Groupon Reviews 2,546

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 487 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service and the professional, friendly staff who provide helpful advice and create a welcoming atmosphere. Many people appreciate the great value for money, finding deals that save them money without compromising on quality. The overall experience is often described as positive, with swift service and efficient processes. However, some customers also noted issues with certain products, such as Microsoft Office keys that did not work or were shared, leading to problems accessing files. There were also instances where product descriptions did not match the actual experience, particularly with food items, and some reviewers reported unprofessional service or unexpected additional charges.

What people talk about most

Service

Customers had positive experiences with service, often describing it as fantastic, professional, and... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing significant dissatisfaction,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their friendliness, helpfulness, and... See more

Price

Consumers find price to be ambiguous, with many reporting excellent service and fair prices, making new... See more

Value for money

People report positive experiences with value for money, often highlighting that it makes trying new places... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book. Groupon allows me to view the availability of bookings for a particular restaurant in the next few weeks before purchasing the coupon. This is particularly handy if I need to arrange f... See more

Rated 4 out of 5 stars

I bought Microsoft Office 2024 from Groupon and had a very good experience. Price was much cheaper than from Microsoft website and no annual subscription needed! It would be helpful if the offers co... See more

Rated 4 out of 5 stars

Good deal as advertised. Mainly a chartered bus ride to visit the sites as stated, not much of a full tour guide experience though. The driver picks you up and drops you off at the sites, but doesn’t... See more

Rated 4 out of 5 stars

The list of items for sale is quite good and selection is a simple process. I have an ongoing problem with the Office 2021 that I purchased from Desol but I assume they are a different entity, so I d... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

‼️ BEWARE OF GROUPON SPA DEALS ‼️

‼️ BEWARE OF GROUPON SPA DEALS ‼️

Terrible experience with both Groupon and Bannatyne Health Club. The vouchers were falsely advertised as redeemable at certain locations, including Colchester, only for us to find out after purchase that this wasn’t true.

Every step of the way, both companies were unhelpful, evasive, and slow to respond. Despite providing clear evidence of misrepresentation, neither took any responsibility or offered a meaningful resolution.

In the middle of the dispute, they even secretly acknowledged their wrongdoing by altering the receipts in the URL links to not showcase this location anymore. Luckily we had hard copies at the time of the purchase to call out the sneaky behaviour.

Fortunately, our bank intervened and refunded the payment, but it should never have come to that.

Groupon and Bannatyne are quick to take your money, but not to fix their mistakes. Save yourself the frustration and spend your time and money with a company that actually values its customers.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

So many things went wrong with our…

So many things went wrong with our booking from start to finish.
1. I booked a 12 seater van at the Greenwood office. To be told it was booked at the Welshpool office. Luckily I personally checked before trip commenced otherwise this would have delayed the start of our trip.
2. Not told of $1000 bond.
3. Signed Contract not emailed through as promised.
4. Child anchor points not found. Couldn’t get through to office to find them. Hence, we then had to take separate vehicles after journey commenced to pick family up who were to travel in the bus.
4. No manual in hired vehicle to find them.
5. No manual meant we couldn’t find release latch to fuel tank to refuel. Luckily we found someone who did.
6. Over charged on kilometres that weren’t used on the trip by mistake and funds taken out the account without email or notice.
Overall, very disappointed.

3 October 2025
Rated 5 out of 5 stars

Great value

As long as you read the fine print and make sure you understand exactly what’s included in your deal, then you shouldn’t have any issues.

4 February 2025
Rated 1 out of 5 stars

Never use Groupon

Never use Groupon. Yes, you can make a good deal. However, when you have dispute with merchant, they can help you nothing. The merchant said, "you need to ask Groupon for refund, it is not our business". When you ask Groupon, they said, " please deal with the merchant. It's merchant's decision".

24 September 2025
Unprompted review
Rated 1 out of 5 stars

THEY TAKE YOUR MONEY AND AI (their so called customer service) WILL NOT EVEN TALK TO YOU

Fine print changed after purchase shorting the expiry date but only changed the date in the fine print not at the top. So I have a voucher that clearly shows expiry 20/09/2025 when looking at the voucher too bad the business is no longer trading. So be warned what you buy and agree to when purchasing can be changed to favour Groupon walking away with your money. SCAMMERS

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Bought a coupon from a company that…

Bought a coupon from a company that shared the exact same name as the one I was googling when the groupon ad showed up. Turns out it was a different company. The company on groupon said I could get a refund but groupon wouldn't do it

9 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look