I purchased the grounding sheet probably two years ago. It is the only bottom sheet I've used since then, and have noticed no benefit whatsoever. I was really looking forward to experiencing some po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been using the sheet for maybe a year now. Fabrication is good, fits good. As for benefits, I can only trust that there are as I continue to have issues with aches, pains, and bought of insomnia whi... See more
I have used the product for over 4 years. After all of this time I neither liked nor disliked the product. Historically I have never had trouble falling asleep or waking up. While I liked the notion o... See more
I have 2 sets of your bed sheets, and several regular bed sheets. I have a sleep number bed as a good judge on how I sleep. Sadly I’ve really not seen a difference, not even a little difference in my... See more
Company details
Written by the company
Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Contact info
3.0
Average
738 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My introduction to the Grounding sheet…
My introduction to a Grounding sheet started five years ago, on my first night the difference it made getting out of bed halfway through the night was nothing but miraculous a huge reduction in pain.
I have reordered recently distributing to my friends and family in the UK.
My three bedrooms now all have Grounding sheets.
The quality and price of this company are way ahead of competitors. I highly recommend this product to anyone that has an interest in the Grounding experience. I know as my first Grounding sheet from a local company was triple the price. Thanks Grounding Official.
8 January 2025
Unprompted review
The sheets broke/deteriorated/ got…
The sheets broke/deteriorated/ got flimsy after just few months of use and, I have never felt anything by using them.
18 December 2025
Unprompted review
Happy with it.
Happy with it. I place it under my mattress protector so it doesn't need to be washed every time I change the sheets. Seems to work well for me. I get a good nights sleep. Been using it for a year or more.
18 December 2025
Unprompted review
Unfortunately the sheet didn’t work at…
Unfortunately the sheet didn’t work at all for us. Absolutely no difference. We used the plug adapter provided for Australian sockets - however no joy here. It was very disappointing.
31 January 2025
Unprompted review
refund paid
This is the second time I will write about my experience with this company, since from their reply here at truspilot, and my reply back to what they asked, nothing hás changed. I still don't have my money back. I still send them email messages and still the same reply, that they are going to see with the "relevant team" about my situation. They have asked me, through trustpilot, more information, which i have sent. I Will provide it again here:
My order number is: Order #171620. I still wait to have my money back, past 4 months!!!!
Just to say that Grounding Oficial has paid my refund. Thank you
11 August 2025
Unprompted review
Reply from Grounding Official
Dear Lisa,
Thank you for taking the time to follow up, and we are genuinely sorry this has taken longer than you expected. We also appreciate your patience over these months.
The additional details you provided through our Trustpilot verification request were crucial, as they allowed us to locate and confirm the correct transaction and escalate it properly. With that information in place, we have now moved this to completion and ensured a full refund is being processed for Order #171620.
If you do not see the refund reflected shortly (timing can vary depending on your bank and payment provider), please reply to our Trustpilot message with the best email to reach you and we will confirm the refund reference and status directly.
Best regards,
Grounding Official
A Good Night's Sleep
My husband and I love our grounding sheets from Grounding Official! We have been sleeping on the grounding sheets for several years now and cannot imagine a good night's sleep without them. Whenever we travel, we immediately notice we do not sleep as well. When we are not in our bed on the grounding sheets, we experience interrupted sleep and wake up with achey joints. I will never be without them again.
I bought a grounding sheet for my adult son. He has been sleeping on his sheet for several years now. He swears by them just as we do. Very recently, his sheet tore in the wash. Since the tear, he has not been sleeping well at all. We have all concluded that the his grounding sheet was responsible for his restful nights. It is evident that he needs another grounding sheet to replace the torn one. I ordered him another grounding sheet and am currently waiting for my order to arrive. My son cannot wait to get a good's night sleep again. Our family is a firm believer in the product!
10 December 2025
Unprompted review
Reply from Grounding Official
Dear Tina,
Thank you so much for sharing your experience and for being such a long-time supporter of Grounding Official. It truly means a great deal to us to hear how consistently our grounding sheets have supported better sleep for you, your husband, and your son over the years.
