Groveburycars Reviews 

If I could give zero I would , bought a car from them had to buy a new battery within 2 days and now car won’t go into reverse, 30 day warranty is not up yet won’t answer phone calls or texts or emails never open when turn up ,referring to trading standards , DO NOT USE !!!!

Absolutely shocking behaviour and service. My partner purchased a car with a 30 day warranty and have been completely ignored by them since we mentioned problems with the car . Will be reporting to trading standards . This is basically theft . Do not purchase from this
Seller

Grovebury Automotive Ltd
Truly awful experience. Customer Service 0/10 but forced to put 1/5 for this review !My daughter looked at a car, put a £300 deposit on it. No supportive service history paperwork as promised (we'll send it to you). No thanks, we'll return tomorrow. When we turned up the next day ( no paperwork still) we found a serious water leak / condensation issue in the boot. Took pictures as evidence, declined to purchase and stated that the vehicle was contrary to the Consumer Rights Act 2015... asked for deposit to be refunded. They refused! They also refused to communicate further despite numerous emails. The car was covered by the AA but when we rang the AA they said Grovebury were no longer one of their quality dealerships! They changed the 26 pictures on websites which actually showed the condensation! Trading Standards advised going to Court as did Action Fraud to recover the deposit. They refused to reply to Court actions until a few days before the bailiffs were due to seize their goods to that value. They finally repaid the deposit to stop that happening.If you have a silver Ford Fiesta that you purchased from Grovebury Automotive recently... check the boot area!They are still showing they are AA Assured on their website. They aren't ! Do Your Own Research !

Awful experience with this company.
Purchased a car we saw through auto trader and seeing they where AA registered naturally assumed we’d be in good hands. Purchased car unseen, car delivered all fine, took the car for a service to find the X drive had been removed ( car was advertised with x drive) dealership are saying we removed the part and won’t take accountability for this, we’ve had the company removed from the AA register and even they struggled to get through or have any contact with them so had to close the case we had. Extremely disappointed and would say AVOID this car dealership!!!

Same happened to me. Paid £1400 for service and works carried out. The said the total cost would be £1200 and they'd fit the wipers for free. 3-4 weeks later the handbrake was not holding. The garage told me they'd carry out the works free of charge if handbrake needed adjusting. Shocked when I was informed car needs wheel bearing and handbrake cable at a cost of £475, waited over 2 hours. They said I could not drive the car home. I said not to carry out works. They charged me £75 just to tell me this. We've had our cars serviced here for many years but will never use this garage again and will not recommend to anyone.

This is one of the worst garages that i have ever seen and i advise you to stay away from it. When you take a car in they will try and find unnecessary faults so that they can milk money off you. I took my car in and they told me one problem and when i paid £1400 then they changed and said it was another problem and i needed to pay more money.

I just want to thank Grovebury cars especially Jordan and the Mechanic Jay for all of their help today. I went in to have two tyres replaced and Jay pointed out the wheel was loose brake disc screws were not tightened and caliper bolts were loose. I said I had been to another garage 3 weeks earlier to have brake pads and discs replaced as it was close to my work I thought it would be easier, biggest mistake ever! Jay said he could not see me drive the car away until he fixed everything.
Cannot thank you enough amazing service.
5 ☆☆☆☆☆

Bought a Kia Sportage from the Houghton Regis branch. Excellent service from Peter Deans. We were given plenty of time to test drive, all the options were clearly explained, and follow up calls returned promptly. The car we purchased was great value compared to others we considered. Peter went out of his way to arrange for us to pick up the car a few days before scheduled. Would highly recommend.

I bought my Kia Sorrento a few weeks ago from the Dunstable branch. Thoroughly efficient service all the way through from test drive to collection. Have not used their service team yet but will do. I was very happy with the entire sales process.

I bought my approved PHEV Sorento from Grovebury. The sales person, Herman Dsouza is FABULOUS. I bought the car from 400 miles away, having test driven a similar car locally. As you may expect I was nervous to purchase a used car (a very expensive one at that) having never seen it. However, Herman answered all of my questions, sent videos and showed me around the car in a WhatsApp call. Herman was 100% diligent and reliable. He followed up on every detail, was personable, polite and professional. He was so charming but not in a smooth-talking, smarmy way!! Just a really nice, helpful man way! I had the car delivered to me by Keith. We arranged the date, time and place (my driveway). I was updated on progress and when Keith dropped the car off it was immaculate, having been washed and polished locally. This really was great service and, although I was nervous about parting with the full balance for the vehicle before I'd seen it, I was not disappointed. As if all this was not enough, I accidentally transferred £500 pounds too much. I had no idea but Herman notified me of this and the company arranged a refund. Above all else, I really value honesty and reliability and this was exemplary service. I hope it is obvious from my comments that my experience of buying the car has been outstanding. I have no known other connection to the company or its staff.

