Grundig UKReviews 

814
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Grundig washing machine (7700) now being replaced after 5 years. Bearings gone, motor probably also gone. Engineer said there was a lot wrong with it for a 5 year old machine.

Rated 5 out of 5 stars

After reporting a noise problem with our new washing m/c, 2 Engineers arrived promptly to investigate. Within minutes they had identified the problem- a reversed filter in the filling hose, so nothin... See more

Rated 1 out of 5 stars

Never ever buy Grundig ovens, we are on our second one,(the 1st being replaced under warranty) now this piece of crap is doing the same as the 1st, tripping out whole house electrics. Not a cheap ove... See more

Rated 5 out of 5 stars

The fridge freezer is just perfect, The interior has been skilfully designed to give maximum space. I particularly like the large pull out vegetable and fruit tray. Above that is a large area to st... See more

Company details

Written by the company

Grundig offers an array of beautifully designed freestanding and built-in home appliances, combining premium quality with innovative technology that also respects the planet.


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3.0

Average

TrustScore 3 out of 5

814 reviews

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No recent history of asking for reviews

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3.0

All reviews

(814)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent integrated fridge freezer

Extremely happy with my new integrated fridge freezer bought from Curry's. After doing lots of research I selected Grundig as it offered all the features I was looking for at a good price in my budget. The appliance is quiet and there is plenty of space inside. I especially love the wine rack for storing bottles and the salad and dairy drawers which are really big and slide in and out very easily making them easily to remove and keep clean. The top freezer drawer has a convenient tray that allows you to get ice cube trays in to freeze really easily without spilling anything. The tray can easily be removed if it is not needed. I am really pleased with this purchase so far and the lengthy guarantee gives added peace of mind. Would definitely recommend, excellent value for money.

9 June 2024
Rated 5 out of 5 stars

New washing machine

Loved the whole process of buying our washing machine. From perusing Curry's to delivery and installation it was all straight forward. The w/machine works well and we are very pleased with our purchase.

25 June 2024
Rated 1 out of 5 stars

Have 10 year warranty plan

Have 10 year warranty plan, suppliers came out and fixed issues last year no problem. Today I rang as there yet another mechanical fault which is under guarantee. Spoke to customer service manager who was arguing with myself, when I requested to speak to a manager he hung up, very disappointed with the service.

8 July 2024
Unprompted review
Grundig UK logo

Reply from Grundig UK

Dear Helen Liddell

Thank you for taking the time to reach out and share your experience with us, first hand customer feedback is imperative to improve our services. I would really like to look into this for you, if you could please email reviews@beko.co.uk with your details. Please accept my apologies for the inconvenience caused.

Kind Regards

C.N

Rated 1 out of 5 stars

Don't buy a Grundig washing machine or gurantee with Domestic & General

Stranded with a faulty Grundig washing machine. I have been on the phone 45 mins of which 35m were on hold. I already called last night by the time you go through their process you feel like an engineer yourself. The machine is just under a year old, they said they don't have any available engineers in the next week or so they will call when something becomes avail. They also use interrogation tactics and basically are trying to blame me for what is wrong with the machine I have been married 43 years and had 4 machines in that time, never before have I had to have repairs on such a new machine, the same fault appeared a day after it was installed and they had to give me a new machine at that point I should have chosen another.Shannon needs retrained in customer service.Plus she wouldn't let me speak with a manager.

4 July 2024
Unprompted review
Grundig UK logo

Reply from Grundig UK

Hello,

I am very sorry to read you are having issues with your washing machine. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards

C.N

Rated 2 out of 5 stars

Brand new fridge freezer arrived with…

Brand new fridge freezer arrived with freezer defective so not working and scuff marks on unit
Replacement unit had missing fridge shelf rack !

30 June 2024
Grundig UK logo

Reply from Grundig UK

Dear Andrew Jones

I am very sorry to read you are having issues with your fridge freezer. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards

C.N

Rated 1 out of 5 stars

Very disappointing product

Very disappointing product. Got to repair 4 times. But still not working properly. I will never buy this brand again

14 June 2024
Grundig UK logo

Reply from Grundig UK

Dear Severin Adou

I am very sorry to read you are having issues with your appliance. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards

C.N

Rated 5 out of 5 stars

We had a fault on the first…

We had a fault on the first fridge-freezer that was delivered. When I contacted the company they were really helpful and agreed a replacement without hesitation.
Great customer service.

16 June 2024
Rated 1 out of 5 stars

Customer help line

Customer help line
No help given regarding extended warranty.
Abrupt attitude, do not consider the customer who is not online.
Just hope I don't have a problem with the new appliance, because I seriously think the helpline will not be helpful.
Just hope I have not made a mistake purchasing a Grundig appliance

17 June 2024
Grundig UK logo

Reply from Grundig UK

Dear Christine King

I am very sorry to read you are having issues with your appliance. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards

C.N

Rated 4 out of 5 stars

Oven cooked good

Oven cooked good. I like the pizza function. Still a short time after buying, therefore, need time to get a good review.

3 June 2024
Rated 2 out of 5 stars

The dishwasher has 5 years warranty and…

The dishwasher has 5 years warranty and the machine was fine for 4 years.
Unfortunately the customer service department is terrible. They seem unable to find any information about the warranty and don’t recognise the reference number. They can tell me I had a repair under the 5 year warranty a month ago. But can’t find the registration. 5 year warranty required as machine seems to self destruct in the 4th year.

10 June 2024
Unprompted review
Grundig UK logo

Reply from Grundig UK

Dear Dave

I am very sorry to read you are having issues with your dishwasher. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards

C.N

Rated 5 out of 5 stars

Well designed dishwasher.

I always do research on products before buying them, and what’s important with a dishwasher is the internal design of the dishwasher. The cutlery box can slide up and down the grid system. And the upper prongs can be clipped or laid flat to accommodate larger items such as pans. Just a well thought out design.

5 March 2024
Rated 1 out of 5 stars

No help whatsoever

No help whatsoever

1 June 2024
Grundig UK logo

Reply from Grundig UK

Dear Abi

Thank you for taking the time to reach out and share your experience with us, first hand customer feedback is imperative to improve our services. I would really like to look into this for you, if you could please email reviews@beko.co.uk with your details. Please accept my apologies for the inconvenience caused.

Kind Regards
T.M

Rated 5 out of 5 stars

I do like my new fridge freezer

I do like my new fridge freezer. As my kitchen is integrated I had hardly any choice! I had to buy it in a hurry as was desperate. I like the 3 drawers in the freezer but I should have liked better configuration in the actual fridge layout. It is quiet in operation.

16 May 2024

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