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GTranslate Reviews 

152
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and responsive customer service team that always resolves technical questions promptly and kindly. People also find the product extremely easy to install and very effective for setting up multilingual websites and boosting global reach. Some reviewers were not happy with translation controls, mentioning that content occasionally resets unexpectedly or lacks the flexibility needed for long-term projects. Others noted technical problems, such as performance slowdowns on their websites and occasional difficulties reaching support during weekends or busy periods. A few consumers experienced unexpected limits or communication challenges when trying to get detailed assistance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, frequently praising responsive, knowledgeable, and... See more

Website

People report ambiguous experiences with website features, with many reviewers praising the powerful... See more

Staff

Users describe positive interactions with staff, frequently highlighting the quick response times and... See more

User experience

Clients share positive opinions on user experience, noting that the solution is easy to implement, maintain,... See more

Product

Customers had positive experiences with product, noting that it is an awesome and stable plugin which works... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was inquiring about adding a second domain name to Gtranslate. They noticed an issue on my site before I did and sent me instructions on how to fix it quickly. These guys are on top of their support g... See more

Rated 5 out of 5 stars

We've used GTranslate on a number of sites, it's great and the pricing is very competitive compared to other providers. What's is particularly exceptional is their support, they are responsive and kno... See more

Rated 5 out of 5 stars

GT Translate PREMIUM is a very powerful plugin enabling anyone to translate websites into a lange number of feoreign languages. I've highlited "premium" in capital letters because 90% of the traslatio... See more

Rated 5 out of 5 stars

We've been using this product for years on several websites. It works great and we were very happy with support too.


Company details

  1. Translator
  2. also in
  3. Software company

Written by the company

GTranslate is a website translator which can translate any website to any language automatically and make it available to the world!

30-Day Software Refund Guarantee

Full refund available within 30 days

If you are not satisfied with your GTranslate software purchase, you may request a return within 30 days of purchase and receive a full refund in accordance with our Returns Policy. This guarantee applies to software purchases only. Professional translation services are not eligible for return once the translation process has started. Full details: https://gtranslate.io/returns-policy

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152 reviews

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4.4

All reviews

(152)

113 reviews in the last 12 months

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Rated 1 out of 5 stars

First software in the world where the PAID version has less options than the FREE version

What a complete waste of time.
It seemed easy to use and fast to implement at first, so our company gave it a try using their free version.
When we decided it's good enough for us, we wanted to move forward to the paid version to have more functionality, only to discover that on the paid version you no longer can have your URLs intact, and it's mandatory to change them.
Completely absurd. In the free version you don't have to change any URLs, but then you pay for a subscription and you're no longer able to have that ????
This is the first software in the world where you have less options after paying. What a joke.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Makes Website Translation Easy

GTranslate has completely transformed how I reach international customers. It’s so simple to set up and translates my website flawlessly into multiple languages. Highly recommend!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Makes Website Translation Easy

GTranslate has completely transformed how I reach international customers. It’s so simple to set up and translates my website flawlessly into multiple languages. Highly recommend!

11 July 2025
Unprompted review
Rated 1 out of 5 stars

How GTranslate made me run away, for good!

After one year and half and over $300 in paid bills, today, the 7th of March 2025, I just deleted GTranslate due to absolutely unprofessional customer support. It’s the worst support I experienced so far since I started using WP 18 years ago. Everything seemed nice, plugin had some issues which was fixed thanks to the support team. Yesterday, I’ve add another “Startup” subscription for my second site (in total $480/year) and I just needed to get some details fixed. Suzan Shahinyan (technical team expert) got in touch with me today. I tried to explain her the issue and she replied in such a disrespectful way that first I needed to read her message a few times as I didn’t believe what I saw. Everybody can have a really bad day, so I decided to kindly ask her to reconsider her behavior in order to give her a chance to make things right but, it just got worse; her answer was “Please don’t make thing complicated for no reason”. So I sent a complaint to the founder Edvard Ananyan and the deputy CEO Rafael Hovhannisyan. Rafael got back to me pretty quickly saying that the conversation went a wrong way. When I asked him to please be more specific about what this actually means, he replied that I wasn’t constructive. So I decided to do a constructive thing and I’ve cancelled all payments and I deinstalled GTranslate. By the way, I was wondering all the time why Google keeps me banned sending me constantly alerts since I’m using GTranslate. Trying to find the complaint page of GTranslate, Google suggested me as first result a link with the title "How GTranslate plugin destroyed our 2M website". Finally, I was able to understand why Google was keeping my website practically unvisible since I started using GTranslate.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Very good.

