Probably a good product. Didn't get to find out.
Placed an order with Gripit.
Nine days later received an email from them to say the goods had been returned by the courier as undeliverable, and asking for an alternative address. Should you no longer require the goods, please let us know etc.
I live in a residential property that is straightforward to find, not off the beaten track or hidden away.
I replied immediately to say the goods were still required, no attempt at delivery had been made, no card had been left, and no problems had been experienced with deliveries to this address from other couriers.
No reply, but it wasn't unreasonable to assume the re-sending of the order had gone ahead.
SIX DAYS LATER, received an email to say the goods were about to be dispatched (15 days after the order had originally been placed, six days after I had replied to say that I still wanted it), and that, if this delivery attempt wasn't successful, I would be charged for any further attempt.
I cancelled the order.
That is my experience of Gripit, and of their approach to customer service, trying to order a product I had previously been raving about to anyone prepared to listen.
I emailed a copy of this review to Gripit prior to posting, thus:
I would like to ask please if you would like to take a look at the draft review below, to check it for any inaccuracies, or unfair maligning of Gripit, or have any other comments, before I post it this evening? It seems only fair for Gripit to have that opportunity.
I am posting this the following day, having received no reply.
5 December 2019
Unprompted review