Since my last review I have still got issues with my hardtop tailgate lock jamming after rain told by Dunstable branch user fault putting key in wrong way round how can I be doing that when the key is the same on both edges plus lock controlled by central locking after it finally jammed whilst away and going to a local dealership who managed to get it open then on journey home it jammed closed again so I am now so fed up with this decided to go into another dealer whose engineer found that whoever refitted the hardtop after last attempt at respray had not aligned it properly so now I have to go back waste a whole day and money having someone put Grovebury cars mistakes right.
Apparently the dealership has also got to order two new lock plates and solenoid plus the rubber seal for the door clean off the mastic (supposed to use a special type of tape) from the vehicle and hardtop replace it with the proper tape, I am glad that being a member of the Ssangyong owners club I know where to find five star dealerships and will not go near Grovebury cars again even if they paid me this has been going on since 2020 through 2021 now hopefully the dealership where I am taking the vehicle now can rectify everything by the end of 2022.
Grovebury told me that they wanted to see for themselves what was wrong even then took a lot of persuasion make them see what was wrong then the Mechanic was rude saying we no longer deal with Ssangyong and don't get parts his excuse about not using the correct tape to seal the hardtop to the vehicle was it is no longer available wrong it is Available from all good hardtop suppliers.
I have also posted a review on Google and received a response from Grovebury cars basically without saying that they are responsible told me that they will not help.
So once again advise avoid them, I know Ssangyong don't like dealerships who give poor service wonder what Kia has to say.

Amazing service from the staff, very keen and quick to help with any queries. Especially Peter Deans was very helpful and patient, ready to help with whatever I needed

Delightfully polite receptionist but the sales team treated me in a very offhand and dismissive manner. Don't both with them would be my advice.

Bought a Kia Stonic. Excellent service from Herman and his team. Thank you

Just had the seventh service on my Proceed. Bought new from Dunstable 2015 for a very good price. Almost faultless service since then , worthy of a higher priced marque. Serenella Caratzu handled the appointment and was helpful, polite and professional. I always expect Dealer performance to decay through past experience over years, but so far Grovesbury have not let me down and pushed me to another Car outlet. So therefore I intend to buy another , hopefully as reliable Kia as soon as I can. Genuinely very satisfied.

My experience with Grovebury Cars at Bicester back in late August was a delightful one, the sales advisor - Tony was very helpful, he guided me every step of the way from arranging a test drive to a smooth hand over of the Sorento to me on time and in an excellent condition. I would recommend this company and also Tony to anyone who is looking for an approved used Kia.

I made an appointment to test drive a Sportage at Grovebury car in Dunstable.
When I arrived the person who I made the appointment with denied that an appointment was made.
I do have a confirmation email for test drive.
There was an event due to take place and the salesman just wanted to get rid of me

Having purchased a vehicle from the Leighton buzzard branch in 2019 and purchasing accessories to be fitted by them only to find poor workmanship.
Whilst Leighton buzzard is closed having to go into the Dunstable branch so far the vehicle has been with them for a month before now back with them to correct all the issues with accessories I cannot find fault with the vehicle itself just whoever fitted the accessories having to return the vehicle twice to get the issues resolved is beyond a joke found a five star Ssangyong service centre and will be going there if and when all the faults get sorted out to my satisfaction.
Dunstable branch trying their best to rectify the issue

Leighton buzzard branch where we bought the car was great. As it shut with lockdown we were moved to Dunstable. It is a dreadful experience using this branch. I do not have another Ssanyong dealer near me and am going to have to persevere. Service Manager defends staff rather than listen to the customer. Please please Grovebury Cars, consider reopening Leighton Buzzard.

Purchased a 67 plate Sportage from Grovebury Cars Houghton Regis, Peter the salesman handled the sale from start to finish, there were some issues being a used car but he and the team dealt with everything in a professional and timely manner. If I could give10 stars for how we were treated by all the staff I would. Can defiantly recommend and will use them again.