Grillenburgerbar Reviews 466

TrustScore 2.5 out of 5

2.4

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Company details

  1. Hamburger restaurant
  2. Fast food restaurant
  3. Meal Takeaway

Written by the company

Grillen Burgerbar Aalborg – Ægte smag. Hver gang. Hos Grillen Burgerbar Aalborg handler alt om ærlig kvalitet, gode råvarer og kærligheden til den perfekte burger. Vi ligger midt i hjertet af Aalborg og serverer håndlavede burgere med saftige bøffer, sprøde fritter og friske toppings – alt tilberedt med omtanke og smag i centrum. Vi har fokus på klassiske burgere med et moderne twist, hvor du selv kan vælge mellem flere variationer, dips og sides. På menuen finder du både vores signaturburgere og spændende limited edition-nyheder, så der altid er noget nyt at glæde sig til. Stemningen hos Grillen Burgerbar Aalborg er afslappet og uformel – et sted hvor kvalitet, fællesskab og god energi går hånd i hånd. Uanset om du spiser hos os eller bestiller take away, får du samme høje standard og smag, vi er kendt for. Vi tilbyder også frokostmenuer til skarpe priser, samt firmaaftaler og cateringløsninger til virksomheder i Aalborg og omegn 👉 Kom forbi Grillen Burgerbar Aalborg og smag, hvorfor vores gæster kalder os en af de bedste burgeroplevelser i byen.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

466 reviews

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1-star

Replied to 18% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Probably the worst take away burger…

Probably the worst take away burger ever. Slatne, kolde og klamme burgere og pommesfritter. Utroligt man vil være det bekendt

9 January 2024
Unprompted review
Grillenburgerbar logo

Reply from Grillenburgerbar

Kære Morten,

Vi beklager meget, at du har haft en dårlig oplevelse med vores mad. Det er bestemt ikke hensigten og dét, som vi normalt er kendt for! Vi elsker nemlig sprøde fritter og greasy burgers!

Desværre oplever vi nogle gange, at vores kurrerpartere ikke leverer maden til aftalt tid eller andet går galt i leveringen. Det kan måske være årsagen til, at det er endt således med din mad. Du må meget gerne fortælle mere om oplevelsen på info@grillenburgerbar.dk, så kan vi høre nærmere!

Dbh,

Sofie, Grillen Burgerbar

Rated 1 out of 5 stars

Disgusting!!

Disgusting!!! I have no other word. Service was nice - but if the cleaning standard of their toilets in any way reflect the way they do business- eg prepare food - I would advise everybody to stay clear of this place. It is seriously hazardous to your health,

@grillen I dare you to challenge this review! I have photos to back it up!

26 February 2022
Unprompted review
Rated 5 out of 5 stars

Great service and awesome burgers

Great service, awesome burgers and fries. I always have a good experience with this restaurant.

14 May 2021
Unprompted review
Grillenburgerbar logo

Reply from Grillenburgerbar

Hi Maj-Britt.
Thank you so much for the kind words, we highly appreciate it :-)

We are looking forward to welcoming you back to our restaurants. Have a lovely day.

Kind regards
Christina // Grillen Burgerbar

Rated 1 out of 5 stars

Garbage customer service

Made an order 4 hours in advance and selected pick-up and not delivery by mistake. Called the restaurant in Amager and they said they can't do absolutely anything about it, they can't cancel my order, can't refund me, can't change it to delivery. I either come to pick up the burgers at the allocated time-slot or I lose my money

9 January 2021
Unprompted review
Grillenburgerbar logo

Reply from Grillenburgerbar

Hi Ralf,
Thanks for your message. I am sorry to hear about your experience, unfortunately we can't change it, when the order has been given. But if you write a message to our customer service they can definitely help you - www.grillenburgerbar.dk/kontaktos.
Best Regards Grillen Burgerbar

Rated 2 out of 5 stars

Missing milkshakes

The food wars delivered on time, but the milkshakes were missing. Although we paid 69kr for delivery, they were unable to bring us them later. The only replacement we got was the money back for the milkshakes (had to write an email and call them).

14 December 2020
Unprompted review
Grillenburgerbar logo

Reply from Grillenburgerbar

Hej Bodil,

Tak for din besked. Vi er meget kede af, at du har haft dårlig oplevelse hos Grillen, og at i ikke modtog jeres milkshakes. Det er hverken den standard eller service, vi ønsker at levere.
Må jeg venligst bede dig om, at sende en mail via vores kontaktformular www.grillenburgerbar.dk/kontaktos/, så er der en kollega, der vil være behjælpelig med din henvendelse.
De bedste hilsner Grillen Burgerbar

Rated 3 out of 5 stars

Virkelig god mad, men for lang ventetid

Virkelig god mad, men det tager alt for lang tid med serveringen - og der var allerhøjest halvfyldt i restauranten.

5 December 2020
Unprompted review
Grillenburgerbar logo

Reply from Grillenburgerbar

Hej Hans,

Mange tak for din besked. Vi er rigtig glade for at høre du kan lide vores mad:-) Vi er kede af af den ventetid der er forekommet. Vi ønsker selvfølgelig altid at vores kunder har den bedste oplevelse hos hos, og vi vil selvfølgelig formidle dette videre til vores medarbejdere. Vi beklager meget.

Dbh. Grillen

Rated 1 out of 5 stars

We waited 40 minutes for our burgers to…

We waited 40 minutes for our burgers to arrive. When they finally came both fries and burger were stone cold.

7 July 2020
Unprompted review
Grillenburgerbar logo

Reply from Grillenburgerbar

Hi Mette, I'm so sorry too hear that. Where did you order from? I would like to take this further to the restaurant.

Rated 2 out of 5 stars

Mix ups on mix ups

Came in for some fries take away, asked straight away how long would it take, as I was in a hurry. They said 5minutes for 2 portions of fries and a dip. So long story short, paid more than expected because I didn't order a burger menu (it doesn't state anywhere on the menu how much standalone fries cost, or at least I did not see it), waited 15minutes instead of 5 (not a big deal normally, but as I said I was in a hurry) and ended up getting a mixed up order. Ordered sweet potatoe fries and got plain ones instead. Won't be going there anytime soon.

26 January 2020
Unprompted review
Grillenburgerbar logo

Reply from Grillenburgerbar

Hi Greta,
Thank you for your feedback. I'am sorry to hear, that it took longer then promised to deliver your fries, and for the wrong order. Sometimes mistakes happen. About the price on the fries, - our concept is you pay for a menu, that is why we dont state how much only a potion of fires cost.

Kind regards Grillen Burgerbar

Rated 1 out of 5 stars

From one of the best to one of the worst burger places in the city

Quality in Grillenburgerbar Vesterbro has continuously over the past few months decreased and is now comparable with McDonalds! The worst burger I have ever had in a very..very long time. I don't know if the kitchen staff is new or the concept of the place has changed, but the end product at the moment is definitely not worth the money. Hope they take actions and fix it soon. I won't go there again anytime soon.

2 May 2018
Unprompted review
Grillenburgerbar logo

Reply from Grillenburgerbar

Hi Filip,

Thank you for your feedback. I'm sorry to hear about your experience in Grillen Vesterbro.
I will let the administration know.

Br,
Grillen Burgerbar.

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