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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the prompt response times and efficient service they received, often highlighting the speed at which their issues were addressed. People frequently commend the support team for being responsive, helpful, and professional, especially when dealing with website-related problems. The overall service is described as excellent, with many appreciating the thoroughness and attention to detail in resolving their concerns. However, some customers also noted significant dissatisfaction with the company's website evaluation process, claiming their legitimate sites were incorrectly flagged as harmful or phishing. These reviewers reported difficulties in contacting support, experiencing unresponsiveness, and receiving generic answers that did not resolve their issues, leading to frustration and perceived damage to their online reputation.

What people talk about most

Website

People report ambiguous experiences with website scanning and flagging, with many expressing significant... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing significant dissatisfaction,... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting that their inquiries are ignored and they receive... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edited our review. the support is responsive trying to fix the mistake of their scan on our website. however we would like you to check our last email because some points in your assessment are not ac... See more

Company replied

Rated 4 out of 5 stars

My site was listed wrong. After sending documents they update my site fast. but they should have asked initially listing wrong then go thorough process.

Company replied

Rated 5 out of 5 stars

Wow is all I can say! Gridinsoft not only fixed the blacklist problem on their end, but they sent me sooo much information to help me fix all the blacklists AND they gave me contact information for... See more

Rated 5 out of 5 stars

I launched a new website recently for my agency, and I was so fraustrated that Gridinsoft have blacklisted it with a 1/100 score. Mostly because of high-value pricing and lack of verifiable address... See more


Company details

  1. IT security service
  2. Software company
  3. Software Vendor

Written by the company

Founded in 2003, GridinSoft LLC is a Kyiv, Ukraine-based cybersecurity company committed to safeguarding users from the ever-growing threats in the digital landscape. With over two decades of experience, we have earned a reputation as a trusted provider of innovative security solutions, protecting millions of users worldwide.


Contact info

3.9

Great

TrustScore 4 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using this antivirus for 1…

I have been using this antivirus for 1 year now, it neutralized all Trojans and wiped out a lot of malicious files that happened to be on my computer. As my work is directly related to open resources on the Internet, this program helps me to have a properly functioning computer, without viruses and miners. The lightweight and simple design of the antivirus makes it very simple and easy to use. Awesome value choice!

13 July 2024
Rated 5 out of 5 stars

Simple and helpful antivirus

Very helpful and simple to use application. Even if you bad with computers, you can still use this program to protect your system from viruses. Using it for half a year without any problems.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Help available when I needed it

I recently downloaded the Anti-Malware software from Gridinsoft.
I was having trouble activating the software, and asked for help from the support team.
They were very helpful, and all is going well. My computer is now free of troublesome malware.

20 January 2024
Unprompted review
Rated 5 out of 5 stars

GridingSoft is legit awesome

GridingSoft is legit awesome. I've been using it for a year now and it always keep my computer safe. Super easy to use, has a lot of functions and doesn't slow down my device. I can recommend this software for anyone who want to surf the web stress-free

5 January 2024
Unprompted review
Rated 5 out of 5 stars

In the beginning of using PC

I use Gridinsoft since i got a PC, so I might say that antivirus is the best option for your computer. This program have a lot of functions(overall scan, average sсan, etc), and show you everything it finds, so you will never think "Does it skan everything on my computer?" Yes it does.
I recommend this antivirus to everyone who's want to try new one.

19 March 2023
Unprompted review
Rated 5 out of 5 stars

It could not be any better

Using GridinSoft for 3 years at the moment. It is simply the most comfortable anti-malware program to use - and it is pretty effective, too. It just works, 5 out of 5 - well deserved.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Gridinsoft Anti-Malware

Gridinsoft Anti-Malware I have been using this software for years. I think it is an excellent security software. It completely cleans every corner of the computer from malware, if any.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Great program, nice support

Great program with easy interface. Got my system clean in a single scan. Had a bit of an issue with activation, their support get is sorted out in a matter of minutes. 5 starts, plain and simple

7 October 2023
Unprompted review
Rated 1 out of 5 stars

Can't use 6 day free trial because…

Can't use 6 day free trial because server is always busy. They shouldn't advertise a free trial unless one is reasonably available. There software seemed good but can't really tell without a trial or full version.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

I have exchanged several emails with their technical support. They always answered even though sometimes it lasted two days and finally they solved my problem and I mangaed to get rid of the malware causing problems on my comp.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Best protection the best price

I have been using Gridinsoft for 7-8 years maybe more.I don't remember the exact date but I remember how my computer was blocked by viruses. Everyone advised me to delete everything and reinstall it. I didn't, I started looking for an anti-virus program to help me restore my computer. I had used some security programs before but they were either not good enough too much of a burden on the system or they were too expensive or all of that. Then I came across Gridinsoft a small growing security software company. I didn't find any reviews and people I knew hadn't heard of Gridinsoft. I decided to bet the price suited me and i hoped it would work well.It wasn't good, IT WAS PERFECT. Restored my computer without having to reinstall it.I haven't any problem with viruses or the like since then. It's a very very good protective program fast and unobtrusive at a very very good price. I had a problem with last update but the support team solved it in an hour.
Thank you
Best regards

13 May 2023
Unprompted review
Rated 5 out of 5 stars

Great Piece of Software!

I'm surprised with all the negative reviews on this product, yes the trial version gave me some trouble at first but customer support helped me out with the issue, Yes they can take time to respond but the company is based in the Ukraine so you have to understand the time differense and their business hours so you need to have patience. I paid for a year subscription and so far am loving Gridinsoft Antimalware software. It works great and I have had no issues with it at all except for the Internet Security feature I keep disabled due to my browsers running slow or breaking websites with that feature enabled but other than that it has picked up multiple suspicious items on my computer that other software has not so I am widely impressed. Just need to work on the Internet Security Feature a bit and work out the bugs so my browser wont run so slow with it enabled. I also run Gridinsoft alongside with CatchPulse formally known as SecureAPlus and I have had zero problems on my computer. Keep up the great work!

15 May 2023
Rated 5 out of 5 stars

A program you can have confidence in!

I started using Gridinsoft when I was working with my local historical society and went in one evening to find the secetary getting ready to take ther computer to a repair shop for the second time. I told her to let me work on it and I soon found it was loaded with malware. I installed Gridinsoft and it resolved all the problems in short order. I then installed it on my home computer and what I thought was a clean computer had issues. Resolved those and resolved to use Gridinsoft from then on.

20 May 2022
Unprompted review

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