I dont know where should i start from. Biggest Red Flag is that you have to pay in advance and get service after payment. That means if something goes wrong, you can forget your money. I... See more
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I recently purchased a Microsoft Office key from this website at a fantastic price, and the entire experience was quick and seamless. The checkout process was smooth, and I received the code immediate... See more
The end result always influences how one feels from the experience. In this case my lashes ended up looking like in my best case scenario. This doesnt always happen despite the best efforts of the tec... See more
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Company details
Written by the company
Über Groupon Groupon baut die tägliche Gewohnheit im lokalen Handel auf, mit einem riesigen Mobil- und Online-Marktplatz, der satte Rabatte auf Essen, Entdeckungen und neue Erlebnisse bietet, so dass Kunden das Beste finden können, was eine Stadt zu bieten hat. Groupon zelebriert Erlebnisse und alltägliche Dinge, von denen wir glauben, dass sie das Leben sinnvoller machen. Als Unternehmen sind wir bestrebt, unseren Kunden zu helfen, neue Orte, Produkte und neue Aktivitäten zu entdecken; unseren Kunden den zusätzlichen Schub zu geben, so dass sie etwas Neues ausprobieren wollen, in dem Wissen, dass sie ihre lokale Community unterstützen. Bis heute hat Groupon Tickets für 47 Millionen Stunden Live-Musik verkauft und war für 65 Millionen Unzen Steak verantwortlich, 15 Millionen Fitness-Klassen wurden von Kunden überlebt und 240 Millionen Unzen Kaffee gebraut.
Contact info
Dircksenstraße 3, 10179, Berlin, Germany
- groupon.de
3.9
Great
17K reviews
Replied to 20% of negative reviews
Typically replies within 24 hours
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goods NOT delivered!
EQ2238 Backpack Yellow
goods ordered and paid, but NOT delivered!!
Non delivery claimed on 13.1.2025 and Groupon confirmed to reply within 2 days! No reply revceived!!
9 January 2025
Unprompted review
Reply from Groupon
Hallo,
Vielen Dank, dass Sie sich wegen des Problems mit Ihrer Bestellung des EQ2238 Rucksacks Gelb an uns gewandt haben. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und die Frustration, die Ihnen diese Situation bereitet hat.
Wir wissen, wie wichtig es ist, Ihre bestellten Artikel rechtzeitig zu erhalten, und es ist enttäuschend zu hören, dass Ihre Waren noch nicht geliefert wurden, obwohl sie bestellt und bezahlt wurden. Wir nehmen auch zur Kenntnis, dass Sie bereits am 13. Januar 2025 versucht haben, diese Angelegenheit zu klären, und dass unsere versprochene Antwort innerhalb dieses Zeitrahmens nicht eingehalten wurde.
Um eine schnelle Lösung zu ermöglichen, empfehlen wir Ihnen, sich direkt an unser engagiertes Kundendienstteam unter https://www.groupon.de/kundenservice zu wenden. Sie sind in der Lage, Ihnen weiterzuhelfen und werden alles tun, um dieses Problem zu Ihrer Zufriedenheit zu lösen.
Wir möchten uns nochmals für die entstandenen Unannehmlichkeiten entschuldigen und danken Ihnen für Ihre Geduld und Ihr Verständnis. Wir schätzen Ihr Geschäft und sind bestrebt, Ihnen in Zukunft ein besseres Erlebnis zu bieten.
Herzliche Grüße,
Sneha Kishor
Kundenservice-Team
sent wrong address, no replay on the appointment
constantly rescheduled the appointment, sent the wrong address, doesn't answer the phone but pushes the call away. No response. Voucher was redeemed although no treatment was available.
Now I try to get my money back
15 January 2025
Unprompted review
Reply from Groupon
Hi Suse,
Thanks for your review!
We apologize for any inconvenience this has caused you and understand your frustration.
At Groupon, we strive to provide the best level of service and support to our customers. We take your feedback seriously and our team is currently reviewing your complaint. We assure you that we will follow up with you directly within the next 48 hours to resolve this issue for you.
We apologize for any trouble you have experienced so far and want to assure you that our team is working diligently to provide a speedy resolution. Your satisfaction is important to us, and we appreciate your patience as we work towards resolving this matter.