We love hearing that the difference is noticeable not only at home but also when you travel, as that is exactly the kind of real-world feedback that reinforces why grounding can become such an essential part of a nightly routine. It’s also incredibly meaningful to hear that your son experienced the same benefits and immediately felt the difference once his sheet was no longer usable.
We’re sorry to hear about the tear in the wash, but we’re glad to know a replacement is already on the way. We truly hope his new grounding sheet helps him return to the deep, restful sleep your family has come to rely on.
Thank you again for your trust, your loyalty, and for taking the time to share such thoughtful feedback. Stories like yours are exactly why we do what we do.
Best regards,
Grounding Official
Sharing feedback on both quality of your product and my overall customer service experience.
I am writing to share feedback on both the quality of your product and my overall customer service experience. While I believe in the benefits of your sheets, my experience has been disappointing.
When I first ordered, I carefully followed the washing instructions provided. However, the sheets came out damaged after the very first wash. I reached out via both email and phone, but received no response. It was not until I disputed the charge with my credit card company that I heard back from you. I was then asked to provide photos of the damage, and it ultimately took approximately six weeks to receive a replacement sheet.
The replacement initially worked well, but after some time, one of the metal pieces that connects to the cord detached. Since the set only came with one cord and two attachments, I decided not to contact the company again. I also considered placing another order, but noticed that the pillowcases are no longer sold with the sheet.
While I still believe the concept of your product is strong, the combination of product issues, delayed response times, and the difficulty in resolving problems after payment has been processed has left a negative impression. I hope you will consider this feedback to improve both product durability and customer support responsiveness moving forward.
9 April 2025
Unprompted review
Reply from Grounding Official
Dear Valued Customer,
Thank you for taking the time to share such detailed feedback. We genuinely appreciate you acknowledging the concept and potential benefits of grounding, and we are truly sorry that your experience with both the product and our support did not meet your expectations.
We regret that your first sheet was damaged after washing, especially as you followed the care instructions. We also apologize for the delay in our initial response and for the frustration caused by the time it took to resolve the issue and send a replacement. That is not the level of responsiveness we aim to provide, and we understand how disappointing that must have been.
Regarding the replacement and the detached connector, we are sorry this happened and that it discouraged you from reaching out again. This is valuable feedback for us, as connector durability and spare component availability are areas we continue to review and improve. Your note about the pillowcases is also heard, and we are actively evaluating our bundles and accessories based on customer feedback like yours.
While we are glad the replacement initially worked well, we regret that the overall experience left a negative impression. Your comments are being shared internally, as they help us improve both product quality control and customer support processes so future customers have a smoother experience.
If you would like us to review your case further or assist in any way, we would welcome the opportunity to do so. Thank you again for your honest and thoughtful feedback.
Best regards,
Grounding Official
Great Customer Service From Grounding
I was concerned that the Grounding Mat did not arrive on the very day I had been told to expect it. Because I had borrowed a mat from my Reiki instructor, I needed to return hers as soon as possible. But I didn't want to give the mat back without having my own. With the grounding mat I found that I fall asleep faster and wake up more relaxed. And I've been regularly waking up before my alarm clock goes off. I texted Grace at Groundingofficial. She was very friendly and helpful in the very short three-day period it took for the mat to arrive. I had gotten anxious; I shouldn't have. It was shipped on time but the postal service ran slow. My package included a free pair of grounding shoes and two books on grounding explaining how and why it's beneficial. I'm very pleased!
3 December 2025
Unprompted review
Reply from Grounding Official
Dear Jim,
Thank you for sharing your experience and for taking the time to follow up so thoughtfully. We completely understand how timing can feel stressful, especially when you needed to return a borrowed mat and were waiting on your own to arrive. We’re glad everything ultimately worked out and that the delay was due to the postal service rather than the shipment itself.
It’s wonderful to hear that the grounding mat has helped you fall asleep faster, wake up more relaxed, and even start your mornings before the alarm goes off. Those are exactly the kinds of changes many people hope for when incorporating grounding into their routine. We’re also happy to hear that Grace was able to support you and provide reassurance while your order was on the way.
We’re delighted that you enjoyed the extra items included in your package and that the educational materials added value to your experience. Thank you again for your patience, your understanding, and for sharing such positive feedback.
