DO NOT BUY from this company. I ordered a blouse 3 months ago. Didn't fit. Tried to return - the blouse came back to me as undeliverable. Customer service contacted me to say they would send anoth... See more
Company replied
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See what reviewers are saying
I absolutely love Gretty Zueger. Their clothing is of the highest quality. They are very helpful with questions asked for specific occasions. Everything that I have ordered has gotten numerous complim... See more
Company replied
Experience was good. But I wish there were more reviews to bet a better idea of fit. Had to exchange the large size dress with medium bc it was way too big at the top. Appreciate the quick respons... See more
Years ago I purchased 8 blouses while I was visiting Santa Fe and have loved them as the quality of cotton really holds up incredibly well. I finally revisited the website and ordered more as my body... See more
Company replied
Company details
Written by the company
Gretty Zueger’s designs continue to be travel-inspired, she incorporates ethnic, romantic symbols, and elements of nature into her pieces. The manufacturing is done with a high quality process. Each piece is drawn by hand, imprinted, and artisan embroidered, one piece at a time.
Contact info
7006 S Alton Way Ste C2 Centennial, 80112, Centennial, United States
- (+1) 7202483710
- sales@grettyzueger.com
- grettyzueger.com
DO NOT BUY from this company
DO NOT BUY from this company. I ordered a blouse 3 months ago. Didn't fit. Tried to return - the blouse came back to me as undeliverable. Customer service contacted me to say they would send another size. After many emails, texts, phone calls I still haven't gotten the blouse. I am now trying to get a refund. I am going to call the Better Business Bureau. Do not deal with them!! Are you seeing this Troy Gray?? If there really is a CEO at this company?
25 April 2024
Unprompted review
Reply from Gretty Zueger
Dear Customer i am very sorry for your bad experience . We appreciate your feeback we guarantee that we will improve our service in the future . Note that we were trying to get a special size for you that we don't carry online and the special order to the factory takes extra time .
This company has poor follow through…
This company has poor follow through when it comes to returns. They didn’t respond to my emails and phone calls. I had to leave an aggressive voicemail in order to get a call back. I finally just mailed back my return at my expense. I have yet to see if they will be prompt in refunding my credit card.
13 February 2024
Reply from Gretty Zueger
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with our returns process. Your feedback is invaluable to us as it helps us identify areas where we can improve our service. Regarding your return, please know that we are committed to resolving this matter promptly. Once we receive your return package, we will expedite the refund process to your credit card as quickly as possible.
You exchanged the top very quickly
You exchanged the top very quickly, thank you! I do believe your sizing is VERY small!
18 February 2024
Reply from Gretty Zueger
Thank you for taking the time to share your feedback with us. Rest assured, we'll take your feedback into consideration as we review and adjust our sizing options. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us.
Honest easy to order and receive.
13 January 2024
I was treated very well by the customer…
I was treated very well by the customer service and look forward to doung more business in the future☀️
20 November 2023
Reply from Gretty Zueger
We're thrilled to hear about your positive experience with our blouses! Just to let you know, we do offer delivery to Western Canada. Feel free to update your shipping information during checkout, and we'll ensure your next delivery is just as seamless. Thank you for your feedback!
Website search could use some work
Website search could use some work. I have a hard time searching for and finding the products I like.
23 October 2023
Reply from Gretty Zueger
Thank you for your feedback regarding the wesbite seach functionality. We're actively improving it for a better user experience. Your input is valuable, and if you have specific auggestions, we'd love to hear them!
NOT AT ALL HAPPY
ITEM RECEIVED ONE WEEK AFTER ORDER ON 9-27-23. TRIED TO INITIATE EXCHANGE OR REFUND ON 11-1-23. RECEIVED RESPONSE IN A COUPLE OF DAYS AFTER THAT. NEED TO PAY TO SHIP BACK FOR EXCHANGE 17.00. DECIDED NO I WANT REFUND. I WAS TOLD IT IS BEYOND REFUND TIME. I DID NOT RECEIVE IT UNTIL AFTER 9-27-23. BUT THAT DOES NOT SEEM TO MATTER. THEY COUNT FROM THE DAY THEY RECEIVE THE ORDER. POOR BUSINESS TACTICS.
