GR Finance Ltd Reviews 

179
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, supportive, and professional during every single interaction. Many consumers appreciate this personalized approach, noting that agents make the entire procedure completely smooth and stress-free from start to finish. However, some customers also noted that the application and payment procedures are remarkably fast, straightforward, and reliable. People consistently highlight that loan repayments are highly affordable and well-structured to perfectly suit individual financial needs and schedules. Reviewers value the consistent communication and swift responses received whenever assistance or guidance is requested.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, with many reviewers... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the friendly and... See more

Service

People report positive experiences with service, highlighting the friendly staff, quick loan approval, and... See more

User experience

Clients share positive opinions on user experience, highlighting the fast, straightforward application... See more

Payment

Customers reported immense satisfaction with payment, noting that transactions are cheap, affordable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant! Linda dealt with my application. She was so lovely, polite and friendly. I was contacted so quickly to go over my application and finalise details. Linda stayed in constant co... See more

Company replied

Rated 5 out of 5 stars

My Experience with GR Finance has Been sensational, they are really good people & always help you get a good Loan, I've had Several Loans of them & never had a Problem with them. The lady who com... See more

Company replied

Rated 5 out of 5 stars

My agent is Michelle shes absolutely amazing, everything always go so quick and smoothly and even when she comes to the house shes so friendly my toddler has took a shine to her such a lovely person

Company replied

Rated 5 out of 5 stars

I have had a number of loans from GR Finance & the process is extremely easy & quick. Everything is explained clearly. Wendy my agent is absolutely fantastic. She’s extremely helpful, friendly , polit... See more

Company replied


Company details

Written by the company

GR Finance Ltd is an established family run business that specialises in home credit. Bringing small cash loans repayable over a short period to customers that cannot access mainstream credit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(179)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Contacting my bank for investigation…

Contacting my bank for investigation into who I’ve paid £800 over a year too been trying too get in contact for 3 weeks with gr finance getting worried no way of contacting phone number just rings out if no answer tomorrow bank will need too have a look …..thanks for your quick response I look forward too your call 😀

11 May 2026
Unprompted review
GR Finance Ltd logo

Reply from GR Finance Ltd

We’re very sorry to hear that you’ve been unable to contact us. We always aim to ensure customers have both their local representative’s phone number and their Section Manager’s contact details.

Our office phones operate during core business hours, and emails are monitored daily, although we appreciate this may not always help in urgent situations.

I have passed your details on to the relevant team, and you will receive a call back tomorrow morning. We apologise for any inconvenience caused and are confident we’ll be able to resolve your query promptly.

Rated 5 out of 5 stars

Amazing Amazing highly recommend Sue…

Amazing Amazing highly recommend Sue goes above and beyond to help and the loan process is so quick and good interest rates!
Outstanding customer service from Sue English

8 May 2026
Unprompted review
GR Finance Ltd logo

Reply from GR Finance Ltd

Thank you for your review. I will pass on your kind words to your local representative, who I know will appreciate the time you have taken to send this to us.

Rated 5 out of 5 stars

My agent jill is the best 👌

My agent jill is the best 👌
And by far the best company I have been with for many years.always there to help and support in anyway.

8 May 2026
Unprompted review
GR Finance Ltd logo

Reply from GR Finance Ltd

Thank you for taking the time to review us. We are really happy that you are enjoying the service we provide.

Rated 5 out of 5 stars

Gill is an amazing asset to this team

Gill is an amazing asset to this team , she explained every really well , nothing was to much trouble, if I've had any questions or queries she as answered then with out fail , so thsnk you very much Gill

8 May 2026
Unprompted review
GR Finance Ltd logo

Reply from GR Finance Ltd

We believe our agents offer the best balance between relationship-based community service and modern, efficient services. Thank you for your review — I’m glad you feel the same way.

Rated 5 out of 5 stars

Brilliant company never had a problem

Brilliant company never had a problem. And my agent gill is the best always there to answer any questions.

8 May 2026
Unprompted review
GR Finance Ltd logo

Reply from GR Finance Ltd

Thank you for your review. We take pride in what we do at GRF, so your positive comments are really appreciated.

Rated 5 out of 5 stars

Very professional

My loan lady is lovely Very professional, everything explained perfectly , and I can contact and get an answer almost immediately 10 out of 10

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Lisa from gr finance

The Lady who renews my loans is very polite and professional very understanding and easy to talk to this lady has a wonderful personality and I would recommend her to any one I only know her as Lisa but she is brilliant and the company she works for are very lucky to have such a professional lady

7 May 2026
Unprompted review
Rated 5 out of 5 stars

5 Star

From start to finish fantastic my agent is John never felt pressured always explained everything in great detail. Always there when I need to renew or take a new loan out

6 May 2026
Unprompted review

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