Thank you for your understanding.
Regards,
Pugal mozhi G
Groupon Customer Support
Customer service and all deals were…
Customer service and all deals were amazing
10 January 2025
Unprompted review
Good service
Good service, very polite stuff and delicious food. Stuff supported us through reservation and ordering process.
12 January 2025
Unprompted review
Inconsistent and poor customer service
While the vendor indicated that the Groupon was non-refundable, the performers I wanted to see were cancelled and so I asked Groupon for a refund or credit towards my purchase, one week before the event. I had at least four other friends who purchased the same Groupon and got refunds. My case was escalated and since the turnaround time was 7 days, the vendor had time to mark my Groupon as redeemed even though I didn’t attend the event. Groupon refused to give me a refund or credit because the ticket was shown as redeemed even though I provided them with evidence of the show changing and there was no indication I even opened my voucher. Now I have to dispute the charge with my credit card company.
30 December 2024
Unprompted review
Reply from Groupon
Hi Anthony,
Thanks for your review!
We genuinely understand your frustration regarding the situation with your Groupon purchase and the subsequent complications with the performers' cancellation. It's understandably disappointing when the event you were looking forward to does not go as planned.
Our team is currently reviewing this complaint and will follow up with you directly to resolve this issue for you within the next 48 hours.
Regards,
Amalesh Radhakrishnan
Groupon Customer Support
Very professional and outstanding…
Very professional and outstanding service. Everything is super clean and inviting. Great time management as well. Highly recommend!
23 December 2024
Unprompted review
Not worth it
The Ballett was not professional. I expected professional dancers in a professional environment but all I got were amateurs. Also the music was just out of cheap boxes and even tough we got the most expensive tickets we couldn't see the feet. The stage was so low and the whole concept was just so unprofessional.
27 December 2024
Unprompted review
Reply from Groupon
Hi Kunde,
Thanks for your review!
We deeply apologize for the disappointment you felt with the ballet performance. We strive to create a professional and enjoyable environment for all our patrons, and it is clear that we fell short of your expectations on this occasion.
Please visit https://www.groupon.de/faq to reach our team directly for more assistance today. Thank you!
Regards,
Amalesh Radhakrishnan
Groupon Customer Support
Happy Xmas with Groupon 😀
24 December 2024
I wish I could give zero stars
I wish I could give zero stars. My experience with Groupon has been nothing short of heartbreaking and exhausting. I booked a one-night stay at the Holiday Inn in Richmond, BC for December 21, 2023, as a special holiday getaway for my pregnant wife—our last chance for a little Christmas magic before the baby arrives. Despite having an email confirmation for December 21, my reservation didn’t appear in my Groupon history until I reached out to Support, and then it was inexplicably marked as expired.
For five long hours, I pleaded with Groupon’s chat support. Each time, they promised to fix the issue and reach out to the hotel, but when we arrived, the staff had no clue about any reservation. On top of being stranded, Groupon claimed the booking was for December 20, which directly contradicts the confirmation in my inbox. They then refused to give back my money—both the $70 on my credit card and the $75 Groupon gift card I had used. I had to initiate a chargeback for the $70, but I have no recourse for the remaining $75, which is essentially lost. To salvage our Christmas trip, I spent another $150 on last-minute lodging, which added a huge financial burden to an already stressful time.
Not once did Groupon show any genuine concern for the chaos and heartache this caused—especially for my pregnant wife, who was left anxious and upset during what should have been a joyful holiday. They don’t even offer a phone number so you can speak to someone directly, and after a while, their chat reps simply stopped replying to my messages. It feels like Groupon turned a magical holiday into a nightmare, and I wouldn’t wish this ordeal on anyone.
I’m sharing my experience because I believe no one else should have to go through this level of stress and disappointment. For a company that claims to value its customers, Groupon left us out in the cold—literally and figuratively. Save yourself the grief and avoid them at all costs. One star is far too generous.
21 December 2024
Unprompted review
Reply from Groupon
Hello Ethan,
Thank you for reaching out to us and sharing your experience. We want to sincerely apologize for the distress and inconvenience you have experienced with your recent booking through Groupon. It is clear that the issues you faced were both significant and deeply unsettling, especially during a time meant for joy and celebration with your family.
