I booked a trip to the Phoenix airport and was not told the ticket was non-refundable. The very next morning I requested a refund asking them to make an exception and they refused. I told them... See more
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Worst service ever! Arrived at Atlanta from France. Walked out to meet bus at 10:58PM. Even told family we're two minutes early. No bus found going to Gainesville. Pick ups are NOT hourly as they adve... See more
Very bad company! I rode to Phoenix airport with them, shuttle was 20 minutes late, no apology from the driver, van was terrible, dirty and very uncomfortable. I even applied for a job as a driver,... See more
Ghosted at Monterey Regional Airport after confirming pick up..Very difficult to reach customer service. I was refunded ticket price but they did not cover the last minute pricey Uber. Awaiting follow... See more
Company details
Information provided by various external sources
Shuttle Service - Groome Transportation has 200+ daily trips to Hartsfield-Jackson Atlanta International Airport (ATL), Minneapolis-St. Paul Airport (MSP), and Nashville Airport (BNA).
Contact info
Lewis Road 5500, 23150, Sandston, United States
- groometransportation.com
1.5
Bad
61 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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ABSOLUTELY THE WORST EVER
ABSOLUTELY THE WORST EVER! My daughter reserved a shuttle from Phoenix airport to NAU in Flagstaff. She landed at 11pm and shuttle was going to pick her up at 12:30 am. She went outside 15 minutes before the shuttle was to arrive as planned and waited for the shuttle...it never showed up. At 12:33am she called to ask the location of the shuttle as she had been waiting. The incredibly rude Janette informed her she missed the shuttle and was less than helpful. My daughter called me incredibly upset as now she was stranded alone at midnight. I called at 12:38 and unfortunately spoke with Janette as well. I have never in my life experience a more rude "customer service" agent. She informed me the Flagstaff shuttle broke down and she was supposed to catch the Sedona shuttle. "If she was out there at midnight the Sedona shuttle driver would have told her". Why would she be out there for the Sedona shuttle at midnight? She wasn't going to Sedona and her shuttle wasn't scheduled for 30 more minutes. They have all my daughters information, they could have sent her a text or an email...NOTHING! She would have loved nothing more than to get back to college earlier than 3am as original shuttle was scheduled. She was inside the terminal looking out the windows for an hour and a half waiting for the Flagstaff shuttle. Then went out 15 minutes as before her scheduled shuttle. Why would I send my 19 year old daughter outside at midnight before she needed to be? THATS NOT SAFE!!! So clearly Groome has no concern customer safety and for leaving a 19 year old stranded alone at midnight when this all happed because THEIR SHUTTLE BROKE DOWN! I never write reviews but will make sure to take the time to write to every platform what a horrible company this is!
10 December 2019
Unprompted review
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