Greenslade Taylor Hunt Reviews 133

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the excellent customer service, quick response times, and the smooth user experience, often noting that the team goes above and beyond. However, some people were dissatisfied with the level of service and contact, reporting difficulties in reaching agents and feeling ignored when facing significant issues. A few other people also felt that communication was poor, with unreturned calls and messages, and some encountered staff with an unpleasant attitude and perceived incompetence, leading to frustration and wasted time.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive. Many reviewers highlight the professionalism, friendliness, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Customer communications

Clients share positive opinions on contact, highlighting helpful and accommodating interactions. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard and his team have been excellent. During a difficult time of needing to sell both my grandmothers & aunts houses to fund their care home costs. We live many miles away, so needed a trusted est... See more

Company replied

Rated 5 out of 5 stars

We met Ollie at property & even tho he was not familiar with it as GTH had squeezed an appointment in for us. He was generally very knowledgeable & extremely competent made us feel at ease answered al... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Jon, Natasha, and the team at Greenslade Taylor Hunt – we definitely made the right choice in selecting them to sell our house. From start to finish, Jon and Natasha were profe... See more

Company replied

Rated 5 out of 5 stars

I wanted to say a big thank you to Wayne and the team down burnham on sea who supported me throughout the purchase of my property. The service was amazing slay going out their way for viewing’s, keep... See more

Company replied


Company details

  1. Estate Agent
  2. Chartered Surveyor
  3. Estate Agent Auctioneer

Written by the company

With 180 years of experience, Greenslade Taylor Hunt is THE West Country property and auction specialist. Retaining our independent status, we are a firm that cares about our clients' interests and one that can help with an array of property needs across Somerset, Devon, and Dorset. The collective experience of our partners and staff is brought together to enable you to get the most from your property assets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The Yeovil branch is awful

The Yeovil branch is awful, they have no mannars, people skills or negotiating skills. Terrible service and a real let down and I have since heard a few more bad stories from people I know about GTH. I would advise anyone not to use them! I definitely will never use this company again.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Greenslade Taylor Hunt in Taunton have…

Greenslade Taylor Hunt in Taunton have been absolutely amazing in their help and support.
Especially Bill Cosgrove. I have never experienced buying and selling a house before and was totally confused by it all and the holdups that were happening.
If it hadn’t been for Bill I would have really struggled.
I hope he knows how very very grateful I am to him for his support and encouragement to myself. Here is a man that goes way beyond his duties, a credit to this company. I hope they realise what an asset he is.
Thank you Bill
Suzanne

24 October 2023
Unprompted review
Rated 1 out of 5 stars

GTH are useless.

GTH are in charge for the maintenance of the flats where I live.
The maintenance costs amount to over £100+ per month, when multiplied by the number of flats comes near a figure of £10,000per month that they are taking from people living there.
For over 2 years, I have had over 8 holes in the felt in my attic. Water has been coming through the living room light fitting and so they sent someone to do a quick botch job to fix the problem.
This has been a constant issue as the felt is over 35 years old and at last count there were 5 flats with this problem.
Unless the tenant has water streaming into the flat, then they really don't want to know.
As none of the flats have had tiles stripped of and the job done properly, then I think that the job is just being cheaply botched every time.
These are our homes that you are wrecking.

15 October 2022
Unprompted review
Rated 1 out of 5 stars

Most branches of GTH Offer good service…

Most branches of GTH Offer good service however the exception is Yeovil Unhelpful and non accommodating in my desire to view as a cash buyer. I found them arrogant and would only rate them 1 star however to put into context their Burnham Branch the complete opposite and good to deal with as were Chard so they can offer good service I suspect it is the management at Yeovil that is at fault

3 June 2023
Unprompted review
Rated 1 out of 5 stars

Other estate agents are available.

I was only expecting the minimum level of service as a buyer but was woefully optimistic there. "Spoke to the vendor" meant an email had been sent every couple of weeks asking vaguely for an update. Details of sale had not been verified with land registry, could have just asked vendor for a copy. So it took 7 months, a lot of personal effort and £4k of costs on my part before owners announced the property wasn't actually for sale. GTH explanation was that estate agent details should in no way be considered as fact.

3 March 2023
Unprompted review
Rated 1 out of 5 stars

You Let Us Down!!

Initially Tom from their Burnham On Sea Branch when taking our home on with them was kind, friendly and professional. We agreed to go ahead with them and sincerely believed in our heart of hearts had explained our circumstances. Let's leave it that there was a definitive breakdown in communication at that BUT without going into explicit, specific detail do feel they let us down. We therefore could only appraise this company as "one star". Caution would be advised when considering potential dealings with GTH Burnham On Sea Branch

1 April 2023
Unprompted review
Rated 5 out of 5 stars

GTH - Highly recommended

GTH - Can highly recommend their services. Found them to be nothing but professional, polite and well mannered and they provided good honest answers when needed. Everyone commented on how good their Marketing is plus the photography is to a very high standard so all in all, we were very happy with the service they provided - in particular, Ollie and Mitchell who we dealt with most -many thanks Guy's.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely first rate service - highly recommended!

Absolutely first rate service - highly recommended! GTH recently handled both sides of our house move - sale and purchase. The whole team in the Taunton office provided an extremely reliable and professional service. Communication was prompt and efficient throughout. They marketed our former home very quickly and professionally and secured us an offer that exceeded our expectations. The support and communication we received when it came to negotiations on the purchase of our new house were invaluable, and a difficult chain was managed with patience and aplomb. Most importantly, we were never left to feel as though we had been forgotten about, or were ‘just another client’. If only more agents offered this kind of service. Thank you GTH!

28 October 2022
Unprompted review
Rated 1 out of 5 stars

Awful company with lies all over their…

Awful company with lies all over their website

They state that they are helpful and are the ‘top’ letting and sales agents in the EX16 area, yet their staff can’t be bothered to contact potential customers several times before ultimately moving on with accommodating someone in a property and STILL not informing those who were interested

Pass the buck quicker than Americans

Avoid at all costs. Especially letting team.

22 August 2022
Unprompted review

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