We understand how much this impacted your holiday plans and caused stress, particularly for your pregnant wife. We truly empathize with your frustration and disappointment, and it's disheartening to know that our service fell short of your expectations and needs.
Please be assured that this matter has been escalated to our team, and we are committed to addressing and resolving your concerns. Our team is actively reviewing your complaint and will be in touch with you directly within the next 48 hours to find a resolution for you.
We genuinely value your feedback, as it helps us improve our services and ensure that such experiences are avoided in the future. Thank you for your patience and understanding while we work through this with you.
Warm regards,
Groupon Customer Support
Kieztour auf den Spuren der Drag Queen Olivia Jones
Netter Guide .Informative Kieztour mit interessanten Hintergrundinformationen.
Hat Spaß gemacht.
14 December 2024
Unprompted review
in the profile you can't cancel and…
in the profile you can't cancel and return the coupon yourself, and the support is extremely slow, my case hasn/t been resolved after a week and my money has been just blocked on the coupon that i couldn't use
the feature of online booking via groupon doesn't work - the merchant didn't see my appointment
26 November 2024
Reply from Groupon
Hallo,
Vielen Dank für Ihre Bewertung!
Es tut uns wirklich leid, von den Schwierigkeiten zu hören, die Sie mit Ihrer letzten Bestellung hatten. Wir verstehen, wie frustrierend es sein muss, wenn Sie Ihre Ware oder eine Rückerstattung nicht erhalten, und ich möchte Ihnen versichern, dass wir Ihre Bedenken sehr ernst nehmen.
Unser Team prüft derzeit sorgfältig Ihren Fall, um herauszufinden, was schief gelaufen ist. Wir sind bestrebt, dieses Problem zu Ihrer Zufriedenheit zu lösen und werden uns innerhalb der nächsten 48 Stunden direkt mit Ihnen in Verbindung setzen.
Wir danken Ihnen für Ihre Geduld und Ihr Verständnis, während wir daran arbeiten, dieses Problem zu beheben. Bitte seien Sie versichert, dass Ihre Zufriedenheit für uns oberste Priorität hat.
Mit freundlichen Grüßen,
Sathiya Priyan S
Groupon Kundenbetreuung
First bad experience
Till now I have good experiences with Groupon. But my last visit in a nailstudio in Munich was a total flop. The service and the quality of the performance were disaster. But the real disaster was: as I tried to write my review on the Groupon site, it didn´t accept my bad testing. Does Groupon accept only good evaluation? It seems to be...
29 November 2024
Unprompted review
Reply from Groupon
Hi Marianne,
Thanks for your review!
Sorry for any troubled experience with the merchant. Please visit https://www.groupon.com/faq to reach our team directly for more assistance today. Thank you!
Regards,
Groupon Support
Highly…disappointing
Clear Description isnt there in some offenes. It’s misleading & disappointing. I tried some offers & sadly I experienced and observed that good businesses aren’t listed here. For example some shady, unclean , disappointing parlour places. This is my experience. Obviously the customer has to be cautious but the customer cannot go to every place before booking the coupon.
I personally am scared to buy any further coupons from Groupon, irrespective of the great offer. It’s better to pay more & stay safe.
19 November 2024
Reply from Groupon
Hallo zusammen,
Vielen Dank für Ihre Bewertung!
Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für Enttäuschungen oder Unannehmlichkeiten, die Sie erlebt haben.
Ihr Feedback ist uns wichtig und wir haben Ihre Bedenken zur Kenntnis genommen. Wir werden sicherstellen, dass diese Informationen zur weiteren Überprüfung und Verbesserung an die entsprechenden Kanäle innerhalb unserer Organisation weitergeleitet werden.
Wir empfehlen Ihnen, sich direkt an unser Kundendienstteam zu wenden unter https://www.groupon.com/faq . Sie werden Ihnen gerne behilflich sein und sicherstellen, dass Ihr Problem effizient und zufriedenstellend gelöst wird.
Wir entschuldigen uns noch einmal für etwaige Unannehmlichkeiten und bedanken uns für Ihr Verständnis. Wir schätzen Ihr Geschäft und hoffen, die Gelegenheit zu haben, Sie in Zukunft besser zu bedienen.
