GrindReviews 

12,948
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,567 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the coffee, highlighting its amazing taste and variety. Many appreciate the prompt delivery service and the excellent packaging that ensures items arrive in perfect condition. The customer service is frequently described as fantastic, with staff being helpful, responsive, and passionate about their offerings. However, some customers experienced issues with delivery times, noting delays or problems with the delivery carrier. A few reviewers also reported problems with certain products, such as coffee pods not working correctly in machines or machines breaking down. There were also occasional mentions of dissatisfaction with specific coffee flavors or the policy regarding free promotional items.

What people talk about most

Product

People report positive experiences with the product, often praising the coffee's amazing taste, quality, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the amazing taste and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and efficiency of placing orders... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great products, well packaged. I will enjoy tasting the flavour. Slightly soured by Royal Mails tardy delivery. They missed the 48 hour delivery, by 48 hours! Even though it had arrived at the local... See more

Company replied

Rated 4 out of 5 stars

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more

Company replied

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more

Rated 5 out of 5 stars

I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really m... See more


Company details

  1. #47 of 55 best companies in Coffee store
  2. #35 of 37 best companies in Coffee machine supplier
  3. #58 of 62 best companies in Coffee Roasters
  4. #39 of 46 best companies in Coffee shop
  5. #2 of 2 best companies in Coffee stand
  6. #46 of 51 best companies in Coffee wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13k reviews

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4.1

All reviews

(12,948)

1,461 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Grind

Love, love, love Grind! Prompt delivery, great selection and good coffee! I’ve even bought subscriptions as gifts now! A happy customer. Thank you!

11 November 2025
Rated 2 out of 5 stars

Pods keep falling apart in machine!

Purchased my first order of Grind coffee through the MSE website at a decent enough price and the House Blend flavour is nice. However, after a couple of weeks, I’d have to say roughly 1 in 3 pods just evaporate in my Nespresso machine when the water tries to go through it - the paper covering peels off and water doesn’t flow through it - very annoying! So although a good price to start with, it’s probably worked out considerably more expensive overall. While I like the idea of compostable pods, unfortunately I won’t be returning.

10 June 2026
Grind logo

Reply from Grind

Hi Dylan,

We're sorry to hear you've experienced issues with your pods, especially as you've otherwise enjoyed the House Blend.

This certainly isn't the experience we want our customers to have, and we'd love the opportunity to look into this further. If you could please get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, our team will be happy to investigate and help find a resolution.

We appreciate your feedback and hope to hear from you soon.

Rated 4 out of 5 stars

Grind coffee is always good

Grind coffee is always good! I love the Pokemon tin, but wish the Pokemon merchandise was a bit cheaper, then I'd buy the hot/cold cup, but I feel it's too expensive. But we love the coffee :)

10 June 2026
Grind logo

Reply from Grind

Hi Sue, thanks for your review! We’re glad you’re enjoying the coffee and the Pokémon tin.

We really appreciate your feedback on the merchandise pricing and will pass it along to the team. Please do reach out to us over email if you have any questions :)

- The Grind Team

Rated 1 out of 5 stars

Items weren’t shipped until 6 days…

Items weren’t shipped until 6 days after I placed the order, I had to reach out regarding the delay of which I was told one item was out of stock. Then they shipped with Royal Mail who haven’t been bothered to deliver the parcel and it’s now stuck in waiting to be delivered. Until they can use another reliable courier it might be best to avoid large orders

12 June 2026
Grind logo

Reply from Grind

Hi Bee,

We're sorry to hear about your experience and completely understand your frustration.
Unfortunately, due to an inventory issue, one of the items in your order was temporarily unavailable, which resulted in a delay to dispatch. We appreciate that this isn't the level of service you expected from us, and we're sorry for the inconvenience caused.
We're also sorry to hear that your parcel has experienced delays with Royal Mail. Once an order has been handed over to the courier, delivery is unfortunately outside of our direct control, but we understand how disappointing this is when you're waiting for an order to arrive.
If your parcel still hasn't been delivered, please get in touch with us at shop@grind.co.uk and our team will be happy to take a closer look and help however we can.

Rated 5 out of 5 stars

LOVE THIS COFFEE .

LOVE THIS COFFEE .

Ordered the pokemon tin with the pistachio nexpresso pods .
They taste amazing .will order again .

27 March 2026
Rated 5 out of 5 stars

Absolutely delicious coffee

Absolutely delicious coffee. I took advantage of an intro offer and brought all three different blends to try. I've yet to try the light blend, but both the house and dark blend are delightful. I use a Moka pot, and the grind is perfect. We do tend to drink them mainly as lattes or iced lattes, and the strength and flavour is not lost in the milk. I'll be buying more for sure 😋

9 June 2026
Rated 2 out of 5 stars

Not compatible with Nespresso

Ordered coffee pods - they are not compatible with Nespresso machines. They may fit but the hot water struggles to get though the pod. I have ended up throwing multiple pods away trying to fill one cup of coffe.

14 June 2026
Grind logo

Reply from Grind

Hi Sarah,

We're sorry to hear you've experienced issues with your pods.

Our pods are designed to be compatible with Nespresso® Original machines, so this certainly isn't the experience we'd expect. We'd love the opportunity to look into this further and help get things sorted for you.

Please get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, and our team will be happy to investigate and find a resolution.

We look forward to hearing from you.

Rated 4 out of 5 stars

Nice coffee overall

Nice coffee overall, and I've used them for years. However, I did have an issue recently with several of the Pistachio pods. I bought three boxes and over a dozen gave out a few drips before the end burst open and coffee grinds came out, all other flavours and blends have been fine and their delivery service is good.

18 June 2026
Unprompted review
Grind logo

Reply from Grind

Hi there, thanks for your review although so sorry to hear about the issue with the Pistachio pods!

Please email us so we can help sort this out for you as we want to make sure you have the best experience possible.

- The Grind Team

Rated 5 out of 5 stars

Going the extra mile

When the free tote bags included in a recent promotion ran out, I received an email telling me Grind had replaced the original bag with the new version at no extra cost, fantastic customer relations!
Love taking advantage of some great offers to keep my coffee stocks topped up at a great price and this was a lovely gesture from an amazing company

2 June 2026
Rated 5 out of 5 stars

Love the coffee

Love the coffee. Prefer the dark blend, smooth and rich. One of the few blends I come back for again and again.

15 June 2026
Rated 3 out of 5 stars

Great environmentally, slight lack of practicality

I like how these coffee pods are better for the environment but when I used the pods (with the right coffee machine) the coffee came out for a second then it started to drip feed into my cup. I also tasted a bit of paper which wasn't fun. I feel like there could be more of a balance in being environmentally friendly and practical! Yummy coffee though!

The delivery was great and it came sooner than I expected! Good quality product and a great collaboration with Pokémon!

8 June 2026
Grind logo

Reply from Grind

Hi Elizabeth,

Thanks for taking the time to leave a review.

We're delighted to hear you enjoyed the coffee, loved the Pokémon collaboration, and that your order arrived sooner than expected!

We're sorry to hear that some of the pods didn't perform as expected in your machine and that you experienced a papery taste. This certainly isn't the experience we want our customers to have. Our pods are designed to be compatible with Nespresso® Original machines, so we'd love the opportunity to investigate this further.

If you could get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, our team will be happy to look into this and help find a resolution.

Thanks again for your feedback, it really helps us continue to improve.

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