Has taken a few weeks to notice any effect, having suffered from neuralgia and poor sleep patterns these have now improved. Thought I’d trial not having my gabapentin medication tonight as haven’t ha... See more
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Have had severe pain from back injury since 1997 several surgeries lumber, then !! breast cancer , too many drugs etc My son had started using his Grounding mat and suggested I try Must say I never... See more
Company replied
After seeing positive reviews from IG, I decided to try with the Grounding Mat. It took nearly a month to arrived from China. Within a few days of using, I could sleep better, don't feel sluggish or l... See more
Company replied
My parcel when received had been ripped open, and items missing. On contacting the customer service, all missing items were replaced. It has been a pleasure to purchase and deal with a reliable comp... See more
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Company details
Written by the company
Affordable, premium grounding mats and grounding bed sheets.
Contact info
4533 MacArthur Boulevard Newport Beach, 92660, Newport Beach, United States
- support@groundingwell.com
- groundingwell.com
4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service
The worst company I have ever had dealings with. The customer service is non-existent. They do not reply to emails, have no phone number listed. Said the item shipped Monday(it’s Friday) and USPS has no record of the tracking number. Smells like a SCAM.
13 February 2026
Unprompted review
Reply from Groundingwell
Hi Trey,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Please know that we normally respond within 24 hours. Please check your spam or junk folder in case our reply was filtered there.
If you're unable to find our response, please email us at support@groundingwell.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any orders linked to this review.
We look forward to hearing from you.
Can’t believe I a) paid so much b)…
Can’t believe I a) paid so much b) waited to long to find this flimsy package shoved in my letter box.. Open it up with flimsy fabric, flimsy wiring, and loose threads. If the is not broken to start with i can’t see it lasting long. I’ll review performance in a few weeks.
11 February 2026
Unprompted review
Reply from Groundingwell
Hi Alicia,
We’re sorry to hear about your concerns with the product’s appearance. While the fabric and wiring are designed to be lightweight and flexible for comfort, they are tested for durability and performance.
If you notice any defects or issues, please email us at support@groundingwell.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. We truly value your feedback and hope you’ll share your experience after using it for a few weeks.
Quality of life is back
I love Grounding Well's products. The bed sheet has made a life changing impact on my health and wellbeing. For over 50 years, I've suffered with severe leg cramps every 3-4 months for 2-3 nights, several times a night. Pain, misery, exhaustion on repeat was the cycle. Years of a variety of doctors, supplements, magnesium creams, and the only relief was heating pads. Until I tried the grounding sheet. I rarely get leg cramps and if I do, they are gone in 5-10 minutes. The sheet has saved my quality of life.
6 May 2025
Unprompted review
Reply from Groundingwell
Hi,
Thank you so much for sharing this amazing testimonial. We’re truly grateful to hear how much the grounding sheet has improved your health and quality of life. Stories like yours are exactly why we do what we do, and we’re honored to be part of your wellness journey.
It’s a scam
I really wanted this to work but honestly feel taken for a fool. Does not work and is now going to cost me €25 to return from Ireland to the United States.Even though it was shipped from China and takes 2 weeks to get to you.
They offer 60% back if you don’t want to return but that would cost me a loss of €50.
Edit:
Had to accept the 60% refund due to Ireland returns being blocked from being sent to a PO Box. I communicated this several times but received the same generic response.
5 February 2026
Unprompted review
Reply from Groundingwell
Hi Siobhan,
We’re truly sorry to hear that the product didn’t work as you hoped and that the return cost feels frustrating. We completely understand how disappointing that can be, and we never want anyone to feel taken advantage of.
While many customers experience positive results, we know that grounding may not work the same way for everyone. That’s why we offer a 90-day money-back guarantee and flexible options to make the process as fair and convenient as possible.
You can choose one of the following options:
1. Return the item for a full refund.
2. Keep the item and receive a 60% refund, so you don’t have to spend money on return shipping.
We understand that international return shipping from Ireland can be expensive, which is why we provide the partial refund option—to help reduce your loss if returning the item isn’t practical.
Regarding shipping, while our fulfillment partners may be based in different locations, we always aim to deliver orders as quickly as possible and provide tracking for transparency.
Your satisfaction is very important to us, and we genuinely want to make this right for you. Please let us know which option you’d like to proceed with, and we’ll take care of it right away.
Did not stay in place. Will not refund.
Did not stay in place. Refuse to refund. Trying to get a refund but customer service isn’t helpful. My shipping receipt went missing but it was sent back to them and was never returned to me so they definitely got it back. Customer service not helpful. Do they get so many returns they can’t keep track of what they get back?
