Guapi Reviews 162

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Extremely disappointed with GUAPI. I paid for my order, but I never received what I paid for and have been unable to get a satisfactory resolution. Customer support has been slow and unhelpful, leavin... See more

Company replied

Rated 5 out of 5 stars

GUAPI is my favorite all time Raw & Dope Design, raw materials. Love y’all keep doing ya thing team. P.s. RROLLS

Rated 5 out of 5 stars

I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... See more

Company replied

Rated 1 out of 5 stars

I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... See more

Company replied

Company details

  1. Clothing Shop
  2. Men's clothes shop
  3. Ladies' clothes shop

Written by the company

We believe there is strength through unity and intend to shape the world around us – not be shaped by it.


Contact info

3.5

Average

TrustScore 3.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

AMAZING QUALITY

AMAZING QUALITY. I thought these were gonna look goofy on me cause i’m on the bigger side but they look and feel absolutely flawless. They really live up the hype + their customer service is top notch on god. highly recommend!

29 January 2023
Unprompted review
Rated 4 out of 5 stars

Love the wonderful choices

Love the wonderful choices. Watch out your basket because some prices will change and other reduce.
Products to come in a week or two.

2 January 2023
Unprompted review
Guapi logo

Reply from Guapi

Thank you for taking the time to leave a review and for choosing our company for your purchase. We are delighted to hear that you love the wonderful choices we offer.

We apologize for any confusion regarding the changes in prices. We strive to provide accurate and up-to-date information on our website, and we will work towards improving our processes to avoid any similar issues in the future.

We are glad to hear that you expect your products to arrive within a week or two. If there is anything else we can assist with, please do not hesitate to reach out to us.

Thank you again for your support, and we hope to have the opportunity to serve you in the future.

Rated 5 out of 5 stars

Very quick

While I had heard most places where transitioning to a no customer service phone line system, I was a bit skeptical to order these pants. However, from the time I order on 11-28-22 to the time I received my order on 12-6-22 was expeditionally fast. I never had to email them at all. Great service!! I would definitely recommend them because it perfect service.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

You guys have great communication…

You guys have great communication skills and I appreciate the fast response time. This brand is started too come one of my favorite places to do online shopping, I cant wait for the rhinestone hoodies to return, those are my personal favorite and I hope to get updated when more of those drop in my size. Shipping was phenomenal and handled really well! The pants are insanely fashionable I am upset that I didn’t come across this site earlier.

5 December 2022
Unprompted review
Rated 1 out of 5 stars

ordered a black jeans a couple days ago…

ordered a black jeans a couple days ago but it said 'try again' nd I got no email even though the money was debited and the support didn’t text back L scam

24 November 2022
Unprompted review
Guapi logo

Reply from Guapi

We are sorry to hear that you have encountered issues with your recent order and that you feel like you may have been scammed. We understand how frustrating this must be and we would like to assist in resolving the issue as soon as possible.

Could you please provide us with your order number or any other relevant information so we can look into the matter promptly? Our customer support team is always available to help and we regret that you have not been able to reach us.

We take all customer feedback seriously, and we will do our best to address and resolve the matter for you.

Thank you for bringing this matter to our attention. We look forward to hearing from you soon and to resolving this matter in a timely and satisfactory manner.

Rated 5 out of 5 stars

I love the service here

I love the service here. They are really on top of things. They responded in great timing the customer service was EXCELLENT.!!! 5 STARS.!!! Keep up the great customer service.

10 August 2022
Unprompted review
Rated 5 out of 5 stars

Recently I ordered the Black Spider-Man…

Recently I ordered the Black Spider-Man denim jacket and felt like I’ve needed this denim jacket forever. Being tall with linky long arms , it’s the most difficult thing to find a denim jacket that has the arm length extended. Not only did the jacket fit perfect , the shipping is everything ! Came the next day just in time for my event in New York City inside the ipic center !!!!

30 April 2022
Unprompted review
Rated 5 out of 5 stars

I'm not even the review type of person…

I'm not even the review type of person I'm so picky about my clothes I recently ordered some pants the quality was top tier and the over night shipping was perfect will be frequently shopping

21 April 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a limited edition item and…

I ordered a limited edition item and when it came through it was a slightly different item probably a factory error and the team at guapi managed to put it all right and sort me out with a great deal on another order I’ll definitely be ordering again 🇬🇧🌊🇺🇸

5 April 2022
Unprompted review
Rated 4 out of 5 stars

Very prompt responses

Very prompt responses, they care about their customers.. only reason I didn’t give it 5 stars is because I havent received the product yet due to a mailbox confusion otherwise great CS

19 March 2022
Unprompted review
Guapi logo

Reply from Guapi

Thank you so much for the positive review. Kindly provide us the order number through support@guapi.ch so we can check if you were able to receive the product.

Rated 5 out of 5 stars

Service …

Very good service answer fast to your gmails very happy to help the customers

4 February 2022
Unprompted review
Guapi logo

Reply from Guapi

It’s so nice to know that you are satisfied about our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

This brand is legit!!!!

This brand is legit, super great quality material, very responsive to their customers as well as staying true to their word when it comes to shipping packages out to their customers. I love everything about this brand I just received my first pair of jeans which are the limited edition drop( 9 out of 100) made. I love the fact that they have limited quantity of each pair of jeans this is what sets then aside from everybody else because they are unique you won't catch everybody and they momma in the same outfit. Thanks Gaupi you have a customer for life I truly appreciate you guy's and what your doing with this brand. Keep up the great work and continue to stay true to your customer satisfaction!

28 January 2022
Unprompted review
Guapi logo

Reply from Guapi

Thank you so much for the great review. It is good to know that you love your first limited edition pair of jeans. Apart from the quality that we give, building trust with our customers is also one of our top priorities. We are privileged to have you as our customer for life.

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