Ordered a sleep suit from outlet and wanted to change to pyjamas, but no-one returned my call or email. Email sent eventually. Update -12/06/25 order refunded and a lengthy explanation provided.Stron... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Poor communication on delivery timescales for items on ‘back order’. Customer service lacking, I don’t mind waiting a few days for a reply when busy but the tone and style of customer service provi... See more
I have upgraded my review on here as the company has been in touch and are resolving the issue. My frustration was with the lack of response to my order which I hadn’t received. I would like to suppor... See more
Used to love this company, ordered multiple pj sets over several years and they always came beautifully packaged and lovely and soft. However, placed an order over a month ago with no updates or pr... See more
Company details
Written by the company
Making their world a better place. Super soft, super sustainable. Baby, toddler and kids clothing, protecting the planet with each and every purchase.
Contact info
1 New Elm Road, M3 4JH, Manchester, United Kingdom
- hello@growgrows.com
- growgrows.com
2.7
Poor
163 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a top pajama’s brand
This is a top pajama’s brand, very good quality, beautiful designs and excellent customer service.
27 July 2025
Unprompted review
Reply from GrowGrows
Hey Laura!
Thank you so much for your kind words about our PJs! We are so glad that you love them as much as we do ❤️
Team GG x
Gift for my Gurst Grandson
First time buying from this company for my first Grandchild. Kept seeing adverts on Instagram & thought why not give them a go, I'm so glad I did the quality is 100% and designs are great, (which is nice when they mean a personal touch). Would highly recommend.
22 July 2025
Unprompted review
Reply from GrowGrows
Hey Belinda,
Thank you so much for your lovely review and a big congratulations on your first grandchild. We’re honoured you chose us for such a special gift. It means the world to know our quality and personal touches lived up to your expectations, especially on a first-time order.
We look forward to welcoming you back.
Team GG x
The best of the best
Growgrows are our number 1, all time favourite baby brand! Not only do the sleepsuits fit forever, they wash so well! All of my daughters sleepsuits have been handed down to my son and look as good as new!
26 July 2025
Unprompted review
Reply from GrowGrows
Hey Emily,
Thank you so much for your review! We absolutely love having you as part of our family. We look forward to many more hand me downs and amazing pictures of your little one's.
Team GG x
Just let ‘Em Grow up in them ;)
These are delightfully durable and wonderful for my grandson. The two-way zippers are genius! The wash great and are super comfy.
7 May 2025
Unprompted review
Reply from GrowGrows
Thank you so much for your thoughtful review. We're really glad to hear the pieces are holding up well and that the two-way zippers are making life a little easier. They're a small feature that makes a big difference.
It means a lot to know your grandson is comfortable in them, and that they’re washing and wearing well. That’s exactly what we aim for. Thanks again for your support!
Team GG x
The softest & best quality baby grow
The softest & best quality baby grow. Love that they grow with my babies size and feet can be in or out :)
25 July 2025
Unprompted review
Reply from GrowGrows
Hey Saffron,
Thank you so much for your kind words! We're so happy to hear you're loving the softness and quality and that the grow-with-them design is working well for you. Feet in or out, it’s all about keeping things easy and comfy for both baby and you!
Really appreciate you taking the time to share this.
Team GG x
Amazing quality and love having…
Amazing quality and love having matching PJS for my 4 year old and 18month old , so soft and wash well!
25 July 2025
Unprompted review
Reply from GrowGrows
Hey Trudi,
Thank you so much! We’re so glad you’re loving the quality and matching PJs for your 4-year-old and 18-month-old, next-level cute. It’s great to hear they’re staying soft and washing well too always a win!
Thanks again for the lovely review.
Team GG x
Absolutely beautiful material and great…
Absolutely beautiful material and great quality. The communication between the company and myself has been brilliant. I would highly recommend
24 July 2025
Unprompted review
Reply from GrowGrows
Hey S,
Thank you so much for your lovely feedback. We're really pleased to hear you’re happy with the quality and that communication felt smooth and easy, that’s something we genuinely care about, so it means a lot.
We truly appreciate the recommendation and your support!
Team GG x
GrowGrows have got to be the best…
GrowGrows have got to be the best quality sleepwear I’ve bought for my little boy. He’s had comfy nights for 3 years, every year I come back to buy more and the prints are all lovely
19 July 2024
Unprompted review
Reply from GrowGrows
Hey Rebecca,
Thank you so much for your lovely review. It's lovely to know you have been with us for so long and we look forward to welcoming you back!
Team GG x
Reply from GrowGrows
Hey Jodie!
Thank you so much for your review it means the world to us :)
Great service and fast delivery
17 June 2025
Unprompted review
Reply from GrowGrows
Hey Lisa,
Thank you so much for your kind words. I hope you enjoyed your GrowGrows.
Team GG x
Ordered a sleep suit from outlet and…
Ordered a sleep suit from outlet and wanted to change to pyjamas, but no-one returned my call or email. Email sent eventually.
Update -12/06/25 order refunded and a lengthy explanation provided.Strongly urged by this company to remove my review which I am not going to do. It's not about getting customers to remove reviews. Company ethos is not for me.
9 June 2025
Unprompted review
Reply from GrowGrows
Hello Karen,
We’re very sorry to hear that you were disappointed with your experience. However, we’d like to clarify the timeline and steps we took, as your review does not reflect the truth:
Your order was placed at 9:48am on Tuesday 10 June.
You contacted us 15 minutes later at 10:03am requesting to swap the item.
