The ring is amazing. For spending so much money I would have expected some more information about the process, which is generally a crowd pleaser. Right now you purchase the item and it just says "pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great choices on diamonds. Salesman were more like salesman. Jackie at the location was for the position better. She wasn’t worried about the sales, just more finding the perfect fit/selection. She to... See more
Company replied
I bought my wife fancy diamond earrings for Valentine's Day from Grown Brilliance. She loves them. I was so impressed with the quality, value and company, that I bought diamond studs for Mother's Day... See more
Company replied
The quality of the platinum diamond anniversary band is outstanding. I love how the diamonds are set in as well. I believe this will help protect them for years to come. I can’t wait to see what my... See more
Company replied
Company details
Written by the company
Grown Brilliance is a rapidly growing specialty lab grown diamond jewelry retailer, operating a state-of-the art website and several boutique retail stores across the United States. Our mission is to help consumers celebrate their most important moments in life by delivering affordable luxury through an innovative and frictionless shopping experience. We offer a wide selection of engagement rings, wedding and anniversary bands, bracelets, necklaces, and earrings. Our jewelry experts are available in-store or online through our virtual appointments to help you find the perfect piece to celebrate your love story.
Contact info
579 5th Avenue,3rd Floor, 10017, New York, United States
- 877-476-9627
- customerservice@grownbrilliance.com
- grownbrilliance.com
4.5
Excellent
862 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diamond anniversary necklace
The diamond necklace I purchased for my anniversary came on time and was attractively packaged. Them piece itself is beautiful with sturdy hardware. Unlike lots of jewelry the stones were nicely sized compared to the photos.
16 March 2026
Reply from Grown Brilliance
Thank you for sharing your experience! We’re thrilled to hear your diamond necklace arrived on time, beautifully packaged, and exceeded your expectations.
It’s great to know that the stones matched the photos and the hardware feels sturdy. We truly appreciate you choosing Grown Brilliance.
Great experience
The website was easy to use and products shown in a helpful way. Process was easy and item came before promised date.
12 March 2026
Reply from Grown Brilliance
Thank you for sharing your experience! We’re glad to hear our website was easy to navigate, the product information was helpful, and the ordering process was smooth.
We’re thrilled your item arrived ahead of schedule! We truly appreciate you choosing Grown Brilliance.
Reply from Grown Brilliance
Thank you for your review! We’re glad to hear our website was easy to use and the product details were helpful.
We’re thrilled your item arrived earlier than expected. We truly appreciate you choosing Grown Brilliance.
Reply from Grown Brilliance
Thank you for your kind review! We’re delighted to hear you love your earrings and they arrived quickly with beautiful presentation.
We truly appreciate you choosing Grown Brilliance.
I ordered a pair of earrings and the…
I ordered a pair of earrings and the associates only ordered one stud! I waited for over two weeks to get the order and then it was wrong! I specifically went in to the store to order. Super disappointed
9 March 2026
Reply from Grown Brilliance
We’re very sorry to hear about your experience ; we understand how frustrating it must have been to wait for your order and then not receive what you were expecting.
This is not the experience we want for our customers, especially when placing an order in-store. We appreciate you bringing this to our attention, and your feedback will be shared with our retail team so we can continue to improve and prevent situations like this in the future.
We’re glad we were able to assist with your return, but we truly regret the inconvenience this caused. Thank you for sharing your feedback with us.
Excellent Updates
Communication was prompt and frequent. It was nice to follow the processing of my order.
2 March 2026
Reply from Grown Brilliance
Thank you for your review! We’re glad to hear our communication met your expectations and you enjoyed being able to follow the progress of your order.
We truly appreciate you choosing Grown Brilliance.
As promised ring was perfect
2 March 2026
Reply from Grown Brilliance
Thank you for your review! We’re thrilled to hear your ring arrived exactly as promised and it’s perfect.
We truly appreciate you choosing Grown Brilliance.
Perfect Jewelry, Fair Pricing, and Surprisingly Quick Shipping
I had a fantastic experience with Grown Brilliance from start to finish. The variety of options available is impressive, making it easy to find a piece that perfectly fits your style and budget without compromising on quality.
Two things really set them apart for me:
1. Price Match Option: Their willingness to offer a price match gave me total confidence that I was getting the best possible value for a high-end product.
2. Fast Shipment: Despite the custom nature of the jewelry, the shipping was incredibly quick and the item arrived safely packaged.
If you are looking for beautiful jewelry backed by excellent customer policies and reliable delivery, I highly recommend them!
5 March 2026
Reply from Grown Brilliance
Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic experience with Grown Brilliance from start to finish.
It means a lot to know that our variety of options, price match program, and fast shipping helped make your experience both easy and confident when choosing the perfect piece. We always strive to offer beautiful jewelry with excellent value and reliable service, so your feedback truly means a great deal to our team.
Thank you again for your recommendation and for choosing Grown Brilliance. We hope to be part of your future jewelry moments as well!
I'm very impressed with the ring…
I'm very impressed with the ring received by Grown Brilliance, and it arrived earlier than expected.
5 March 2026
Reply from Grown Brilliance
Thank you so much for sharing your experience! We’re happy to hear that you’re impressed with the ring from Grown Brilliance and that it arrived earlier than expected—that’s always the kind of surprise we love for our customers to have.
We truly appreciate you taking the time to leave a review, and we’re grateful you chose Grown Brilliance for such a special piece.
