Three weeks before my wedding I went to the Grogo store in Amsterdam and told him that I needed the perfect suit for my wedding. At that time I was recovering from a knee surgery and was still... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
He never gets the order right.Instead of him making sure existing customers have top notch service, he's out there chasing the new ones and when they become old clients he'll treat them like same way... See more
We ordered two suits for our wedding. A sparkly black suit and white suit and both came perfectly as expected. The quality of the material were excellent and the design was very well done. Thank you... See more
Exceptional customer service from point of sale to delivery. They were with me every step of the way. The suit itself is fantastic and fits brilliantly, as described. The bold design really stands out... See more
Company details
Written by the company
Our suits are made from the highest quality fabrics for every man who wants to feel special. Furthermore, what really make us stand out is our exclusive customer service.
Contact info
Otto Veniusstraat 32, 2000, Antwerpen, Belgium
- 0032465134475
- info@grogostore.com
- grogostore.com
4.4
Excellent
188 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never takes accountability for being in…
Never takes accountability for being in the wrong and claims we communicated about an order since 2023 which is an absolute lie. Guys just go to Moss or another reputable store.
3 September 2024
Unprompted review
Genuinely the worst quality suit you…
Genuinely the worst quality suit you can buy. You are better off going to any high street for better quality. Even for the very cheap price I was highly disappointed in the quality of the suit and the service. I had to pay over £100 to get alterations made because who could walk down the aisle in such a horrible suit. The worst part about it is the owner has got people to add reviews to make he’s company look better than it actually is.
Avoid !
24 August 2024
Unprompted review
Reply from GROGO
Mr Yemi Sowole,(same set of groomsmen with bad reviews on our profile, we strive to make every client happy with products and service.
Even after coming on late months of 2023 and showing up two weeks to your event on 4th September,we still delivered new sizes to change.
As bad as some of your groomsmen waited for last weeks, to ask for a size down we are still ready to refund you as we communicated to you from initial complain.We strive to always make customer satisfaction as our highest priorty but client with bad responsibility and dishonesty are those we prefer to refund and get our products back.
To further explain, alteration always depend on individual body size the reason we always try to see the see-ze that fits best.
There are over 1000 clients every year online ad inside our shops, our reviews doesn't make justice of how many people we have helped in stores and our private fittings.
Kindly act correct in your next dealings and you will be a happy client wherever you will be
we wish you the best always Mr Yemi.
Quality and well tailored to fit suits.
I have been buying suits from GROGO for some time now and I must say I have no regrets. I even got my wedding suit from them. They offer excellent customer service. Quality and well tailored to fit suits. All in the details. GROGO represents greatness.
24 November 2023
Unprompted review
Reply from GROGO
over 5 years our client, we appreciate you
I was part of the groomsmen
I was part of the groomsmen, and these guys caused us so much stress that it almost created issues within the wedding party. Thankfully, we managed to sort things out, but it was a disaster. We were told the suits were custom-made, with measurements taken, yet still had to pay over £100 for alterations and they still didn’t fit right. Their website claims a 30-day return policy, but when we tried, they refused to refund us. They promised new suits but backed out just a week before the event. It was an absolute nightmare. Please avoid these people at all costs they will cause you nothing but stress and frustration.
14 September 2024
Unprompted review
The design/style of grogo is just…
The design/style of grogo is just excellent and the quality is so great and so is the customer service
10/10
Would highly recommend
23 March 2024
Unprompted review
Terrible experience from start to…
Terrible experience from start to finish. The suits are poor quality, overpriced, and an absolute disappointment. I can't believe how bad they turned out. Don't trust anything they tell you it's all lies. Their suits are definitely not made from scratch as they claim. Save yourself the headache and avoid the stress. DO NOT USE GROGO or be prepared to regret it.
1 September 2024
Unprompted review
Reply from GROGO
Mr Blairy,here is the reality (same set of groomsmen with bad reviews on our profile, we strive to make every client happy with products and service.
Even after coming on late months of 2023 and showing up two weeks to your event on 4th September,we still delivered new sizes to change.
As bad as some of your groomsmen waited for last weeks, to ask for a size down we are still ready to refund you as we communicated to you from initial complain.We strive to always make customer satisfaction as our highest priorty but client with bad responsibility and dishonesty are those we prefer to refund and get our products back.
We are still waiting for the product for refund after months but team keeps rescheduling.We still stand on waiting to refund you with our product so anytime your team is ready, we will be there to conclude;
Please try to be honest and transparent always .
Please feel free to contact us anywhere when needed and we will be there to do our best still;
Top👌respect 🫡
10 August 2024
Unprompted review
Original costumes and invaluable…
Original costumes and invaluable advice! We were the best-looking groomsmen we could be
Thanks again to the manager!
I recommend and we'll be back soon !
10 August 2024
Unprompted review
They are very gentle and they help you…
They are very gentle and they help you with the best fits. They have a very good service and they are making sure that you will be looking fly on your event or big day!
29 December 2023
Unprompted review
The suit quality was on point.
27 July 2024
Unprompted review
My happiness is GROGO'S PRIORITY.