Very good.
I am very pleased with their translation for websites which I have been using.
But I am pleased with the service of one of their agents, Vahan, who has been very patient dealing with my enquiry earlier.
I admit I didn't understand at first what he was explaining me, but during the whole exchange ; he has been very professional and patient.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Best TOOL FOR TRANSLATIONS

Best TOOL FOR TRANSLATIONS
i really think all those 1 start reviews are done by people with no tech skills and do not know how to set this up :)
works like magic on 4 websites - also helps with extra traffic ;)

4 March 2025
Unprompted review
Rated 1 out of 5 stars

I was looking for a plugin to translate…

I was looking for a plugin to translate the contents of my site from into English: even though I had set up Gtranslate only for this purpose, I found myself with translations in Dutch, Spanish, French, Cambodian... Created without me asking for it. Gtranslate automatically translates your content into numerous languages, causing a sudden multiplication of pages indexed by Google and putting you at risk of being penalized. It doesn't matter if your site's language selector only shows two languages, the content gets translated and put online anyway. Totally insane.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT INSTALL THIS PLUGIN!!!

DO NOT INSTALL THIS PLUGIN!!!

This plugin completely ruined my sites Hreflang and messed it up so bad that whenever your search for an article on my site with the site name in Google it will come up but in a different language like Polish or Cambodian. It messed up our whole site and will take month and months to fix. NEVER INSTALL.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

The worst customer service in my life

Never in my life have I seen customer service that is so rude and responds in a crazy way to customers. You pay to have customer service that not only doesn't help you solve problems, but also gives you the fault (even if it's a bug on the site) and even demands that you do their job. Very bad translation quality, all to be reviewed. If you want to throw your money away this is the right plugin. Given the number of negative comments about support, I should have read the reviews first!

22 October 2024
Unprompted review
Rated 1 out of 5 stars

this platform is one of the worst tool…mafia business

this platform is one of the worst tool to use.
beware, don't use this tool at all.
only fools will buy into this.
they will show u a payment required page to your customer if u happened to have one day missed payment.
rude ,mafia way of doing business.

13 October 2024
Unprompted review
Rated 1 out of 5 stars

Plugin killed my website

Please do not buy any of their subscription, thier plugin killed my website and became inaccessible, I've requested a refund also but it seems they don't want to give a refund, I had to raise a dispute to Paypal, hopefully paypal will be able to get back my money. Also their support is terrible I've never seen so rude people oh my god....

30 July 2024
Unprompted review
Rated 1 out of 5 stars

Very Poor Support

I’m a customer since 5 years, more or less, and I can say that the GTranslate support team are not skilled. We have since 6 moths an issue that compromize the conversions. I have opened 3 ticket (maybe more, don’t remember) during this time, and every time we receive a different reply from team. Once is a cache problem, once there aren’t no issue, every time a closed ticket WITHOUT ANY TROBLESHOOT. This is frustrating, and become a loss of time and revenue. I think this is the last year with GTranslate.