Bezug,
Chetan C
Groupon-Kundensupport
Reply from Groupon
Hi,
Thanks for your review!
We are truly apologize for the disappointment you experienced with our facial service. It’s important to us that every customer feels their time and investment are valued.
Please visit https://www.groupon.de/faq to reach our team directly for more assistance today. Thank you!
Regards,
Amalesh Radhakrishnan
Groupon Customer Support
No refunding of vouchers, redemtion was not possible due to wrong description from Groupon
I bought 4 vouchers for a show where the conditions of the trader stating to book 2 days before. Indeed the booking was closed 3 days before and I was unable to reddeem the vouchers. Groupon now refuses to refund the voucher price and refers to the trader which also refuses to give me a confirmation that the voucher was not redeemed.
25 October 2024
Unprompted review
Reply from Groupon
Hallo zusammen,
Vielen Dank, dass Sie Ihre Erfahrungen geteilt haben, und es tut uns wirklich leid, von den Problemen zu hören, auf die Sie beim Einlösen Ihrer Gutscheine gestoßen sind. Wir verstehen, wie frustrierend es sein kann, wenn das Buchungsfenster früher als erwartet schließt und Sie keine klare Lösung finden.
Während wir uns bemühen, unsere Kunden bei jedem Schritt ihrer Gutscheineinlösung zu unterstützen, müssen wir die spezifischen Bedingungen des Händlers einhalten. Das heißt, wir wollen sicherstellen, dass Sie fair behandelt werden. Wenn Sie vom Händler keine Bestätigung über die nicht eingelösten Gutscheine erhalten, möchten wir Ihnen helfen, dieses Problem zu eskalieren.
Bitte kontaktieren Sie uns direkt unter https://www.groupon.com/faq , und wir werden mit Ihnen zusammenarbeiten, um diese Situation so schnell wie möglich zu lösen.
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und bedanken uns für Ihre Geduld.
Bezug,
Chetan C,
Groupon-Kundensupport
Alles super gut gekkappt
22 October 2024
Wonderful Day of Networking
Hi,
as I was at last year's Book Fair I knew you didn't need your ticket in print.
It was a great day. I won the book "Guide to imaginary lands" at a wheel of fortune.
Everyone had a good mood there.
As I'm writing the book "The Big Princess & The Devil's Violinist" I gave a woman at "Amazon Kindle Publishing" my texts "Love" and "Susa, the Dancer."
Thank you, Groupon, for this great offer. I'm going to be there next year once more.
20 October 2024
Unprompted review
Absolutely crap site
Absolutely crap site. Tried ordering 2 lots of Molton brown products on their site,filled in all the applicable questions,I.e.name,address ,credit details etc. then tells me there is a problem with my address. In the 15 years I have lived here,never been a problem……no customer service no.to refer too even tho they state they are 24 hour accessible. Absolutely dire customer services….
20 October 2024
Unprompted review
Reply from Groupon
Hi Jeanette,
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve encountered while trying to place an order. We understand how frustrating it can be when a simple process like entering your address is met with unexpected problems, especially when there’s no immediate way to get help.
We sincerely apologize for the lack of support you received, and we will be reviewing your feedback to ensure that this issue is addressed. Our goal is to provide smooth and efficient service, and we’re sorry we didn’t meet that standard in this instance.
If you’re still encountering problems with your order, please don’t hesitate to contact us directly at https://www.groupon.com/faq, and we’ll make sure to resolve this for you as quickly as possible.
Regards,
Chetan C,
Groupon Customer Support
Reply from Groupon
Hallo zusammen,
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und es tut uns wirklich leid zu hören, dass Ihre Bestellung nie geliefert wurde und Sie keine Rückerstattung erhalten haben. Wir verstehen vollkommen, wie frustrierend das sein muss.
Wir wollen das so schnell wie möglich lösen. Bitte kontaktieren Sie uns direkt unter https://www.groupon.com/faq mit Ihren Bestelldaten, und wir werden das Problem sofort untersuchen und sicherstellen, dass Sie die geschuldete Rückerstattung erhalten.
Vielen Dank für Ihre Geduld, und wir freuen uns darauf, dies für Sie zu lösen.
Bezug,
Chetan C,
Groupon-Kundensupport
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