Best regards,
Grounding Official
Questionable business practices
When I placed my order my paypal account was billed. A few seconds later, there was a second charge on my paypal account for a second grounding sheet. I immediatedly went to the website and emailed them to remove the charge. Called and no one answered the phone. No response to the email. Next day sent I called, no answer so I sent another email, this time requesting an immediate refund. I did get a response. They would refund my money if I sent the 2nd sheet back and paid $15 for shipping and handling. You have to be kidding me. It was YOUR fraud Grounding official! Shipped from Germany, I had to wait for the sheets to arrive. Ultimately, I decided not to pay another dime and just kept the sheets. I don't know if the grounding works or not.
13 September 2025
Unprompted review
Reply from Grounding Official
Dear Chere,
Thank you for sharing your experience, and we are truly sorry for the frustration this situation caused. We understand how concerning it is to see an unexpected duplicate charge, and we regret that this was your experience with us.
We want to clarify that the second charge was not intentional or fraudulent, but the result of a payment processing error at checkout, which can occasionally occur with PayPal when a transaction is interrupted or duplicated. That said, we fully acknowledge that this caused confusion and inconvenience, and for that we sincerely apologize.
At the time, our team followed the standard refund procedure tied to completed shipments, which required the additional item to be returned before a refund could be issued. We understand how this felt unreasonable from your perspective, especially given the circumstances, and we are sorry that this was not handled in a way that met your expectations.
We value your feedback, as it helps us improve both our systems and our communication, and situations like this have already led to internal improvements to prevent similar issues in the future. Should you wish to revisit this matter or need any further clarification, we invite you to reach out directly so we can review your case again and assist where possible.
Best regards,
Grounding Official
Don't waste your money
I contacted the company a couple of times after sleeping on the sheet for over a month (yes, washed it too, lol) but saw no benefits. I've used grounding half sheets purchased on Amazon that I immediately felt benefits from—so I'm a believer—but they don't last long so thought I'd take the plunge and buy a full fitted sheet. They had great reviews - but the product did not deliver. Just a useless expensive sheet. They will not respond to me after repeated attempts and then I noticed that there's no way to leave a review on their site, which makes me think the reviews are fake. Don't waste your money here. Better off buying something from amazon or paying much more from a reputable seller. Truly disappointed. I'll be buying the Amazon half sheet again... :(
15 November 2025
Unprompted review
Reply from Grounding Official
Dear Dlpete,
Thank you for taking the time to share your experience. We take feedback like this very seriously, which is why we have requested more information through the Trustpilot platform to verify your purchase and assist you properly. We cannot locate any order under your name or details so far, which makes it difficult to investigate what may have happened or offer any meaningful support until verification is completed.
It’s also important to clarify that our reviews are 100% real and come from verified customers who purchased directly from our store. The ability to leave reviews is built into our system and updated regularly, and many customers post both positive and critical feedback. Suggesting that our reviews are fake without confirmation or verified experience is not accurate and does not reflect how our business operates.
Regarding the grounding sheet itself, thousands of customers have experienced significant improvements, but results can vary depending on proper setup, outlet grounding, skin contact, and other individual factors. Without verifying the purchase and understanding your specific situation, it’s impossible for us to determine what went wrong or provide guidance.
Once we receive your order details, we are more than happy to help you step-by-step and ensure you get the support you need.
Best regards,
Grounding Official
RUN! Not trustworthy, ridiculous customer service
To: Grounding legal team
I am writing to formally request the immediate erasure of my personal data—specifically my name and city —from the Trustpilot website, pursuant to Article 17 (Right to Erasure) of the General Data Protection Regulation (GDPR), also known as the AVG in the Netherlands.
Publishing my name and city together constitutes processing of personal data under Article 4(1) GDPR, as it can identify me uniquely, and no lawful basis (such as consent under Article 6(1)(a) or legitimate interest under Article 6(1)(f)) appears to justify this without my permission.
Continued publication without a valid legal ground violates GDPR, potentially exposing your company to fines up to €20 million or 4% of global annual turnover (Article 83 GDPR), regulatory action by the Autoriteit Persoonsgegevens, and civil claims for damages (Article 82 GDPR).