27 September 2023
I absolutely love Gretty Zueger
I absolutely love Gretty Zueger. Their clothing is of the highest quality. They are very helpful with questions asked for specific occasions. Everything that I have ordered has gotten numerous compliments. Orders always arrive in a timely manner!
12 October 2023
Reply from Gretty Zueger
We're delighted to hear about your love for Gretty Zueger and the quality clothing we have to offer. It is always our pleasure to assist our customers with any need they may have. We value your support and can't wait to continue providing you with exceptional products and service. Thank you for sharing your positive experience!
All my favorite tops and tunics are…
All my favorite tops and tunics are from Gretty. Their customer service is the best and they always send my packages priority mail. Thank you for the great customer service
16 October 2023
Reply from Gretty Zueger
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our product. Our team takes great pride in providing excellent customer service and ensuring you receive your order promplty. We appreciate your support and look forward to serving you again in the future!
Item shipped quickly
Item shipped quickly, received in less than a week. Top fit perfectly, the color is as described. I washed it in cold water and hung it to dry before I wore it. (Would not put it in the dryer). Overall quality was excellent.
16 October 2023
Reply from Gretty Zueger
Thank you for sharing your positive experience! We're delighted to hear that your item arrived promptly, fit perfectly, and maintained its quality after washing. Your satisfaction is our priority, and we appreciate your thoughtful feedback!
Horrible
Horrible. Paid $17 for an exchange label and they have not responded. Email them every day and no response. Call their number and their voice mail is setup to not allow messages. I've kept all emails, sales receipts, exchange label receipt as evidence. All I need is an exchange label, that I have a paid receipt for, to exchange the dress. Very unprofessional and disappointed in "Hannah" in sales to not respond to my email and send the exchange label.
9 October 2023
Reply from Gretty Zueger
We appreciate your feedback and apologize for any inconvenience. We have successfully addressed the concerns raised by the customer and resolved the issue to their satisfaction. Thank you for your understanding and continued support.
Quality and Professionalism
Product quality and professional customer service. My order was delayed due to popular demand for item.
2 October 2023
Loved the top but the size (L) was…
Loved the top but the size (L) was small. Could have used a XL but your return policy seemed complicated.
29 September 2023
Reply from Gretty Zueger
Thank you for your feedback, we greatly appreciate it and apologize for any inconvenience regarding the size of your top. Our goal is to make returns as easy as possible for our customers. If you have any specific concerns or questions, please don't hesitate to contact our customer service team, and we'll be happy to help. Your satisfaction is important to us and we hope to have the opportunity to serve you better in the future!
The blouse was too big and I had…
The blouse was too big and I had difficulty finding the return policy…. When I found it, realized they charge a restocking fee! I will not purchase from them again.
7 September 2023
Reply from Gretty Zueger
We apologize for the inconvenience you experienced with the sizing of the blouse and our return policy. We'd like to clarify the restocking fee applies only to items returned after the inital return period. Please feel free to reach out to our customer support for assistance with your return. We hope to have the opportunity to serve you better in the future.
Hannah was great.
Hannah was great. Very helpful with exchange process! Absolutely love their products!
23 August 2023
Reply from Gretty Zueger
Thank you very much for your feedback. We are confident that Hannah was delighted to assist you.
The product is tremendous for me
The product is tremendous for me. I have 4 blouses and love them all. Get many compliments
16 August 2023
Reply from Gretty Zueger
Each of our garments has been crafted to resonate with the woman who wears it. We're delighted to know that our efforts have been worthwhile.
Years ago I purchased 8 blouses while I…
Years ago I purchased 8 blouses while I was visiting Santa Fe and have loved them as the quality of cotton really holds up incredibly well. I finally revisited the website and ordered more as my body shape has changed over the 15 years.....couldn't be happier with the quality STILL ....the colors are vibrant and the white it whiter than white. The service is terrific and very personal which is a true delight in this day and age. As a personal request Greta ....I would love to see a few more shorter blouses (like the short jacket I just bought in white and orange) as the design is so flattering to big busted and a little hippy....I refer to all the designs as French Cut which is difficult to find. Continued success I will definitely continue to look for all your new arrivals. Wendy B
15 August 2023
Reply from Gretty Zueger
Years may pass, but our essence will always remain the same. It's a pleasure to have found you again. We are committed to continuing to create beautiful garments for unique women.
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