I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all. I'm not going to waste time telling them what w... See more
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Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yester... See more
Company replied
Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to... See more
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all,... See more
Company details
Information provided by various external sources
Grocery Online is a subsidiary of a major food distribution company based in the UK, offering over thousands of grocery products at low prices. From fresh fruits and vegetables, rice and pulses, spices and seasonings to packaged products, beverages.
Contact info
Unit 9, Aerodrome Way, Aerodrome Industrial Estate, TW59QB, Hounslow, United Kingdom
- +442078711301
- hello@groceryonline.co.uk
- groceryonline.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent
Excellent, good quality and all vegetables and fruits are very fresh.
Though the goods were dispatched by the…
Though the goods were dispatched by the seller on time. But the delivery agency took a week to deliver it
good choice of products and next day…
good choice of products and next day delivery.
Overall great service
Overall great service. Takes a little longer than expected for delivery to be dispatched after order so may be you can work on your turn around times. Care given towards frozen products but may be a better way to dispatch frozen things can be thought off.
Very good service and i was kept…
Very good service and i was kept informed at every step.
customer service was easily accessible and responded promptly to all messages.
Will definitely use their service. Much much better than Red Rickshaw
Nice experience I ordered 2nd time from…
Nice experience I ordered 2nd time from here. Veggies fresh ,packing also Good, delivered on time, but only okra was not fresh. Overall good. 👍
I am happy with the services but not packaging
I am happy with the services but not pleased with packing. Frozen stuff was places on top of paper bag packing which got wet and I had to dry it and not sure if the stuff will survive. So this is the suggestion which they need to take care while packing.
Overall ok
Aubergine was rotten in the pack.A few onions as well were spoiled

Reply from Grocery Online
Good Service.
A very good, and an efficient service, very helpful and quick.
Great online shopping experience
Great online shopping experience, I had a problem with one of the items and this company was quick to get back to me. Refunded me and offered the product for free next time, can’t wait to shop here again 😊
We ordered vegetables goat meat
We ordered vegetables goat meat , it was nicely delivered and the meat and veggies were fresh
Reasonable stock and quick delivery
Reasonable stock and quick delivery. It was nice to receive a letter with some complimentary sweets. ;)
Yet again
Yet again, can’t fault my shopping experience with Grocery Online. Excellent service, softly spoken, very helpful for resourcing your needs. I’m a regular shopper now!
Thanks 🙏
We really appreciate you for bringing fresh groceries to our door. The groceries are as fresh as us going to a local shop and buying them ourselves.
Thank you.
They wasn't very good service didnt…
They wasn't very good service didnt come not very good
Will order again
I ordered some fresh, some frozen and some groceries. The fresh food was really very fresh, I had ordered next day delivery as I was going away soon, from the time of order to the delivery I knew the journey of my order, I will definitely shop again. Thanks
Lots of fresh vegetables online with good price
Delivery was quick, online stocks well organized. Great prices while some shopping are double prices online. Like to recommend
Excellent service
Excellent service - can’t fault them at all. Groceries were sent out on the day that I ordered them. The team are very helpful and responded to my queries Very quickly. I would definitely recommend them.
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