We responded at 3:40pm the same day (well within our 48-hour response window), asking for your order number/email address to assist further.
As a courtesy, we immediately placed your order on hold to avoid the inconvenience of a return - something most businesses do not do.
You did not respond to our message, and instead posted a 1-star review the following day at 5:18pm on Wednesday 11 June.
We followed up again at 10:35am on Thursday 12 June, and again asked if you would still like to swap the sleepsuit for pyjamas now having your order number via Trustpilot. Instead you requested a refund and we then issued a full refund within five minutes.
We reached out to explain what had happened and invited you to update your untruthful review in light of the facts and our efforts to resolve the situation. At no point did we insist or demand that you remove it. We only requested fairness and accuracy.
We respect your right to share your experience, but we also believe this review is entirely unfair and negatively impacts the reputation of our brand for no reason whatsoever.
We wish you all the best!
Thanks,
Team GG
I love the sleepers and pjs
I love the sleepers and pjs. So soft, stretchy and long enough for my baby. Their customer service is amazing. I always recommend this company, and will continue ordering.!!!
21 April 2025
Unprompted review
I have been having problems with…
I have been having problems with communicating with their customer service. I became very frustrated after multiple attempts and posted a poor review on trustpilot to hopefully get their attention. I have since been emailed by one of their founders and it seems that they are having problems receiving emails on their side. He has sorted out my issue and has been apologetic.
I have to admit my experience prior to this has been very positive and the customer service, whilst slow, has been good and the quality of the products has been fantastic. I have ordered many times as I absolutely love their pyjamas and so do my children.
I really do hope they sort out the communication issues they are having as it would be a shame if they get negative reviews based on this.
1 April 2025
Unprompted review
Reply from GrowGrows
Hey Emma,
Thank you for sharing your experience with us. We sincerely apologise for the communication issues you encountered and truly appreciate your patience while we worked to resolve them. We’re glad to hear that our founder was able to personally assist you and make things right.
It means so much to us that you and your children love our pyjamas, and we’re grateful for your continued support. We completely understand how frustrating it must have been this time around, and we are actively working on improving our communication channels to ensure a smoother experience for our customers in the future.
Your feedback is invaluable, and we really appreciate you taking the time to update your review.
Team GG x
Really long in the leg
I ordered two baby grows in size 3 to 6 months. For starters, they took about three weeks to be delivered and that was after I had chased it up. The fabric is really soft and the zips make nappy changes easy but the legs are ridiculously long whereas the body fits fine. I am not keen on the feet which can be turned to make cuffs. They are bulky and mean that the baby grows take much longer to dry than others. So be careful to check that they are completely dry before putting away.
18 December 2024
Unprompted review
Reply from GrowGrows
Hey Bev!
Thank you for your feedback!
We sincerely apologise for the delay in your Christmas delivery and any inconvenience it caused, we did reach out at the time to explain what had happened and received a 5 star review from you.
We do wish that you would have reached out to us in regards to the issues you faced to allow us the opportunity to seek a solution but can see that you did not before leaving your review.
We're glad to hear you liked the soft fabric and the convenience of the zips, sadly not every little one is the same length but we appreciate your comments regarding the fit and drying time. Your insights are valuable, and we'll pass them along to our design team for future improvements.
If you need any assistance, please don’t hesitate to reach out to our customer service team.
Thanks again for sharing your experience! 😊
Didn't wash very well
I have eight pieces from growgrows, four pyjamas and four zip up sleep suits.
All of them washed really badly from the first couple of washes. The material went very bobbly, and on the pyjamas the neck elastic is all out of line. Washed at 30 degrees, on a slow spin, same as with all their other cotton items.
Very disappointed as they weren't cheap.
1 January 2025
Unprompted review
Excellent quality ofPJs using for…
Excellent quality ofPJs using for 18month to now 6 yr old. Spending 12 hours a day inPJs great on the skin lovely and soft holds the warmth .. no complaints Best Pjs ever! Granny x
7 February 2025
Unprompted review
Best Quality Ever!!
The best quality baby grows!! Have gifted GrowGrows products to a number of friends and each of them have fallen in love with their unique designs and quality materials - I would recommend GrowGrows to anyone looking for the perfect gift - Amazing team, super responsive - 10/10
2 January 2025
Unprompted review
Reply from GrowGrows
Hey Elise!
Thank you so much for your incredible review! 🌟 We're over the moon to hear that you and your friends have loved our baby grows and unique designs. Knowing that our products have brought joy to so many little ones is the best compliment we could receive!
We’re grateful for your kind words about our team, too—it truly means a lot to us. Thank you for recommending GrowGrows and for being a part of our community.
Looking forward to helping you find more perfect gifts in the future!
Team GG x
Brilliant selection, brilliant quality, brilliant company
I bought 2 sleep suits and animal comforters and I absolutely love them. Came super fast in lovely packaging such a lovely gift for my friend with their new babies. Very happy thank you Grow Grows
15 January 2025
Unprompted review
Reply from GrowGrows
Hey ML,
Thank you for such a wonderful review! 💛
We're so happy to hear you loved the sleepsuits and animal comforters, and that they made a special gift for your friend’s new little ones. It means the world to us to know you had a great experience, from the selection to the packaging.
We truly appreciate your support and hope to see you again soon!
Team GG x
Poor Customer Service / incomplete package
Despite sending several reminders that the order was sent incomplete, there is no reaction. I won‘t order again!
20 December 2024
Unprompted review
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