Grind Reviews 

13,311
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,510 reviews, reviewers had a great experience with this company, consistently praising the exceptional standard of the items provided. Customers frequently praise the excellent product quality, noting that the coffee is consistently rich, smooth, and full of delicious flavor. People also appreciate the fast delivery service, beautiful packaging, and seamless online ordering process when purchasing their favourite blends. Some reviewers were not happy with delivery delays, missing items from their parcels, or difficulties reaching customer support teams. Consumers also noted that certain flavoured varieties tasted weak, while a few experienced technical issues with pods not functioning properly in their coffee machines.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the delicious, rich... See more

Quality

People report positive experiences with quality, expressing appreciation for the delicious flavours, stylish... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report fast delivery, easy... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... See more

Company replied

Rated 4 out of 5 stars

We have enjoyed the advent calendar for the past two years and look forward to opening up each day in December this year. The design looks more interesting than previous years. I docked a star as we t... See more

Company replied

Rated 5 out of 5 stars

I started using Grind decaf ground coffee a couple of months ago having seen it in my local Tesco store. I was blown away as to how superb the coffee was even as a decaf which I am taking for medical... See more

Rated 5 out of 5 stars

Nice coffee. Initially tried them a few years ago and didn’t like the pods, they seemed insipid and badly constructed but I was given a few from a friend more recently and it tasted lovely. Have purch... See more


Company details

  1. Coffee store
  2. also in
  3. Coffee machine supplier
  4. Coffee Roasters
  5. Coffee shop
  6. Coffee stand
  7. Coffee wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13k reviews

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4.1

All reviews

(13,311)

1,505 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear

Clear, easy to use website; top-quality product. Delivery prompt, with good tracking information.

21 October 2026
Rated 5 out of 5 stars

Great coffee

Fast delivery to Germany, good communication during the whole ordering process and most importantly- great coffee and my highlight each morning!

17 October 2026
Rated 5 out of 5 stars

Actions to put things right!…

The first order was not received for circumstances beyond my control. However, Grind had been really good at sending out a second order to me and informing me of its progress. Thumbs up all round for them!

21 October 2026
Rated 5 out of 5 stars

Great all round

The order was shipped and delivered quickly and packaged in a strong box. One of the bags of coffee was very crumpled, which is a bit of a shame as it's a gift, but everything else perfect, thank you. Love the Miffy collab!

19 October 2026
Rated 2 out of 5 stars

Dented delivery

Ordered 8 of the oat milk vanilla latte cans. All cans arrived dented, which I was told was to be expected/normal, which was disappointing. On top of this the drink itself wasn’t to my liking, as there was a bit of an after taste. Wouldn’t order again, wouldn’t recommend

14 October 2026
Rated 1 out of 5 stars

AVOID if you like drinkable coffee with a nice taste

I set up a subscription for the pods to be delivered to my work after we got a new coffee machine. I went with the house blend, the pumpkin spice and the honey nut.

The two flavoured varieties are absolutely awful in taste, and completely undrinkable. The house variety is drinkable if I use two pods, otherwise it has no flavour, but is not particularly pleasant tasting either.

I reached out to see if I could get a refund, to which I was told that they only offer refunds on unopened items, and that taste is “subjective.”

I’ve spoken to friends who also advise that the flavoured varieties are disgusting, so I am not alone in my “subjective” tastes.

20 October 2026
Unprompted review
Rated 3 out of 5 stars

My order was not correct

My order was not correct. I usually have dark roast decaf and I received House Blend instead.

15 October 2026
Grind logo

Reply from Grind

We’re so sorry you received the wrong blend! Please reach out to our customer service team at shop@grind.co.uk and we’ll be happy to help get this sorted.

Rated 3 out of 5 stars

Tried but went back to Wonky Coffee

Tried two bags of beans to use in our bean to cup coffee machine. Unfortunately the coffee dis not live up to expectations. It was slightly sour tasting and insipid. (Adjusted grind and temp accordingly so wasn't the machines fault). Went back to Wonky Coffee and now remember what good coffee tastes like! I would not say that Grind is worth the money.

20 October 2026
Unprompted review
Grind logo

Reply from Grind

We’re sorry to hear the coffee wasn’t to your taste!

Please feel free to get in touch with our team at shop@grind.co.uk, and we’d be happy to help troubleshoot your brewing setup with you if you'd like!

Rated 1 out of 5 stars

This is my second time buying a Grind pod machine…

This is my second time buying a Grind pod machine from Grind. Both failed just after the 1 year warranty. They sell these things on the basis that they are meant to be fixable. My handle on the second one failed...according to them....unfixable without having seen it. I wont be buying a third. This is meant to be a sustainable and fixable alternative to the mass market offering. I think i will go mass market.

19 October 2026
Unprompted review

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