Please confirm in writing within one month (Article 12(3) GDPR) that you have: (1) removed all instances of my data from your website and any backups; (2) informed any third parties (e.g., search engines) of the erasure (Article 17(2)); and (3) ceased all further processing. If you claim an exemption (e.g., Article 17(3)), provide justification immediately. Failure to comply may lead me to escalate to the Autoriteit Persoonsgegevens.
------
I ordered on the 28th of September, and still haven’t received anything on the 15th of November. Have been in contact with customer service multiple times, but they just tell me to check the tracking number (as if that's magically going to make the package appear?). I've requested a refund 3 times and they just ignore my emails.
According to Dutch law, specifically Article 7:11 of the Dutch Civil Code (Burgerlijk Wetboek), the risk of loss or damage remains with the seller until the goods are physically received by the buyer.
Order #172941
15 November 2025
Unprompted review
Not even 1%doesnt help my pains and i…
Not even 1%doesnt help my pains and i am using it every night for the whole nght .
WASTE OF MONEY!!!!
10 November 2025
Unprompted review
Reply from Grounding Official
Dear Marcy,
We’re sorry to hear that you haven’t experienced relief yet, though calling it a “waste of money” after your personal experience feels a bit unfair, especially given the large number of verified customers who have seen real, measurable improvements in sleep, pain, and energy levels over time.
When someone reports no change at all, it’s almost always related to factors beyond the sheet itself, such as:
Setup issues: Even a small detail, like using an ungrounded outlet, a damaged cord, or thick insulating layers between the body and sheet, can completely block conductivity.
Adaptation time: Some people feel results overnight, while others need 2–4 weeks for their body to electrically rebalance and inflammation levels to settle.
Individual health background: Chronic pain, medication use, or high stress can delay how quickly grounding effects become noticeable.
We’ve also requested more information through the Trustpilot platform to verify your purchase and help you directly. Once confirmed, our support team will gladly guide you step-by-step including how to test your connection and optimize results, so you can experience the same improvements that thousands of others already have.
Best regards,
Grounding Official
SCAM !!
Ordered from Europe and wanted to cancel because of shipping and taxes, never got my money back despite numerous requests.
It is a scam.
15 October 2025
Unprompted review
Reply from Grounding Official
Dear Valued Customer,
Thank you for sharing this. We take claims like this very seriously. We have sent a request for more information through Trustpilot so we can verify the details and confirm whether the order was placed with our store. At the moment we do not have a name or order number, so we cannot locate a purchase in our system.
If the order was placed with us, cancellations are processed before dispatch and refunds are issued to the original payment method. If a parcel has already shipped, we can still help under our return policy. For clarity, VAT is shown at checkout for EU deliveries, while any duties or local taxes outside the EU are assessed by the carrier or customs.
Please reply to the Trustpilot information request with your full name, order number, email used at checkout, and delivery address. Once we have this, we will review and respond within one business day.
Best regards,
Grounding Official.
Horrible Experience
I have had a horrible experience with this company. I purchased a grounding sheet for $140 Nov 16, 2024 and after about ten days, decided to return it. My husband felt it made his sleep worse, and I noticed no difference. I contacted the company by email Dec 4, 2024. They informed me that I had to return it to Germany. I spent $43 with UPS to have it ship with tracking to the address they gave, and emailed them the tracking number Dec. 29th, 2024. I received several calls over the next few weeks from UPS international stating that they would not accept the package. I called the company several times and informed them, as well as gave them the phone number UPS gave me for them to call. Feb 28, 2025, I received the sheet back from UPS. They said it was never accepted by Grounding Official. I emailed the company that day and they apologized and said they would process a refund.
I have emailed them at least 9 times over the last months, and still no refund. They always send back a message saying they are sorry for the delay, they will escalate the case. There is no way anything is being escalated, about nine months later. This company is dishonest and I would recommend you stay away from them. This is probably the worst customer service I have ever experienced.
Edit- I will email you the tracking information and other information you requested. The order number was #149137. If I receive the refund as you stated, I will update my review and change my rating.