4 February 2026
Unprompted review
Reply from Groundingwell
Hi Robyn,
We’re very sorry for the inconvenience and frustration this has caused. We understand how disappointing this situation must feel, and we truly appreciate your patience.
All returned items from our customers are processed for a refund once we receive the return receipt. As stated in our return instructions, we require a return receipt with the tracking number so we can log and confirm the returned item. This helps us ensure refunds are processed accurately and promptly.
At the moment, we are still waiting for this information from you. Without the tracking details, we’re unfortunately unable to confirm receipt of the return. If you’re able to provide any proof of shipment, such as the tracking number, a photo of the shipping receipt, or any carrier confirmation, we’ll be happy to review it and proceed with your refund as soon as possible.
Thank you for your understanding, and we’re here to help if you can share any additional details.
I ordered the half grounding sheet…
I ordered the half grounding sheet which arrived safely. The first night of sleeping on it was really positive, I felt the difference, my husband who does not sleep well at all and hasn't done for a very long time said after the second night he slept really well and we are continuing to do so, all in all a great purchase for us. The feel of it is good quality and well made, so thank you Grounding Well 🌿
4 February 2026
Unprompted review
Reply from Groundingwell
Hi T.Malins,
Thank you so much for sharing your experience. We’re so happy to hear that you and your husband are sleeping better and feeling the benefits. Great sleep makes such a big difference, and it means a lot to us that you’re enjoying the quality of the sheet too. We truly appreciate your support.
There seem to be mixed reviews on here
There seem to be mixed reviews on here. I have rheumatoid arthritis, neuropathy and sleep problems and possibly fibromyalgia. I ordered a mat and had to wait nearly 3 weeks before delivery. When it arrived (from China) one of the adapter pins was broken off. I queried this and got a prompt apology and was told that I would receive a replacement. This also took a few weeks to arrive, and I was advised not to use the broken plug in the meantime (although the earthing pin was fine). It’s hard to tell if the mat is having much effect so far (after a few weeks of using morning and evening). I wish that it came with some sort of tester as it is impossible to know whether it is actually operating as it should.
2 February 2026
Unprompted review
Reply from Groundingwell
HI Arguile,
Thank you for sharing your experience and for your patience with the delivery and replacement process. We’re sorry again about the damaged adapter and the delay in receiving the replacement.
It can take some time for people to notice the effects of grounding, especially with conditions like arthritis, neuropathy, or sleep issues—everyone responds differently. Consistent use over several weeks is usually recommended.
We understand your concern about testing the mat. Grounding testers are available and can help confirm your setup is working correctly. If you’d like, we can share guidance on how to test your mat and ensure everything is connected properly.
Please feel free to reach out to us directly if you have any questions—we’re happy to help.
So far no goods and no order number
The goods,although arriving later than told, have been delivered safely
1 February 2026
Unprompted review
Reply from Groundingwell
Hi Tony,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Please email us at support@groundingwell.com, including your order details, full name, and email address used to place the order, and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any orders linked to this review.
We look forward to hearing from you.
It’s Good Quality!
I took a chance on this company after reading the reviews here. I’ve been working with the grounding mat for 4 days now. I’ve been told to give it two weeks. The order did take close to 3 weeks to arrive as it does come from China. I find it good quality, and it had no damage from the shipping. It was exactly as advertised. I have no complaints. I would order from this company again!
26 January 2026
Unprompted review
Reply from Groundingwell
Hi Lonnie,
Thank you so much for giving us a try and for sharing your experience. We’re really glad to hear the mat arrived in good condition and met your expectations. Appreciate your patience with the shipping, and we’re happy to have you as part of our grounding family.
Bed sheets not working after some light washes!!
I had bought bed sheets from this company ORDER #GW656151 and mats from another similar more expensive company with a tester to cheque if the connection is ok. I always tested them the first time I placed them. Some months later it happened to test them again and find out that although the mats are ok, the bed sheets do not work anymore. No obvious damage. Washing them very carefully all the time. I was very disappointed because they are very expensive to throw them away after some months, although I notice an improvement with my sleep and pains. I suggest everyone test their products and do not buy again sheets that need washing. Until china manufacturers improve their quality! I wonder If anyone who bought similar products has tested if they still work after some washes! The answer of the company is to send them a video with a multimeter testing the sheet, because the tester from the other company was not enough for them. I sent them the video they asked after a long effort and wait for their answer!!!But I am sure this is a common problem with these products, that's why the other more expensive company, I had bought pillow cases, has already sent me a replacement. I will not buy grom Grounding Well again.
30 January 2026
Unprompted review
Reply from Groundingwell
Hi Vasileios,
Thank you for sharing your experience and for taking the time to test your grounding products. We’re sorry to hear about the issues you’ve encountered, especially since you noticed real improvements in your sleep and pain before.
