Groundsure Insights Reviews 

270
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent report. Clear, concise and returned to us in a good time frame. Asked us about dates and contacted the home owner (we are bying a new property), directly so we didn't have to, keeping me inf... See more

Rated 5 out of 5 stars

Groundsure was absolutely fantastic, quick response and visited the site within 24hrs Jon and Rowan, what can I say … two very polite and lovely colleagues to deal with. Arrived on time and nothi... See more

Rated 5 out of 5 stars

We regularly use Groundsure to provide our maps both in .pdf and .dwg formats as we like being able to preview the map data available at no added cost prior to purchase. Groundsure's .MAP consultant... See more

Rated 1 out of 5 stars

The address finder would not find the postcode. The grid reference was actually latitude and longitude rather than northings and Eastings so Its stated incorrectly. Regardless neither would work. The... See more

Company replied

Company details

  1. Business and IT Consulting agency

Information provided by various external sources

Turn mapping software into location intelligence with the power and precision of Groundsure Insights. Our user-friendly digital maps bring you closer to the information you need to support your property or land use transaction. View maps for free in any browser, on Mac or PC, the download direct into your workflow. It's the simple, smart way to be certain.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(270)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great people to deal with

On my most recent Order, I made an error. After notifying them, theu rectified MY error and I received two phone calls to make sure in the end I had got everything I needed. Exceptional service indeed!

8 July 2014
Unprompted review
Rated 4 out of 5 stars

Good sevice, but a few tweaks needed

Generally easy to use and navigate around. However;
1. When adjusting the box size for the site required, it is impossible to keep it a rectangle and is really frustrating.
2. Yesterday after I had selected a location plan, I decided to get the free report you had on offer. I selected the area with the redline (which couldn't be adjusted by hand so was determined by what lines there were on the o.s) and then went to the next page to select the report - and it told me to select the area, so went back again. I did this a few times and it never saved the area. I gave up in the end as it wasn't critical. I am sure there must be a way of doing it, but it wasn't obvious.

24 June 2014
Unprompted review
Rated 4 out of 5 stars

First Usage

I tried the Map by GroundSure service last week and found the service to be good and reasonably priced.
I am not sure if direct extracts are available from OS maps, as I extracted the information in vectors

18 June 2014
Unprompted review
Rated 5 out of 5 stars

Excellent product

Very easy to use, I am really useless with computers, but with the help of George at Groundsure all was made simple.
I have already passed on the details to other Surveyors that I know and I am sure they will use Groundsure as well

14 June 2014
Unprompted review
Rated 5 out of 5 stars

Excellent mapping system. No hastle and free to view before you buy.

The selection of the area to purchase is very easy and flexible. At first I was bothered that it was not easy to move the area and keep rectangular, but actually the flexibility is what makes it great, you only select the areas you need and do not pay for huge areas you have no need of. The downloading is hassle free and you can choose dwg or dxf formats.
We will not be returning to our old supplier!

5 June 2014
Unprompted review
Rated 4 out of 5 stars

Navigating to find and select maps is nice and simple

It's nice and easy to find a location map, without being charged for it. Selecting the map and preparing to download it is easy too. The website is simple and uncluttered too, which makes life easier! The downside, when it comes to DWG's, is the lack of a scale bar and north arrow, and a written statement clarifying the exact scale to which the map is drawn, and that the map is indeed metric. However, for the price, it's very good value

1 June 2014
Unprompted review
Rated 4 out of 5 stars

THE ONLY WAY TO BUT OS MAPS

This is such a good well priced service and the interface makes it THE way to obtain OS data certainly for a small practice.
Some small issues with getting data into Mac. based system using Vectorworks, partly because of way data must be converted from DWG (text disappears and is v.light grey) and partly with what we expect to see with OS data. Always help on hand, v. responsive and helpful and easily sorted.

23 May 2014
Unprompted review
Rated 2 out of 5 stars

Overall a very bad experience

The ordering process is not very user friendly compared with the ease with which other Groundsure products can be purchased (if i was writing a review for the process of ordering these other products, it would be glowing!)..
The full screen could not be viewed on my computer without decreasing the magnification to 75 or 50%, at which size I could not see what I was doing. This applied both on my laptop screen and even when plugged in to a larger screen
The process was very slow and clunky.
After the third attempt to make an order for Plan view I had run out of detailed mapping credits and the free mapping option was not detailed enough to accurately define a site boundary, by which time I was thoroughly hacked off and gave up.

21 May 2014
Unprompted review
Rated 3 out of 5 stars

less beneficial than stanfords portal for housholder applications

as most of our projects are small domestic our turnover is high. buying OS maps from stanfords in pdf format means that there is no formatting to be done by us; the pdf OS map can be uploaded striaght to the planning portal. The digital OS that we purchased from .MAP required reformatting (for vectorworks) and then sheeting up and labeling, beofre being exported to pdf for upload to the planning portal. all of this takes time and opens the possibility for our junior staff to make an error potentially leading to a planning application not being validated. As such it will be more efficient for us to stick with the stanfords portal service.

6 May 2014
Unprompted review
Rated 5 out of 5 stars

TWICE AS EASY AND HALF AS CHEAP

We use a lot of maps in the course of our doing surveys and expert witness reports.
This product has been a revelation and is really simple to use and the staff are easily contactable if you have a problem or a query.
They did an online tutorial and showed me all the ins and outs.
Would highly reccomend this to anyone.

5 April 2014
Unprompted review
Rated 1 out of 5 stars

I have recieved one free pdf and this has used up my account....not impressed!

I have recieved one free pdf and this has used up my account....not impressed!
I understood from my earlier contact with you that this free pdf service would be available for some time to come.
No Stars would be a better rate!

5 April 2014
Unprompted review
Groundsure Insights logo

Reply from Groundsure Insights

Hello Jeffrey,

I am sorry to hear that you are disappointed with the offer we ran in conjunction with RICS.

The RICS promotion for unlimited free PDF site and location plans ran from February 20th up until Wednesday 2nd April, although I am pleased to hear that you did manage to take advantage of this before it closed.

Just to confirm, your account has not been closed – it has remained open and I emailed you earlier today with your log in details.

If you have any questions around this, please do not hesitate to contact me back – my details are on the bottom of the email.

Daniel

Rated 3 out of 5 stars

A good system and easier web site access than the competition.

A good system and easier access than the competition but there are a few minor faults. The small actual area on the page and the inability to rotate makes it very expensive. Many users have only A$ printers and need to be able to fill the page with only a small title block.
My first two (free) jobs were quite good but the third done in haste proved to have boundary lines missing which do appear on a competing system.
I will use again but go to another slower access system if necessary to achieve the required product.

3 April 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look