29 July 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from this service

Stay away from this service, it will damages your seo due to the amount of times the service is lost and you end up with dead pages which have been indexed getting your site penalised, this all comes with poor service and excuses

22 April 2024
Unprompted review
Rated 1 out of 5 stars

I am really very dissatisfied with your…


I am really very dissatisfied with your service. I asked last time why my translation is suddenly out of order and every time during the weekend and on Monday and you cannot explain this, which is quite strange. Now it's out for the umpteenth time. I will also write about this on trustpilot and all other platforms if you do not come up with a good solution and a normal answer instead of sweeteners

4 March 2024
Unprompted review
Rated 1 out of 5 stars

support is not helpful at all and even…

support is not helpful at all and even rude. Their errors are "my fault" and I should either contact LSCache support (which by the way has MILLIONS of users) as its my fault im using it and not their buggy software. They even went so far to claim I should simply not use any language with RTL as its seemingly not working. Holy hell that company has the worst support ever.

Instead of fixing their bugs? Well you can also not use this translation language............

1 January 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY ON THIS SERVICE

After using it for months, I can confirm all the negative reviews and I'm incredibly disappointed—I'd rate this tool zero stars if I could! It's utterly useless. Please, don't waste your money. Trust those who've already tested it and regretted spending on it.

The customer service is ineffective, and the developer's attitude is downright rude. What a shame!

Why throw away your money? Let me clarify.

Setting up the software often leads to problems. If they occur (which happens most of the time), be prepared to fix them. If your website remains unscathed, consider yourself lucky!

To reap the benefits, you must submit the translated pages to Google for indexing. If you skip this step, it'll be futile. But there's a catch.

Google either doesn't index them at all or only indexes a tiny portion, rendering it useless. This app is ineffective. The reason, as confirmed by the developer, is the poor translation quality. I confirmed this issue with my native language. Consequently, Google finds the translated pages uninteresting, refusing to index them, making them invisible.

This software is utterly worthless. It might even harm your website because Google could interpret the poorly translated pages as subpar content, leading to potential penalties. Essentially, you're paying to have your website penalized by Google!

If you encounter this issue, they might initially claim that Google takes time to index pages—fair enough. But if you bring it up again after two months, rendering their excuse invalid, they'll offer to translate the pages for an additional fee! Unbelievable. You're already paying for a useless service, and they want to extract more money from you.

In fact, using this service had a negative impact. Despite my default language being English and 99.9% of my customers originating from English-speaking countries, this software didn't attract new customers. Instead, it damaged my SEO with poorly translated pages, causing website disruptions that took a week to rectify. Trust those who've tested it—this software is rubbish. It employs the free version of Google Translate, known for its inaccuracies. It's almost 2024; they could have used AI or any better translation software which is mandatory for this kind of service, but I suppose that wouldn't be as profitable for them. Hence, they continue offering this awful and worthless service. DO NTO WASTE YOUR MONEY

8 December 2023
Unprompted review
Rated 5 out of 5 stars

I’m really impressed with the quality of the plugin and support

I spent a whole year trying out plugins, and that’s what I was Facing:

1- The size of the database increased.
2- Difficulty in using plugins that require a lot of experience.
3- Dublcite the media.
4 – Some problems for which we or plugin support could not find a solution
5 – Premium support does not respond even after 15 days
6- The prices are fantastic, reaching $1,500 and more.
These problems were really disappointing. I wasted a lot of time searching until I found the gtranslate plugin that solved all these problems, as I really found what I was looking for.
I will tell you about my experience with gtranslate. I found:

Translating quickly is easy because the application is linked with Google Translate and many other translations such as Microsoft and others.
It does not affect the database at all or the size of the files in memory or storage. They are still the same size because there is a translated copy on gtranslate plugin servers.
I have never encountered a problem without finding a solution that was incredibly quick in a few minutes in a live chat with Suzan 😊, with support responding within a few minutes.
Compared to all these features that I discovered while using Plugin, the prices of their services become very simple.
I would like to thank the creators, developers, and support of gtranslate Plugin. You have provided the best in translation. I recommend everyone not to search or try many Plugin translations. This is the best Plugin after researching for a whole year and trying most Plugin translations.
I wish you more success

5 September 2023
Unprompted review

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