We’d like to clarify that we do not sell pillowcases, so the pillowcases you mentioned were likely purchased from another merchant.
Regarding the grounding sheets, they are designed to withstand regular washing when care instructions are followed (gentle cycle, mild detergent, no bleach or fabric softener, and air dry). Sometimes, buildup from detergents or fabric softeners can affect conductivity, even if there’s no visible damage.
If you’d like, we can help you troubleshoot and check if your sheet is still within warranty. Please email us at support@groundingwell.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any order associated with this review.
We look forward to hearing from you.
Update:
Thank you for sharing your detailed experience and for testing the product carefully. We’re really sorry to hear about the issue with your grounding sheet—this is definitely not the experience we want for our customers.
Grounding sheets can sometimes lose conductivity if detergent residue, fabric softener, or dryer sheets build up on the silver fibers, even with gentle washing. This can interfere with the grounding connection, even if there’s no visible damage.
We’d be happy to help you troubleshoot this and check your order details. Please email us at support@groundingwell.com so we can review your case and assist further. Your feedback is very important to us, and we truly appreciate you giving our product a try.
Tip Top Company to deal with.
GroundingWell is a good company to deal with. They are polite, friendly and speedy in their delivery. The product is excellent quality and fulfills the claims made to improve sleep, increase energy and reduce aches and pains. Having read other companies reviews, this company comes out on top. Highly recommended by us both, two oldies in their seventies, Roz & Peter
21 December 2025
Unprompted review
Reply from Groundingwell
Hi Roz and Peter,
We truly appreciate your kind words and recommendation. We’re so happy to hear that you’re experiencing better sleep, more energy, and fewer aches and pains. It means a lot to us that you trust GroundingWell and took the time to share your experience.
The returns address is in the USA
The returns address is in the USA. Work that out UK, Aus and EU potential purchasers. How realistic is a 90 day return guarantee if there's no local returns address???
26 January 2026
Unprompted review
Reply from Groundingwell
Hi,
We completely understand why you’d ask about this.
Although our returns address is located in the USA, our 90-day return guarantee applies to all customers, including those in the UK, Australia, the EU, and the rest of the world. The guarantee is genuine and has been used by many of our international customers.
While international return shipping costs vary, many customers choose to proceed knowing the guarantee is there for peace of mind.
If you have any concerns about shipping costs from your location, we’re happy to discuss them with you before you order.
Please feel free to reach out with any questions—we’re here to help.
Expensive bedsheet with zero results
Expensive bedsheet with zero results. Do not purchase. Total waste of your money.
26 January 2026
Unprompted review
Reply from Groundingwell
Hi Shari,
We’re sorry to hear about your experience. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Everybody benefits in some way, but we are all different. The benefits can come quickly and dramatically, such as less pain and better sleep, or subtly and gradually over time. Often, people who are very ill feel the difference more dramatically. Someone with radiant health and who sleeps well may not feel any difference; however, connecting to the Earth is helping to preserve and perpetuate the precious commodity of good health. We regard grounding as a natural form of anti-aging medicine, whether you feel it or not.
To make sure you are using the product correctly, you can try some grounding tips below:
• Try plugging it directly into the wall socket instead of into a power board or extension cord
• Try to contact the grounding product directly with your bare skin instead of covering it up, or wearing clothes while using it.
• Consider getting an outlet checker to make sure your electrical outlet is grounded properly.
More importantly, remove any sources of dirty electricity from where you use your grounding product. This can include charging cables and the power cords of electronic devices. Being further away from those cables may help bring your body voltage down to zero.
However, if you're not completely satisfied, as stated in our policy, we offer a 90-day money-back guarantee. You can return the product to our return warehouse for a full refund within 90 days of the delivery date.
If you need further assistance, please reach out to us directly at support@groundingwell.com so we can look into it further.
Never try never knows
Grounding - key point is perseverance and consistency. You must use it daily and you will definitely see the changes in your sleep and body aching ! Fitted bedsheets every night, grounding mat at the working day of 8 hours and bedsheets when you travel- awesome! Customer service is superb- their guidance and information helps a lot when you have doubts ! Natalie is one of them ! Keep it up 👍🏻
22 January 2026
Unprompted review
Reply from Groundingwell
Hi Jenny,
Thank you so much for sharing this. We love how you’ve made it part of your daily routine at home, work, and even while traveling. It’s amazing to hear about the positive changes in your sleep and body aches. We’re also so grateful for your kind words about our customer service team. All the best on your grounding journey.
Not honoring the 90-day money back guarantee.
I have been emailing and asking to speak with someone in management or to escalate my concerns concerning Grounding Well not honoring their 90-day return policy.
