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Rated 5 out of 5 stars

I have used grey haze for multiple purchases previously. After receiving my first damaged package with missing items Grey Haze couldn’t have been more professional, attentive, understanding and I can... See more

Rated 5 out of 5 stars

Vape juice is 10/10 always receive order in very little time and I’m in Ireland customer service is 100/100 always so helpful I really couldnt recommend this company enough! Service and products 10/10... See more

Rated 1 out of 5 stars

Orderd 8 vapes only 7 came ( took ages for delivery) .sent emails etc no answer and no communication whatsoever. Terrible service would never use again (friend orderd same day and still not received... See more

Rated 5 out of 5 stars

This company is 100% on their service delivery and products. I have purchased numerous times and never felt let down on the odd occasion I’ve used a different vape shop but I’ve never managed to get a... See more

Company details

  1. #112 of 127 best companies in Electronic cigarette store

Information provided by various external sources

Grey Haze E-Cig Store is the uk's number one advanced vaping supplies retail and wholesaler, stocking a massive range of vaping related products including box mods, starter kits and e-liquids.


Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great company

A great company. A very easy ordering system with lots of choices 👌 A reward system that can give you money off your order. Reach a certain amount which is not high for free delivery. The products are a good price. Delivery is super fast usually the next day. Well done team keep it up.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

The Grey Haze team always come up…

The Grey Haze team always come up trumps with my orders and on the rare occasion when there’s been an issue (once from memory) they called, explained and offered a solution which resolved it. Great team

20 August 2025
Rated 1 out of 5 stars

this company is going to the dogs

On July 6th I placed an order today is July 11th, the order has not been shipped yet🤦‍♂️my age has been verified twice, although I have shopped with them several times, this company is getting worse, I do not recommend it because I had to shop at a local store while waiting for their products and I don't know how much longer I will have to wait

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Top E-cig shop around

This company is 100% on their service delivery and products. I have purchased numerous times and never felt let down on the odd occasion I’ve used a different vape shop but I’ve never managed to get anywhere near the great quality and service like Grey Haze give. I would highly recommend the vapes top quality nice flavours and great delivery which is free over £30 I ordered yesterday about 14.30 ad it said 1-3 days delivery but it came today that is less then 24hrs. Never had a bad experience

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Do not listen to any of the negative…

Do not listen to any of the negative reviews, this is a 10 out of 10 company, i have ordered numerous times from them always very quick on delivery. Yodel messed up my last delivery and the parcel went missing. i Rang the customer service number and spoke to a Legend called Adam. Parcel was re sent in less than 48 hours and has now been delivered proper customer service.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Delivery

Love grey haze they offer good deals on vape and liquids. However the delivery has now gone downhill last order took nearly two weeks. I've had many orders from them and no complaints. The last two orders took for too long. Won't be using again.

20 April 2025
Rated 2 out of 5 stars

I've used this company alot and my last…

I've used this company alot and my last 2 orders have had a delivery issue. One was lost so they resent and one took 2 weeks to arrive. I've decided to give up using this company from now on as delivery is letting them down

20 April 2025

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