I had a very poor experience with this…
I had a very poor experience with this company. I signed up and was rushed to get in for Q4 but after signing up, had no contact for nearly 3 weeks, needless to say we missed Q4. They made a store in Spanish selling to Mexican men. I believe that the store name would have been a problem because it was a copywrited name, I asked but no response to that. My ad account was shut down within 2 weeks of the start. It took a month to get the store, the time is not my issue and they want to blame me for taking time to get the ad account set up. They had it shut down by Facebook within 2 weeks of starting the ads. There were 12 orders to fulfill that were placed before I declined paying them another $1800 to manage the store another month, they never bothered to fulfill the orders and the product wasn't available anywhere else that I could fulfill them so I had to refund and apologize to all of those customers. Four of the 12 orders were flagged as possibly fraudulent. They were not nice people to deal with, there was no good communication with them, very harsh and uncaring. I would not recommend them. To me, it looks like they are using outdated methods of dropshipping as well. Things that don't work now and there are better suppliers too. But I wasn't asked what I wanted to sell, they decided that for me, which was fine but I didn't expect to be selling to Mexico and not the USA, I was blindsided with that. It was a very disappointing and expensive experience. It was unpleasant that they didn't care enough to take care of the customers who had placed orders. I care about my customers and delivering top notch service, so that was very upsetting to me to treat them that way. I wish that I could report that they delivered on their promises, I don't see a supplement store generating $10k a month in sales, no matter how good they are. Especially when the same supplements are on Amazon for half of the price. I couldn't get Amazon to deliver the orders to Mexico when I was trying to figure out how to get the customers their product though.
4 December 2024
Unprompted review