I have been emailing Natalie and she has not escalated my concerns, nor have she tried to resolve this issue.
I am surprised, disappointed to be dealing with this type of customer service.
1 January 2026
Unprompted review
Reply from Groundingwell
Hi Shawna,
Thank you for taking the time to share your concerns with us. We’re truly sorry for the inconvenience and frustration this situation has caused, and we understand how disappointing it can feel when expectations are not met.
We would like to clarify that, unfortunately, the order is now beyond the 90-day money-back guarantee period, which is counted from the date of delivery. Because of this, a return and refund are no longer possible at this time, as stated in our Money Back Guarantee Policy.
That said, we want to continue supporting you. Your products are still covered under our 1-year warranty. If the items are believed to be faulty, we kindly ask that you provide a short video demonstrating the issue. Once reviewed, and if a fault is confirmed, we will be happy to arrange a replacement in accordance with our warranty policy.
We sincerely apologize if you felt your concerns were not properly escalated or addressed. Please know that our intention is always to assist within our policies while ensuring fair and consistent support for all customers.
We sent you another email to ask for further details and we will be waiting for your response.
I was so excited to try the half sheets…
I was so excited to try the half sheets I ordered. Unfortunately it’s been a month and I haven’t found any difference it my body or sleep issues! I was really hoping it would it improve my sleep! I thought I had ordered the full sheet but got 3 1/2 sheets! So I put two 1/2 sheets on my bed but nothing happened transpired, In any case I’m sad!
21 January 2026
Unprompted review
Reply from Groundingwell
Hi Cheryl,
We’re sorry to hear about your experience. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Everybody benefits in some way, but we are all different. The benefits can come quickly and dramatically, such as less pain and better sleep, or subtly and gradually over time. Often, people who are very ill feel the difference more dramatically. Someone with radiant health and who sleeps well may not feel any difference; however, connecting to the Earth is helping to preserve and perpetuate the precious commodity of good health. We regard grounding as a natural form of anti-aging medicine, whether you feel it or not.
To make sure you are using the product correctly, you can try some grounding tips below:
• Try plugging it directly into the wall socket instead of into a power board or extension cord
• Try to contact the grounding product directly with your bare skin instead of covering it up, or wearing clothes while using it.
• Consider getting an outlet checker to make sure your electrical outlet is grounded properly.
More importantly, remove any sources of dirty electricity from where you use your grounding product. This can include charging cables and the power cords of electronic devices. Being further away from those cables may help bring your body voltage down to zero.
However, if you're not completely satisfied, as stated in our policy, we offer a 90-day money-back guarantee. You can return the product to our return warehouse for a full refund within 90 days of the delivery date.
If you need further assistance, please reach out to us directly at support@groundingwell.com so we can look into it further.
Will help lower inflammation and help you sleep deeper
This grounding sheet works as described I have used this item for over a year . It works so well my family and friends now have it as well .
19 January 2026
Unprompted review
Reply from Groundingwell
Hi Natashia,
Thank you so much for your continued support and for sharing your experience. We’re truly grateful to hear that you’ve been using the grounding sheet for over a year and that it continues to work exactly as described. It means so much to us that your positive experience has inspired your family and friends to use it as well.
What a difference the grounding sheets…
What a difference the grounding sheets have made! Even my husband agrees, we rest better, sleep deeper and wake up with less aches and pains. I love these groundings sheets!!
19 January 2026
Unprompted review
Reply from Groundingwell
Hi,
Thank you so much for sharing this wonderful feedback. We’re truly happy to hear that both you and your husband are experiencing deeper, more restful sleep and waking up with fewer aches and pains. It means a lot to know the grounding sheets have made such a positive difference for you.
Product is as described and works…
Product is as described and works effectively..Very Pleased!!!
1 December 2025
Unprompted review
Reply from Groundingwell
Hi Regi,
Thank you so much for your feedback. We’re delighted to hear that the product is exactly as described and that you’re very pleased with how effectively it works. We truly appreciate your support.
Everyone in our house loves our…
Everyone in our house loves our grounding mat !
The most noticeable difference is — my wife had low level sleep apnea (my diagnosis sleeping beside her!) and her sleeping breathing is NOW deep and very very quiet.
Thank you kindly
Shawn C
Ps….. I bought 3 mats as Christmas presents and everyone loves them too
Pss….. I even had my hair stylist buy one on our great results
17 January 2026
Unprompted review
Reply from Groundingwell
Hi Shawn,
Thank you so much for sharing this wonderful feedback. We’re truly grateful to hear that everyone in your household loves the grounding mat and that your wife’s sleep and breathing have improved so noticeably—that’s incredibly meaningful to us. It also means a lot to know you shared the experience with family, friends, and even your hair stylist.
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