Grifols Reviews 37

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the staff for being friendly, efficient, and knowledgeable, making the donation process as pleasant as possible. Reviewers often highlight the professionalism and care shown by employees, noting that they feel comfortable and well-attended to during their visits. The environment is frequently described as clean, and the staff are seen as being on top of their game. However, some customers also noted significant issues, particularly concerning payment delays at certain locations, which they feel show a lack of respect for donors. There are also concerns about staff competence, with some people reporting problems with needle insertions, bruising, and issues related to blood and plasma leakage. A few reviewers mentioned experiencing unprofessional and rude behavior from employees, including instances where staff were perceived as unhelpful or dismissive.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being professional,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the staff, describing them as excellent and... See more

Location

Reviewers mention ambiguous feedback about location. Some customers had a good first-time experience at the... See more

Product

Customers consistently note negative experiences with the product. Reviewers report issues such as being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've donated at the North York site and the staff are friendly and efficient. They did their best to make me feel comfortable.

Rated 5 out of 5 stars

A well-deserved ‘shout out’ to Loghan!!! She went far and above today (well…everyday). She deserves a raise & praise!

Rated 5 out of 5 stars

Vallyn was excellent at her job. She is quick and efficient. The process was painless. This is a great blessing that provides extra finances to the doner, much needed plasma for medical needs and jo... See more



Contact info

3.1

Average

TrustScore 3 out of 5

37 reviews

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Rated 1 out of 5 stars

The staff there is racist

The staff there is racist. Dont go there if you are white- they will leave you sitting there after you are done and go unhook all the homies first. I got tired of waiting and had to unhook my self so I got banned. Ill find somewhere where they screen they're employees

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I love the people here they are well…

I love the people here they are well trained and very sweet too us I love Clarence Brandy Sarah Liz they all get their job done and they stick very well and there's so many more there that I really enjoy being around and talking to you I just cannot think of their names at the moment

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Speed drastically reduced on the apheresis machine during my plasma donation.…

Grifols/Plasmacare, 3280 West 87th Street, Chicago, Illinois 60652
Speed drastically reduced on the apheresis machine during my plasma donation.
When they slow down the plasmapheresis machine too much,
it causes donors to lose too much plasma; creates unnecessary body weakness afterwards: increases the donor's risk; and
causes the needle to remain in the arm for prolonged periods creating soreness and/or unnecessary bruising; the donation time doubled; the amount of plasma increased,
but no donor payment was increased.
The tech that does this was asked not to do it, but continues to slow the plasmapheresis machine down way too much.
I have noticed that I am hooked up to the plasmapheresis machine so long that the rest of donor plasmapheresis beds and donor room are empty.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Vallyn was excellent at her job

Vallyn was excellent at her job. She is quick and efficient. The process was painless. This is a great blessing that provides extra finances to the doner, much needed plasma for medical needs and jobs in our community. People like Vallyn make the process as pleasant as possible.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Second donation

Today was my second time donating, and it was a great experience! Shyrah answered all my questions, put my mind at ease, and just made the whole process/experience a pleasant one! I will DEFINITELY be back! I highly recommend Grifols in Conway, AR.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

I went there to donate and was turned…

I went there to donate and was turned away and falsely accused and I reported this 2 days ago and never heard anything about it. I want this to be reported and something to be done about it and somebody to contact me about this and hopefully it never happens again.

2 March 2026
Unprompted review
Rated 3 out of 5 stars

I think this Cambridge Location may be in the training stage.

I think this Cambridge Location may be just getting started. I am used to going to Canadian Blood Service where the professionalism is top notch. At Grifols, they don't seem to have a knowledge of common medications. I had to spell them out and I never have to do that at Canadian Blood Service. I also got rejected due to Ventolin(Salbutamol) for my Asthama, and that is fine if plasma has a stricter limit, but things like that should be screened out during the online application process. This would save everyone time. I was relieved though because it does seem like everyone there is just learning the ropes. As with every beginning business, this does not mean they cannot achieve a better experience going forward.

11 February 2026
Unprompted review
Rated 4 out of 5 stars

I had a good and first time experience…

I had a good and first time experience at the Grifols plasma donation centre in Hamilton. Lovedeep was going into the details about when to donate and the bonus program. I don't know if because the way he explained or didn't explained clearly, but l had a difficult time grasping the conversation, but he didn't show any patience. He was showing impatience, he signed and rolled his eyes. I felt uncomfortable and irritable. I'm a first time donor and and he told me alot of information, so l felt overwhelmed, nervous and anxious and l sense he showed no empathy. This is where professionalism should comes into play.
Please be patient and understanding with new donors. We can try to improve and do better on the daily.

The good new is my experience with Hie, the nurse, and the staff in the donation room was A+.They were professional, patient, caring and they helped me to feel comfortable and assuring before, during and after donating plasma.

I appreciate your work and continue the good work. Highly recommend

11 February 2026
Unprompted review
Rated 1 out of 5 stars

unprofessional, jealous employees

This company has some unprofessional, disrespectful employees...they deferred me for no reason at all. I guess jealousy but, anyway I would never recommend anyone to them.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

I have previously donated my plasma at…

I have previously donated my plasma at xxxx pharma plasma center here in Denver several times with out a single issue.
I had made a switch to Grifols to take advantage of there new Downer pay outs. This proved to be a very negative experience with very bad results. My first donation was smooth with out issue. Second was a failure with reposition attempts and multiple restricts. Left the center with both arms wrapped in ice packs and a return of blood failure. The reposition attempts seemed extreme with the so called vain specialist cranking the needle sideways creating the needle area to swell significantly. They sent an other employee to insert a new needle into my other arm. He seemed to be uncopident and had a so called vain specialist direct him which vain he should use. The needle looked to be placed a bit on the deep side and after about 10 minutes the location swelled up. They pulled the needle without a full blood return.
Both my arms in countered bruising that took a week and a half to go away. I went back after I got rid of the bruising to have yet again a failure that required reposition attempts and three restricts. After spending an other week plus using ice and heat to cure the bruising. I went back to give a donation to find out they put me on a list that required me to be reviewed by there vain specialist. They acted as if there was a problem with my veins and told me to do exercises and come back in a week and a half. This left me frustrated and they acted as if I was the problem.
I returned to xxxx pharma and had a completely smooth donation with no issues. My personal experience with Grifols was very bad. Multiple times with bruising and trauma to my arms. The team on the floor seemed to me as lacking compliance and having issues with inserting the needle correctly. I did not ever feel like that when I donated at Octo pharma. Never a issue with them missing a vain or leaving there center bruised.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

after seeing the tech who checks your…

after seeing the tech who checks your blood and getting poke 3 time to get blood to do there test and then going back to sit down to get called to donate was watching people come and go I seen people who had come in more than 20min after me going in to donate after counting 8 people that came in to the clinic go and donate I walk out will not be treated like i don't count

25 October 2025
Unprompted review

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