3 December 2024
Unprompted review
Reply from Grounding Official
Dear Kathryn,
Thank you for laying out the timeline in detail, and I’m truly sorry for the frustration you’ve experienced. What you describe is not the standard we set for ourselves, and we want to make this right quickly.
A few important points up front:
You should never have been stuck with a carrier refusing delivery at our EU return hub. If that happened, it’s on us to fix.
Given the delay and repeated back-and-forth, we will honor a full refund and reimburse your documented $43 UPS return cost once we verify your order and tracking details.
To resolve this within one business day, please reply to the Trustpilot “Find Reviewer” request (or email us directly) with:
Order number and the email used at checkout
The UPS tracking number and a photo/screenshot of the return receipt showing $43 paid
Your current possession status of the sheet (you mentioned UPS returned it to you on Feb 28, 2025)
Next steps from our side:
As soon as we receive the above, we’ll issue your full refund to the original payment method and reimburse the $43 UPS fee.
If you still prefer to return the sheet, we will also issue you a prepaid return label to our EU hub so you are not out of pocket again.
We’re reviewing why the original return was not accepted and why your follow-ups did not get a final resolution. That process is internal, but your refund will not wait on it.
We appreciate you giving us the chance to fix this and ensure your experience doesn’t define us. Please reply with the details so we can close this out for you promptly.
Best regards,
Grounding Official.
Place order #172915 on September 27/25…
Place order #172915 on September 27/25 at 8:56 a.m. after seeing a post on Facebook. Liked that there was a 90 day money back guarantee so ordered 3. After placing order, I started checking out the reviews online. Should have done that first I know. Found out that even though they were sent from the United States, returns had to be sent to Germany and that the cost to return was more than the sheets. Immediately contacted support to cancel my order. Recieved a response on the same day as ordered, that they would try to cancel my order. Next day received an email verifying that my order was canceled and my credit card would be refunded the $250.06 canadian. Perfect right? Not. After many excuses from " Unexpected system problems to waiting on their Management team for their final response, Still no refund. Went to Trust Pilot to read reviews and what do you know. Same Temp plate responses being recieved by others. Sent a final email to them on October 22/25 asking why the inconsistencies to my refund. Advised them of going to my Credit card company and advising them of this fraud. So that is the only way to get your refund I'm guessing. STAY AWAY FROM THIS COMPANY PLEASE
27 September 2025
Unprompted review
Reply from Grounding Official
Dear Dorothy,
Thank you for laying out the details so clearly. I am sorry for the frustration you have experienced. I can see you were promised a cancellation and a refund of 250.06 Canadian dollars after placing order 172915 on September twenty seventh, and you have not seen the money returned. That is not the experience we want for any customer.
Here is what we will do now to resolve this quickly.
Please reply to the Trustpilot information request with the order number 172915, the email used at checkout, and the cardholder name.
If the email on your Trustpilot profile differs from the checkout email, include the last four digits of the card that was charged. Do not send the full number.
Once we match the order in our system, we will process the refund to the original payment method and send you a confirmation receipt. If a refund was already triggered earlier but not posted, we will provide the processor reference so your bank can trace it.
A note on returns. Our EU hub is in Germany, but this does not affect cancellations that are confirmed before dispatch. In your case, you received a cancellation confirmation, so a refund is the correct outcome.
We appreciate your patience and will prioritize your case as soon as we receive the verification details. Thank you for giving us the chance to fix this.
Best regards,
Grounding Official.
Love my grounding sheet and mat
Love my grounding sheet and mat. I try to stay grounded as much as possible at home. 8-9 hours when i sleep and rest of the time with my mat. Cooking dinner on mat, watching tv on mat so yes as much as possible and love every second of it.
10 October 2025
Reply from Grounding Official
Dear Jay,
That's absolutely fantastic to hear! We love that you've integrated grounding so seamlessly into your daily life.
You've got the right idea consistency is key, and maximizing your grounded time while sleeping and during activities like cooking and watching TV is the best way to feel the cumulative benefits.
Enjoy every second of feeling grounded and refreshed!