GROGO is fast and reliable service. He will go far and beyond to make sure that you receive your suit on time. I will definitely continue to order from GROGO store. I am a very happy customer 💯
4 September 2024
Unprompted review
Reply from GROGO
over 18 suits ordered online from United Kingdom.We appreciate your cooperation and looking forward to satisfy you always.
Yesss finally found a great suit!
Couldn’t find a original suit for my movie premiere, tried all the big brands. Then I visit GroGo and I had so many great options for also a great price. Great treatment and found a fitted suit that made my movie premiere night into a dream night and the suit made me feel like the guy of the night! Thank you GroGo store!
27 August 2024
Unprompted review
Reply from GROGO
Cyriel,what a great guest, we are happy to be part of your success and wish you the best in your vision.Always welcome to our house when needed.
I personally bought my wedding suit…
I personally bought my wedding suit from him and the accolades I've had since makes me feel a gentleman. One thing I loved about his service was his way of communication and how promising and fast he delivered my suit. Thank you Grogo
30 September 2023
Unprompted review
AVOID GROGO AT ALL COST!
Grogo are the worst suit company to deal with, your better off going somewhere else. They got all our groomsman suit sizes wrong and refused to make adjustments and didnt supply the suits in time. Derek was very difficult to deal with and it was the worst experience I have recieved.
6 July 2024
Unprompted review
Reply from GROGO
Mr Hossein,(same set of groomsmen with bad reviews on our profile, we strive to make every client happy with products and service.
Even after coming on late months of 2023 and showing up two weeks to your event on 4th September,we still delivered new sizes to change.
As bad as some of your groomsmen waited for last weeks, to ask for a size down we are still ready to refund you as we communicated to you from initial complain.We strive to always make customer satisfaction as our highest priorty but client with bad responsibility and dishonesty are those we prefer to refund and get our products back.
We are still waiting for the product for refund after months but team keeps rescheduling.We still stand on waiting to refund you with our product so anytime your team is ready, we will be there to conclude;
Please try to be honest and transparent always .
Please feel free to contact us anywhere when needed and we will be there to do our best still;
Regardless thank you Mr Hossein
Excellent Customer Service
Excellent Customer Service
I was very excited by the way i was received at the outlet. My knowledge about suits changed instantly. Thus, I just had an event and an outfit was suggested fast forward i was best dressed.
2 September 2024
Unprompted review
Disappointing business practices
I wouldn't recommend using them if you don't want any stress and want a quality suit. They care more about the receiving your money rather than the services they provide.
Once you order a suit and if you are not pleased best believe you wont get your money back or either exchange. Never have I experienced anything like this, stay away if you can!
2 September 2024
Unprompted review
Reply from GROGO
Mr Francis,(same set of groomsmen with bad reviews on our profile, we strive to make every client happy with products and service.
Even after coming on late months of 2023 and showing up two weeks to your event on 4th September,we still delivered new sizes to change.
As bad as some of your groomsmen waited for last weeks, to ask for a size down we are still ready to refund you as we communicated to you from initial complain.We strive to always make customer satisfaction as our highest priorty but client with bad responsibility and dishonesty are those we prefer to refund and get our products back.
We are still waiting for the product for refund after months but team keeps rescheduling.We still stand on waiting to refund you with our product so anytime your team is ready, we will be there to conclude;
Please try to be honest and transparent always .
Please feel free to contact us anywhere when needed and we will be there to do our best still;
GROGO IS A GREAT PLACE TO GET A QUALITY…
GROGO IS A GREAT PLACE TO GET A QUALITY SUIT! I AM ALL THE WAY IN THE UNITED STATES AND GOT MY SUIT VERY FAST HAVE THE ORDER. THE SUITS ARE CLEAN AND LIKE NOTHING EVER SEEN BEFORE. FOR ANY OCCASION GO TO GROGOSTORE.COM
18 August 2024
Unprompted review
Horrible Suits & Customer Service
We ordered some suits for my friends wedding and the quality of the suits was terrible and the customer service was horrible. A worker by the name of Derek measured all of us and even with that, the suits came in wrong sizes. Derek was very difficult to deal with and very rude. We are still awaiting a refund as someone of us had to go elsewhere to get new trousers, blazers and also find our own tailor to fix the mess caused by Grogo. AVOID!
6 June 2024
Unprompted review
Reply from GROGO
Mr Hassan(same set of groomsmen with bad reviews on our profile, we strive to make every client happy with products and service.
Even after coming on late months of 2023 and showing up two weeks to your event on 4th September,we still delivered new sizes to change.
As bad as some of your groomsmen waited for last weeks, to ask for a size down we are still ready to refund you as we communicated to you from initial complain.We strive to always make customer satisfaction as our highest priorty but client with bad responsibility and dishonesty are those we prefer to refund and get our products back.
We are still waiting for the product for refund after months but team keeps rescheduling.We still stand on waiting to refund you with our product so anytime your team is ready, we will be there to conclude;
Please try to be honest and transparent always .
Please feel free to contact us anywhere when needed and we will be there to do our best still;
Regardless thank you Sir Hassan.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.