Groupon UK Reviews 30,705

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,117 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent value for money and competitive pricing, often finding genuine products at bargain rates. Many people praise the staff for their professionalism, skill, and friendly demeanor, contributing to a relaxed and pleasant atmosphere. The service is consistently described as superb, with many appreciating the efficiency and care received. However, some people were dissatisfied with the product and service, citing issues with product longevity or unexpected surcharges not clearly communicated at the time of purchase. A few other people also felt that the overall experience was average and not always worth the price, mentioning limited treatment options or disappointing menu choices.

What people talk about most

Product

People report ambiguous experiences with product. While some consumers praise products like Microsoft Office... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised specific services, highlighting... See more

Price

Users describe positive interactions with price, often finding great deals and excellent value. Many... See more

Value for money

Clients share positive opinions on value for money. Many reviewers found great deals, with some noting... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the staff for being skilled,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased the Ombre Microblading deal through Groupon for £122.49 at Sol Cosmedics in London. I want to start by saying that Hina was very skilled, professional, and did a beautiful job wit... See more

Rated 4 out of 5 stars

Very effective however, I’m having problems following the strange instructions to choose the Mode I prefer. They’re poorly written and extremely unclear. Once I’ve mastered this, maybe this item wil... See more

Rated 4 out of 5 stars

Pretty good deals available on Groupon, not a major difference in discounts but satisfactory. Groupon in general is easy to use and a great website.

Rated 3 out of 5 stars

The food was lovely and couldnt fault it but the spa was very busy. There was a lot of people having either afternoon tea and spa or 2 course lunch and spa, which is fine if timings are staggered. The... See more


Company details

  1. #6 of 11 best companies in Coupon service

Information provided by various external sources

Groupon is building the daily habit in local commerce, with a vast mobile and online marketplace offering huge discounts on things to eat, see and do so that shoppers can find the best a city has to offer, at their fingertips. Groupon celebrate experiences, everyday things that it believes makes life more meaningful. As a company, we thrive on helping customers discover new places, new products and new things to do; giving our customers the extra nudge that they might need to try something new whilst knowing they are supporting their local community. To date Groupon has sold tickets for 47 million hours of live music and been responsible for 65 million ounces of steak being served, 15 million fitness classes survived and 240 million ounces of coffee brewed.


Contact info

  • 11th-12th Floor, 2 Leman Street, E1 8FA, London, United Kingdom

  • groupon.co.uk

3.8

Great

TrustScore 4 out of 5

31K reviews

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Replied to 17% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Dishonest practices

Dishonest practices from both the platform and the sellers, full of hidden fees (including fees not in the fine print). If the business does not honour the service, groupon refuses to issue a refund, Groupon is a terrible company that scams people

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Theives

My daughter bought us a Groupon for afternoon tea and spa. We returned from holiday just prior to the day and I had contracted infectious gastroenteritis which, for health and safety reasons, prevented me from using the spa. I've raised this issue on their complaints "Resolver" site but they've not responded. Looking at these reviews they don't bother responding either. I will take this to the end because they are ripping people off.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I had such a lovely experience getting…

I had such a lovely experience getting my eyelashes done! I booked a session with infills at Royaltop, and I couldn’t be happier with the results. The lady who did my lashes was incredibly patient, friendly, and made me feel really comfortable throughout.

What stood out the most was her attention to detail and the complimentary service she provided during my refill — it really showed how much she cares about her clients and the quality of her work.

My lashes look amazing, and I’ll definitely be coming back. Highly recommend to anyone looking for great service and beautiful results!

3 April 2026
Unprompted review
Rated 1 out of 5 stars

No refunds

I am extremely frustrated with Groupon. I paid for a service that was never provided, and Groupon flat-out refused to give me a refund. Their customer service is a joke-there is absolutely no way to reach a real person. All they offer is an automated chat that goes in circles and provides zero actual help.

It feels impossible to resolve even the simplest issue, and it's clear they are not interested in supporting their customers when something goes wrong. I strongly warn anyone considering Groupon: if your purchase doesn't go perfectly, you will be stuck with no service, no refund, and no way to talk to a human being.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Booked and paid for a trademarked Treatment x 3.
On arrival to the salon it was apparent this was not going to happen. The machine which this treatment is preformed was not present.
A slapshod facial was performed ansi was happy to leave as I could see none of the equipment was clean. Reported to Groupon believing they would be interested to know…… how wrong was I ! No refund , still advertising the “ Hydrafacial” so lots of othered will be scammed

15 July 2025
Rated 1 out of 5 stars

Have a ongoing dispute with groupon i…

Have a ongoing dispute with groupon i bought 2 vouchers for a restaurant i Liverpool hee kee when I came t redeem found out that the restaurant was currently closed and referred me to a Warrington restaurant as I couldn't redeem as advertised at the restaurant in Liverpool tried to get back a refund found it very difficult to say the least as I got firstly on one a credit to my groupon account the second I put in a charge back yo my bank account through the banking system as I was getting no where with my dispute finally groupon contacted me after many messages and ask me to cancel my charge back and they will try to sort it out i refused there request as there was no guarantee that they would sort it if I did as they requested also more concerninly is that the aforesaid restaurant is still advertising there Liverpool restaurant upon further investigation on this restaurant I found that they were in trouble with local authority at another Liverpool buissines adress further looked them up on the companies register and it didn't look very good my advice is beware of what you buy or buy from for the advertising is not allowed it seems

10 March 2026
Unprompted review
Rated 5 out of 5 stars

MSOffice huge saving

I paid about £14 for a lifetime subscription to Microsoft Office via Groupon. The process took about 30 minutes and involved a long series of instructions but now I have a full suite of MSOffice 2024. This is a huge saving over the annual £85 subscription that Apple were asking me for.

6 April 2026
Unprompted review

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