Grove Ear Clinic Reviews 

204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and ability to clearly explain procedures. Many felt at ease and well-cared for, highlighting the friendly and informative approach of the practitioners throughout their appointments. The service provided is frequently described as efficient, thorough, and highly professional, leading to overwhelmingly satisfactory outcomes. Reviewers often report significantly improved hearing and complete satisfaction with their treatment. The booking system is easy to use, and the overall organization is excellent, making customers eager to recommend the company.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, friendliness, and extensive... See more

Service

Users describe positive interactions with service, highlighting its brilliance, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had the pleasure of meeting Nikki (7th August 2025) for a micro suctioning procedure, and what a fantastic job….thank you Nikki. Nikki spent several minutes explaining clearly what was e... See more

Rated 5 out of 5 stars

Excellent appointment with Kelly who explained exactly what she was doing to remove ear wax. Was able to view inside of my ears before and after far better than the syringing I have had previously. Wo... See more

Rated 5 out of 5 stars

The microsuction procedure was clearly explained and carried out with no discomfort. It was helpful to see the before and after images of the affected ear canal and lovely to get back to full stereo h... See more

Rated 5 out of 5 stars

I was delighted with my ear treatment, I was met by Nikki she was polite and on time for my appointment. The room in which she carried out the appointment was well appointed and clean. Nicking expla... See more


Company details

  1. #1 of 1 best companies in Otolaryngology Clinic
  2. #11 of 20 best companies in Audiologist
  3. #3 of 17 best companies in Local Medical Service

Written by the company

We are a group of Ears, Nose and Throat (ENT) doctors offering treatment for earwax build-up. Having worked in the region for a number of years we became aware of the growing need for a community earwax service that is easy to access, affordable and backed up by clinical experience. When you have a problem with your ears it can have a big impact on your day to day life and wellbeing. Often the solution is simple. We set up Grove Ear Clinic with the vision of offering a high quality and effective treatment for earwax in a friendly environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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4.9

All reviews

(204)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Effective, efficient service

Covenient appointment, close to home, no waiting. Appointment carried out in smart, comfortable & private room in the medical practice.
Highly recommend.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent consultation with Nikki

My son’s consultation with Nikki was superb. My son has autism and she was fantastic explaining every step of the wax removal process to him. We have had many experiences with healthcare professionals over the years, and she was the best in interacting with him.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Customer care was amazing. Nikki took her time to discuss my ear issues which I was able to convey back to my own doctor. I definitely wouldn't hesitate to recommend the clinic to others.

9 June 2025
Rated 5 out of 5 stars

Very professional and thorough procedure

Nikki, the practitioner, was very professional and thorough - taking me through every step of the procedure. When it came to the procedure itself - she was extremely careful and again explained every step. The environment is very comfortable and calming. All in all a five star service.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

First class service in a professional…

First class service in a professional set up. Thanks

21 June 2025
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for taking the time to review our new clinic in Fakenham. As a small local business it makes a big difference to us and we’re glad to hear you had a good experience! Best wishes, grove ear clinic

Rated 5 out of 5 stars

Simple and painless

I went to this appointment with trepidation as never had an ear procedure before, Nikki put me at ease by explaining the process, and I found it to be simple and painless.
Thank you.

14 June 2025
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for taking the time to write a review, we’re delighted to hear you had a good experience at our new clinic in Fakenham. Best wishes, grove ear clinic

Rated 5 out of 5 stars

I received a very professional welcome…

I received a very professional welcome from Nikki at the Grove Ear Clinic based at the Fakenham Medical Practice today . Although the outcome was not what I had hoped for a very clear and detailed explanation was given to me and advice for me to have further investigations regarding my hearing .

21 June 2025
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for taking the time to write a review. We really appreciate the feedback and are glad it was a positive experience. Best wishes, grove ear clinic

Rated 5 out of 5 stars

The session I had with Nicola was very…

The session I had with Nicola was very good, she was very patient and talked me through each step… I would definitely recommend Grove ear clinic to family and friends.

14 June 2025
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

It’s great to hear you had a positive experience at grove ear clinic. Thank you for taking the time to give us a review. Best wishes, grove ear clinic

Rated 5 out of 5 stars

I had a compacted ear wax problem…

I had a compacted ear wax problem which was not cleared at another clinic. Nikki cleared the problem with suction and tweezers- hearing restored.

12 June 2025
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for choosing grove ear clinic. We’re pleased to read your positive comments and appreciate the time you’ve taken to write a review. Best wishes, grove ear clinic

Rated 5 out of 5 stars

Very Impressed

I did not have to wait long to get an appointment, which was a relief as I was in discomfort. The appointment was on time, Nikki kept me informed throughout the appointment about what she was doing. At the end of the appointment explained next steps very clearly and followed this up with an email. Very impressed and happy with the service.

1 June 2025
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for taking the time to write a review, as a small local business it makes all the difference to us and we are glad to hear you had a good experience. Best wishes, grove ear clinic

Rated 5 out of 5 stars

Appointment on time

Appointment on time, friendly staff sorted issue quickly, price reasonable

25 May 2025
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for your review, we really appreciate it. Best wishes, grove ear clinic

Rated 5 out of 5 stars

The lady who examined my ears made me…

The lady who examined my ears made me feel quite at ease
Explaining in turn what she was doing to do also very pleasant and good at her job

8 June 2025
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

We really appreciate the time you have taken to write a review and are glad to hear it was a positive experience. Best wishes, grove ear clinic

Rated 5 out of 5 stars

5 stars

The booking system was very easy use and the clinician I met was very informative throughout the appointment.

5 June 2025
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for taking the time to write a review, we are always very happy to receive feedback and are glad it was a good experience. Best wishes, grove ear clinic

Rated 5 out of 5 stars

Excellent service in all respects.

I did not have to wait long to be given an available appointment, and my earwax removal session started at precisely the agreed time. Nikki carried out the procedure in a very competent and professional way, and her friendly and reassuring manner made me feel comfortable throughout. I will certainly go to this ear clinic again, the best out of many such places I have visited. Thoroughly recommended.

29 May 2025
Unprompted review
Rated 4 out of 5 stars

With historic ear problems

With historic ear problems , the Clinic was very responsive to my initial concerns and made me feel a lot more comfortable with the process . I was also provided with a very helpful follow on email to pass to my GP

12 May 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, Nikki explained everything before starting, was really professional and thorough wouldn’t hesitate to recommend.

24 May 2025
Unprompted review

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