Groupon UAE Reviews 1,340

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional hospitality and attentive nature of the staff, who are often described as kind, professional, and helpful, making experiences truly special. Many appreciate the well-organized and comfortable services, with smooth processes and excellent guidance from tour guides. The company is praised for offering genuine discounts and making various activities and dining experiences accessible and affordable, allowing people to enjoy luxury places without overspending. However, some people were dissatisfied with the service, reporting issues like vendors refusing to honor coupons, service providers not showing up, or not receiving the full ride times. There were also instances where customers felt disrespected or experienced rude behavior from staff, with some mentioning being treated poorly due to using vouchers.

What people talk about most

Service

People report ambiguous experiences with service, with some customers expressing significant dissatisfaction... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting specific individuals for their... See more

Discount

Reviewers highlight positive aspects of discount, with many finding genuine and useful deals, especially for... See more

User experience

Users describe positive interactions with user experience, with many finding the process smooth and easy,... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be very reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had a fantastic lunch at Makan Al Bustan and were genuinely impressed. The food was fresh, flavorful, and beautifully presented. Every dish we tried had a perfect balance of spices and text... See more

Rated 4 out of 5 stars

First time travelling to Dubai and Abu Dhabi, I found Groupon UAE very helpful in looking for the things to see and do without paying the full price. Our Safari experience was awesome! I just initiall... See more

Rated 4 out of 5 stars

I recently dined here and had a great experience overall. The food was really good, but I felt the menu options were a bit limited in terms of veg and non-veg choices. However, what truly stood out wa... See more

Rated 5 out of 5 stars

We had a Great Time with Desert vibes tourism. Pick us up on our place all the Journey was so convenient and fun especially with Captain Akim:) Dunes Ride was wild, then we had a Falcon shooting durin... See more


Company details

Information provided by various external sources

Discover and save on 1000s of great deals at nearby restaurants, spas, things to do, shopping, travel and more. Groupon: Own the Experience.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I bought a voucher and they charged me…

I bought a voucher and they charged me 150 instead of the display price of 111. I tried so many times to contact the customer support but nothing happened and the contact function itself is not working. Apparently it’s their business model to snatch money and run

11 June 2025
Unprompted review
Rated 5 out of 5 stars

The hotel and the staff were amazing

The hotel and the staff were amazing. From the moment we arrived, the hotel staff greeted us with kindness and compassion, as I had purchased the wrong Groupon. We went here for a girls' getaway trip, and we all agreed our rooms were nice, the facilities were clean, and the pool was simply perfect. This stay was well worth the cost.

15 July 2025
Rated 1 out of 5 stars

Shocking service

Booked a VIP desert safari and it was shocking. We got moved from car to car and different drivers, they clearly overbooked so we just went to a piece of desert and did the dune bashing away from the main group. We had a lot of waiting around in the heat and then when we got to the camp they tried saying I hadn’t booked the VIP part and would have to pay extra for that despite it clearly stating on the voucher that I had already purchased it. Then when we were going back to the hotel he decided to drop off the other passenger despite use going past our hotel twice. Shocking communication and definitely wouldn’t recommend.

15 July 2025
Rated 1 out of 5 stars

I had a very negative experience using…

I had a very negative experience using this app. I bought a coupon for a beauty salon once, both the first and the last time. The beauty salon I went to. The quality of the materials and the professionalism were terrible. That I had to run away from there without finishing the procedures that I had paid for. And after I complained about it in this app, they never returned my money, citing that the offer was the last day.

15 July 2025
Rated 3 out of 5 stars

I loved the experience

I loved the experience, but think the characters are to on top of one another. Needs to be more spread out. Don’t also like the photographer asking the whole time to take our pictures. Was abit annoying

22 July 2025
Rated 5 out of 5 stars

Groupon makes exploring and enjoying…

Groupon makes exploring and enjoying new places accessible and reasonable. The deals are amazing and really helps with getting to know what is in the area and the reviews makes it easy to decide on a voucher to treat yourself or give as a gift.

22 July 2025
Rated 1 out of 5 stars

Groupon is an outdated ineffective tool

The featured services are of very very low quality. Yet, the negative reviews are served last even if one will filter by latest reviews only positive will come up from earlier dates.
Secondly, the service provider asked me if they can refund my groupon so my review will be deleted. This assumes that all negative experiences are allowed to be covered up by low quality service providers.
Overall, I don't think I will use groupon any longer.

15 July 2025
Rated 1 out of 5 stars

The grooming service for my cats

The grooming service for my cats. The clinic I took from Groupon was the worst service I have made my cats go through. Groupon should verify the level of services provided by these clinics before they add them to the list of recommended clinics. Won’t use this app no more

9 July 2025
Unprompted review
Rated 1 out of 5 stars

The full grooming service I took from…

The full grooming service I took from the Vienna vet clinic was the worst ever. Their hair cut was a complete disaster. I won’t use any services on this app anymore and I won’t recommend it for anyone. Even after we informed the clinic no actions have been done.

15 July 2025

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