Best regards,
Grounding Official
Horrible customer Service, false marketing promise
My experience with the customer service of Grounding Official has been horrible! Trusting their marketing promise for delivery within Europe taking 2-4 days I ordered the fitted sheet. Today is day 20 after I have ordered and paid for the product and it still has not arrived. I enquired numerous times via email. I do not get clear answers regarding the date of delivery but general jargon that seems to be generated by AI. My issue is not addressed and I do feel taken seriously. I requested my issue to be escalated to senior level of staff with no luck. This company seems very dodgy and I prefer if I could get my money back as I have lost all trust in their quality and integrity. Do NOT buy from them!
8 October 2025
Unprompted review
Reply from Grounding Official
Dear Ulrike,
Thank you for sharing your experience, and we sincerely apologize for the frustration and serious disappointment you've faced. A 20-day wait for a product that was promised in 2–4 days is absolutely unacceptable, and we take full responsibility for the failure of our delivery promise and the subsequent lack of clear, helpful communication.
We want to assure you that your issue is being taken seriously. We have immediately requested more information about your order directly through the Trustpilot system to verify your details and locate the specific transaction.
We understand why you feel skeptical and would prefer a refund. We are committed to making this right, but first, we need to confirm that your order was indeed placed with our official store and that we have the necessary information to process the full return of your money.
Once we confirm these details, we will not only issue your refund immediately but also investigate why the tracking and communication failed so severely.
We value your trust and are working urgently to resolve this for you. Please look for our message asking for the order details so we can proceed right away.
Best regards,
Grounding Official
I find I sleep better at night
I find I sleep better at night. It took a while but it is great for me. About two weeks. I put a sheet over top of the grounding sheet and it works well. Thank you.
5 October 2025
Unprompted review
Reply from Grounding Official
Dear Fern,
Thank you for sharing your experience! We're delighted to hear that you are sleeping better now, and we appreciate you letting others know that sometimes it takes about two weeks to truly feel the full benefits. Everyone's body responds differently!
It's also great that you confirmed that using a regular sheet over the top works well for you—that's a fantastic tip for comfort while still receiving the grounding benefits.
Thank you for choosing us!
Best regards,
Grounding Official
9/9/25 BEWARE
9/9/25
Still in the process of trying to send back 2 (K and Q) grounding sheets. Was told to send them to Germany, then send copy of the receipt and id get my refund. One problem, it cost $350. to send the two back. OUTRAGEOUS!!!
The return address from where they were sent was California. What’s Wrong with this picture? A scam in the works?
Leaves me wondering. After reading this reviews I’m perplexed.
My experience with them is not over. Just a warning to future purchasers, BEWARE.
9 September 2025
Unprompted review
Reply from Grounding Official
Dear Patricia,
Thank you for your review. We are sorry to hear about your difficulties with the return process. This is certainly not the experience we want for our customers.
To help us investigate this matter, we have requested more information about your order through the Trustpilot system. Upon a review of our records, we could not locate any orders or email conversations under the name "Patricia Chambre." This leads us to question if your purchase was made from our official store.
There are many companies that sell grounding products, and we want to ensure we are addressing your specific situation. Once we confirm your order details, we will assist you with this issue immediately and provide a clear solution.
We look forward to your response so we can assist you further.
Best regards,
Grounding Official
No refund!
I ordered something with a promise on the website that it was refundable. I have sent it back because the product was not what I expected. According to the tracking number, the package was returned on July 24th. I e-mailed the information including the tracking number with the question when I can expect return payment. After two reminders I received an e-mail back that my concern was escalated to management on August 9. To this date (September 4th) , I have still not received my 135,- refund nor have I heard anything back. I do not recommend to buy anything from this company.
After sending additional details, still no refund up to date (September 18). What a scam.
9 August 2025
Unprompted review
Reply from Grounding Official
Dear Valued Customer,
Thank you for reaching out and sharing your concern. We sincerely apologize for the delay in processing your refund and for the lack of communication you've experienced. This is not the standard we hold ourselves to, and we understand your frustration.
To properly assist you, we have requested your order details through the Trustpilot system. Once we can confirm your order and the return information, we will immediately process your refund of 135usd.
Please rest assured that we are giving this our immediate attention and will work to resolve it as quickly as possible. We appreciate your patience and understanding.
Best regards,
Grounding Official
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