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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the careful packaging, ensuring items arrive intact and well-protected. Many also highlight the efficient delivery service, with products often arriving on time or even earlier than expected, sometimes including extra gifts. The customer service is frequently described as responsive and helpful, providing good communication and satisfactory solutions to queries. However, some customers also noted issues with after-sales support, particularly for product malfunctions within the warranty period, leading to difficulties in obtaining replacements. A few other people also felt that delivery times were not always as fast as expected, especially when paying for expedited shipping, and some experienced prolonged processing times for their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting fast shipping... See more

Order

Customers consistently note positive experiences with order, often receiving their items within the expected... See more

Quality

People report positive experiences with quality, with many reviewers stating that their phones work perfectly... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

- Fast delivery (2 Business days) - No damage to the package - Tracking your package (however I did not receive an email that announces it before arrival, so I actually missed it)

Rated 4 out of 5 stars

I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would... See more

Rated 4 out of 5 stars

They offer good products at good prices but when you need after sales support for a product that malfunctioned inside the warranty period with proof, I had a hard time till I get a replacement device... See more

Company replied


Company details

  1. Online marketplace

Written by the company

Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A little delay, but worth the wait

I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would buy again.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

I ordered a phone. It arrived in perfect condition. The tracking was great and all the process was easy and nice.
I reccommend buying here.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery and flawless product!

The selected product was at a very reasonable price with a coupon. The package contained everything, and even more than was stated in the description. I received the mobile phone a day earlier than the expected delivery date. The packaging was perfect, the best I have come across recently, even the product box could not have been damaged during shipping. This is my first order, but I have a very positive experience with the company, I will gladly choose them again!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the store

Very satisfied with the store. Received the shipment within 15 days of ordering. Great! The package was very well wrapped, no damage, well protected. I haven't tested the OP Nord 5 phone yet, but I hope everything is good. I highly recommend the Gshopper store!

4 September 2025
Rated 5 out of 5 stars

Very satisfied with the store

Very satisfied with the store. Received the shipment within 15 days of ordering. Great! The package was very well wrapped, no damage, well protected. I haven't tested the OP 13 phone yet, but I hope everything is good. I highly recommend the Gshopper store!

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Super good

Ordering was easy and problem-free. Shipping was also fast (I received it on the 5th working day). I received the package double-wrapped, undamaged, in perfect condition. Thank you very much.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great prices.
Fast shipping.
I made the order at 2nd of August and at 12th of August my ordered has been delivered.
Very satisfied

12 August 2025
Unprompted review
Rated 1 out of 5 stars

They are scamming peoples and buying 5…

They are scamming peoples and buying 5 star reviews. Dont be an idiot like i was! Check out everything before ordering from this website. No update, no reply, my order is just processing and they are not shipping the parcel what i ordered at all which is on stock on the website! They arent help you!

2 July 2025
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer.

Thank you for choosing Gshopper. If
you have any requirement, you can contact Support@gshopper.com.

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this store. The customer support was outstanding — very helpful and always quick to respond.

When I received a defective product, they handled the issue in a professional and efficient way. They arranged a replacement extremely quickly, and I received the new item without any extra cost.

I truly appreciate how smoothly and respectfully they treated the whole process. I can highly recommend this webshop to everyone and will definitely shop here again. Thank you for the great service!

3 July 2025
Unprompted review

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