping address for our convenience’s sake - hence eradicating the stresses & expenses involved. Both my daughter & I are over the moon & exceedingly grateful. Thank you Gretna Green!

I highly recommend visiting this wee online shop. Full of gorgeous Scottish themed gifts & products from other companies.
Personally, I have had excellent customer service from Sean. So helpful & very knowledgable. My orders have arrived well packaged & super fast. I think I may have to return for more wonderful gifts for family & friends. 5 🌟🌟🌟🌟🌟 all round.

Once again I ordered from this company - quick delivery & extremely satisfied with my order. Thank you

Shopped here a few times (online). Always excellent! This time my item was unfortunately out of stock. They let me know in less than 24 hours and issued the refund immediately instead of making me wait like some online retailers. This allowed me to source a replacement pressie elsewhere. Fab company, will use again.

Ordered a Harris Tweed bag on Sunday evening for a gift, paid standard delivery and it arrived today. Very prompt service and would happily use them again. I'm hoping the recipient doesn't like it so I can keep it. I love it.

Purchased a Christmas gift online, only to be told 5 days later, after taking payment that "due to high demand, the item is out of stock and they will issue a full refund".
If you are looking to buy something and want it delivered in time, especially a "high demand item", shop elsewhere. Absolute amateurs playing shop.

Ordered a black cashmere scarf. Delivery much faster than advertised. Lovely quality, large and great price. Will recommend!

This is next to Springfield area of Dumfries inbread place not very nice people at all. Nothing worth seeing dog mess and dog urine every where.

Good products and good service, good staff , recommended

The products are high quality and the prices good value for money. The customer service, in my experience, was pro-active, prompt, efficient and generous.

Ordered a cashmere scarf as a Christmas present during Black Friday. Item has arrived and is exactly as expected and good quality. Pricing was also very reasonable with there being a sale. A little slow on delivery but that’s expected at the moment given the current situation and it being the festive period. Very happy and I’m sure my Dad will love his present :-)

Terrible customer service.
Ordered a Harris Tweed bag, for a Birthday with 1-2 days delivery(£7 shipping). To start the bag arrived in the wrong colour, I promptly sent it back that day, and was told the bag was going to be sent out in the correct colour the same day.(seemed helpful) now over 10 days later I still had no bag, and birthday had past, I phoned and was told I’d get a phone call back around 40mins later, they found the bag still in the warehouse and hadn’t been sent at all. Offering no solution other than to send it out now, or a refund. I gave the Company two chances and on both occasions they failed to deliver, so that’s 100% failure rate, I can’t imagine how many other people are in this situation, and how many more people will be left unhappy after shopping here, I’d suggest to stay away, pay a little more elsewhere and get the correct product delivered.

Ordered clothes from this store, allowed me to order and took my money. Then a very curt email stating the item is now sold out with absolutely no apology or resolution. I'd strongly recommend you don't order from here.

Excellent service ordered one day received a day after. Good price for the item I bought and very good quality.

This place have not got enough reviews!! Very easy to order, great prices and super efficient delivery. Very happy with my product.

Came quick despite Corona
First time ordering from Gretna Green. Could not get the Coffee I drink. I normally go to the UK once in a while where I can get it but due to Coronavirus I needed to find a place to order it online. This was the only company I could get it from. It came quick despite it coming from the UK to Denmark. Reliable company so I would recommend. Don't hesitate if you find something you like

I decided to order a few more Harris Tweed bags after returning home from our trip to Scotland. Their site is easy to use and the shipping to the USA (Texas) is reasonable. I ordered on Aug. 22 and everything arrived today, Aug. 27! Everything packaged well, nothing damaged and it required a signature at delivery, which is very secure! Highly recommend!

First time I've used this company. Fantastic, first-rate service. Needed something urgently and they obliged without issue. Very pleasant staff and very happy to help me out.
Thanks very much!
Al.