My tires were in front of my door.I wasn't home. They delivered and just left . WITHOUT MY SIGNATURE.... Thanks God that my neighbor saw the tires so she took it so nobody steals them. Th... See more
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See what reviewers are saying
great service, good delivery, and a very new tyre (DOT) - thanks!
fast delivery, but I did not receive the plugs that go on the rims for the center hole
Delivered in time, good service and response
Company details
Written by the company
Die Teams von GRIP500 setzen sich voll und ganz für Ihre Zufriedenheit ein. Hinter unserer Website arbeiten engagierte Fachleute mit Strenge und Energie, um Ihnen einen optimalen Service zu bieten. Ob es um den Verkaufssupport, den Kundendienst, die Buchhaltung, das Zahlungswesen, die Logistik, den IT-Service, das Marketing oder die Geschäftsleitung geht, jeder Mitarbeiter verfolgt ein einziges Ziel: IHRE ZUFRIEDENHEIT. Wir freuen uns zu sehen, dass unsere Website von unseren Kunden empfohlen wird und dass ihre Treue unseren Erfolg bezeugt.
Contact info
Germany
- cm@grip500.com
- grip500.de
4.5
Excellent
8k reviews
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Fraudsters!
Fraudsters!
The company does not comply with Danish law and provides no customer service.
I bought 4 new tires three weeks ago, which were delivered by courier after a few days. When I unpack the tires, I notice large bulges and distortions in one of the tires. I immediately take pictures and send a written complaint to Grip500.
They reject the complaint, claiming that there’s nothing wrong. According to them, the bulges and distortions will straighten out when the tire is mounted. I contact our local tire fitter, who has a different opinion. He believes there is a risk that the tire cannot be properly balanced due to the bulges and distortions. The same feedback comes from another local workshop.
I write to Grip500 that we do not agree with their assessment, and I request a replacement tire. This is rejected, and I’m told that if I want to return anything, it will be at my own expense. I’ve now been arguing with them for nearly 3 weeks. They refuse to help and also won’t sell me a new tire as a replacement for the defective one. I have offered to have the tire mounted to see if they are right, with the understanding that they would send a new tire if they’re wrong. They simply refer to the fact that if the tire has been mounted, it can no longer be returned. Regardless of what we do, I have simply bought the 4 tires as they are, including the bulges and distortions.
Their customer service is not Danish, so all communication from their side has been done through Google Translate. They have been downright rude and unpleasant in their language towards me as a customer.
I cannot in any way recommend people to do business with them.
ZERO stars from here.
17/11 my reply to grip500's reply : For real?? Please check my case and come back with a more serious answer. This standard bs answer is to no use at all.
12 November 2024
Unprompted review
Reply from Grip500.de
I'm truly sorry to hear about your experience. It seems like you've encountered a frustrating situation, and I understand your concerns regarding the condition of the tire and the communication issues. Our goal is to ensure customer satisfaction and address any product quality concerns promptly.
Please allow me to clarify a few points. Our products are carefully stored to maintain their quality, and any issues like bulges should be addressed. If you haven't already, I encourage you to open a ticket with our service team, as they can escalate your case for a thorough review. If a ticket is already open, I will ensure that your case is prioritized internally for a swift resolution.
Regarding the communication, I apologize if there were any misunderstandings. We strive to provide clear and respectful assistance to all our customers, and I will pass on your feedback to improve our service.
Thank you for bringing this to our attention, and I hope we can resolve this matter to your satisfaction.
Top!!!!!!!
29 July 2024
Extra!!!Super!!!
3 July 2024
Miserable
Order-registration-money transferred.
After requesting notification that something has changed. 3 days later cancellation of the order of Grip500 and goods 150% more expensive.
I can only advise everyone not to buy from Grip
18 May 2024
Unprompted review
Reply from Grip500.de
We apologize for the inconvenience you experienced. If you haven't already, please open a ticket with our customer service team so we can address this issue promptly. Your feedback is important to us, and we are committed to improving our service. Thank you for bringing this to our attention.
Reply from Grip500.de
I'm sorry to hear about the issue with one of the tires. Since you've already opened a ticket with our customer service, I'll make sure to escalate this matter internally for priority handling. We aim to resolve this as quickly as possible for you. Thank you for your patience.
Hat alles gut funktioniert
24 December 2023
my favorite mature dealer
4 December 2023
Super Ware!!!!Super Preiss!!!
30 October 2023
Alles gut top grip 500
21 October 2023
Super!!!!!!!!!!
3 June 2023
Super!Alles in Ordnung.
5 May 2023
Great service.
1 September 2022
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