The experience was amazing
The experience was amazing. The ring quality is superior to most. The process was simple and the website was user friendly. I would definitely recommend using this company to everyone looking to buy jewelry.
2 March 2026
Reply from Grown Brilliance
Thank you so much for your feedback! We’re truly glad to hear that you had such an amazing experience with Grown Brilliance.
It’s great to know that you loved the quality of the ring and found the process simple and the website easy to use. That’s exactly the experience we aim to create for our customers.
We really appreciate your recommendation and are grateful you chose Grown Brilliance for your jewelry.
Reply from Grown Brilliance
Thank you for your review! We’re happy to hear that the ordering process was easy and that you love your beautiful ring from Grown Brilliance.
It means a lot to us that you took the time to share your experience.
Thank you for shopping with Grown Brilliance.
Just a great experience
Just a great experience! Quality of my wife's ring is exceptional and the shine/brilliance is awesome. Thank you!
2 March 2026
Reply from Grown Brilliance
Thank you for taking the time to share your experience! We’re delighted to hear that your wife’s ring from Grown Brilliance exceeded your expectations and that you love its outstanding quality and brilliance.
Your feedback is important to us, and we’re happy to have been part of this special moment. Thank you for choosing Grown Brilliance!
Good Experience
Bought a ring in January for our 30th anniversary. I did send it back to get it resized because my wife wanted a smaller size. Through the whole process, GB did everything right. Wife loves the ring.
19 January 2026
Reply from Grown Brilliance
Thank you for sharing! We’re so happy your wife loves her ring and that the resizing process went smoothly. Congratulations on your 30th anniversary—we’re honored to be part of such a special celebration!
Reply from Grown Brilliance
Thank you so much! We’re thrilled to hear you had an impressive experience, and we truly appreciate you shopping with Grown Brilliance.
Quality jewelry with a side of excellent service!
Dan D at the Woodfield Mall location was awesome, patient and knowledgeable. Picked up my beautiful ring and then proceeded to get the matching earrings and necklace! Great quality jewelry.
18 February 2026
Reply from Grown Brilliance
Thank you so much for sharing your experience! We’re thrilled to hear that Dan D. at our Woodfield Mall location provided excellent service and helped you find the perfect pieces.
We’re so glad you love your beautiful ring, matching earrings, and necklace—and we truly appreciate you choosing to shop with Grown Brilliance!
The customer service was outstanding
I worked with one person the entire time that I was designing my ring. She was so friendly and so accommodating and even though I made so many changes, she still didn’t get mad. The outcome was just beautiful. I love the rings.
18 February 2026
Reply from Grown Brilliance
Thank you for sharing! We’re happy to hear that you enjoyed the process of designing your ring and that your designer could help bring your vision to life—even with all the changes.
We are delighted to hear that you love the rings. We’re honored that you chose Grown Brilliance for such a special piece!
The custom diamond I ordered for my…
The custom diamond I ordered for my ring was not held as requested and replaced with a different diamond. I was shocked and unhappy. GB is now trying to rectify this problem.
16 February 2026
Reply from Grown Brilliance
Hi Sandra,
We’re truly sorry for the frustration and disappointment you experienced with your original order. We completely understand how important it is to receive the exact diamond you selected, and we regret that this situation did not meet your expectations.
In rare cases, a diamond chosen through our site may become unavailable due to vendor delays or prior sale before our inventory updates. When that happens, our diamond team selects a replacement that meets or exceeds the original specifications at no additional cost. That said, we recognize that this doesn’t replace the personal significance of the diamond you initially chose, and we’re sorry for the surprise this caused.
We truly appreciate your patience in working with us to resolve this. We're glad we were able to assist with the return and help you move forward with a newly selected diamond and redesigned ring. Your new piece is currently in progress, and we’re committed to ensuring it meets your expectations when it arrives.
Thank you again for your understanding and for giving us the opportunity to make this right. If you need anything at all in the meantime, please don’t hesitate to reach out.
Custome made band is just beautiful and…
Custome made band is just beautiful and perfect!
16 February 2026
Reply from Grown Brilliance
Thank you so much for your kind words! We’re glad to hear that your custom band turned out beautiful and just as you imagined.
We truly appreciate you choosing Grown Brilliance, and we hope you enjoy your piece for many years to come.
Nice diamonds but disappointing quality for settings
Ordered pair of 2tcw earrings in platinum settings. The diamonds look great. The settings, however, are a different story. They are cheap and not well-made. When we got the earrings, my wife put them on, and the push-back would not slide far enough to allow the earrings to sit snug on her ears. But even worse, when she tried to take them off, the pushback would not move. It took us over two hours to get the earrings off. When I wrote customer service, they said I could return the pushbacks, and they would send new ones "if they were in stock" but otherwise we would have to wait until they got new ones in stock. So, we're stuck with a pair of lovely diamond earrings that we cannot use while we wait--for how knows how long--for the company to send pushbacks that actually work. Love the diamonds but otherwise extremely disappointed.
14 February 2026
Unprompted review
Very good value
I wish I would have been initially given the option to get my package at an ups pickup. Also the ring box could look a little nicer. However the ring is very nice exactly what I expected.
19 February 2026
Reply from Grown Brilliance
Thank you for sharing your feedback. We appreciate you letting us know about your experience and will certainly take your comments about the UPS pickup option and the ring box into consideration as we continue to improve our service.
We’re glad to hear that the ring met your expectations and that you’re happy with it. Thank you for choosing Grown Brilliance.
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