I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... See more
Company replied
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See what reviewers are saying
Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... See more
Company replied
I recently left avery bad review about a mix up with my account. Well, I am glad to say, Guardian responded big time. My account has been verified and updated and they even gave me a month credit! I... See more
Company replied
Lack of communication. For example:I have to ask for the policy in writing nor I was informed if it's in the website. It wasn't clear whether my monthly fees will be automatically deducted every month... See more
Company replied
Company details
Written by the company
Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.
Contact info
1122 Oberlin Rd., 27605, Raleigh, United States
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4.3
Excellent
147 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was in the process of ordering this…
I was in the process of ordering this service when I realized I had the wrong service. I apologized to the sales person, who was very professional, and ended the call...without purchasing the service. I repeat...without purchasing the service. This is the second time I have informed the company that I did not purchase the service...which is the exact opposite of the emails they keep sending me. Please stop sending me these flawed/incorrect emails. I will keep checking my bank statements to make sure I am not being charged for a service I did not pay for or sign up for. By the way, I did sign up for American Water Resource, (affiliated with the City of Philadelphia where I live) which is the business I was lookig for when I mistakenly called this company. I hope this information offically ends this company's emails to me. I appreciated the professionalism of the customer service agent but I do. not appreciate repeatedly responding to emails from this company insinuating that I purchased a service from them that I absolutely DID NOT PURCHASE!
14 April 2025
Reply from Guardian Service
Hi Ms. Benrahou, we've refunded your account and hope you found the service you were looking for! I'm more than happy to talk to you more on the phone or via email if you have additional questions.
Best,
Kara Credle
Communications Manager
Lack of communication
Lack of communication. For example:I have to ask for the policy in writing nor I was informed if it's in the website. It wasn't clear whether my monthly fees will be automatically deducted every month from my credit card.
11 April 2025
Reply from Guardian Service
Hi Jerry & Julieta, thank you for your feedback! We are always looking to improve our process, and I'll be reaching out to you directly to make sure you understand everything about your policy and monthly subscription!
Best,
Kara Credle
Communications Manager
Fair Pricing
10 April 2025
Reply from Guardian Service
Thanks for the feedback—glad you found our pricing fair! We work hard to keep coverage affordable and appreciate your support.
Best,
Zach Clayton
Co-Founder
Reply from Guardian Service
We appreciate your kind words. We’re here whenever you need us.
Best,
Kara Credle
Communications Manager
easy to use app
easy to use app. all info about service on website. service is clear on detailed plans provided
8 April 2025
Reply from Guardian Service
Thank you for choosing Guardian Service! We appreciate your trust and are always here if you need anything.
Best,
Kara Credle
Communications Manager
I want my papers sent to my mailing…
I want my papers sent to my mailing address and you seem to only want email thank you
2 April 2025
Reply from Guardian Service
Hi Sherri, thank you for your feedback! I'm reaching out directly to see what we can do for you.
Best,
Kara Credle
Communications Manager
Guardian's helping hand
Guardian was very helpful in helping me pick the right plan for my house. Guardian knows how to treat their customers right.
3 April 2025
Reply from Guardian Service
Hi Gary, Thanks for the kind words! We're so glad we could help you find the right plan and make the process feel easy. At Guardian, we believe choosing coverage should feel empowering—not overwhelming. We’re always here to serve and simplify.
Best,
Zach Clayton
Co-Founder
Simplicity.
8 April 2025
Reply from Guardian Service
Hi Fred, Thanks for the review! Simplicity is exactly what we’re going for—easy, clear, and hassle-free from start to finish.
Best,
Kara Credle
Communications Manager
Representative was professional and…
Representative was professional and courteous. Took care of the situation within minutes.
29 March 2025
Reply from Guardian Service
Archie, Thank you for sharing your experience with us! We’re thrilled that our representative was able to quickly resolve your situation and provide the professional, courteous service you deserve. Our team is here to make protecting your home as effortless as possible, and we look forward to continuing to serve you.
Zach Clayton
Co-Founder
Very polite and accomodating over the…
Very polite and accomodating over the phone. I hope I never nee3d them.
26 March 2025
Reply from Guardian Service
Thank you for your review! We’re glad our team could offer polite and accommodating service. Here’s hoping you never run into an issue, but if you do, we’ll be ready to help.
Zach Clayton
Co-Founder
Reply from Guardian Service
Oscia, Thank you for your feedback! We’re glad you found our information helpful, and we’re always here if you need further assistance.
Kara Credle
Communications Manager
The registering online was easy and the…
The registering online was easy and the price was good.
20 March 2025
Reply from Guardian Service
Thanks for the great feedback! We’re glad the process was smooth and the price was right. Welcome to Guardian Service!
Best,
Kara Credle
Communications Manager
All is well thank you!
I recently left avery bad review about a mix up with my account. Well, I am glad to say, Guardian responded big time. My account has been verified and updated and they even gave me a month credit! It's nice to know some companies ctually read thse things! I am happy.
24 March 2025
Reply from Guardian Service
Hi Mr. Mendsen, Thanks so much for the update! We're glad we could turn things around and make things right. Listening, responding, and doing the right thing — that’s what we’re all about. We’re grateful to have you with us!
I haven’t had a claim so I can’t rate it
6 March 2025
Reply from Guardian Service
Hi Richard, Thank you for your review! We understand that the true test of a provider often comes during a claim, but we’re glad you’re with us. Our goal is to provide peace of mind by ensuring you have the right coverage in place when you need it most. If there’s anything we can do to enhance your experience, feel free to reach out. We appreciate you being a part of Guardian Service!
Best,
Kara Credle, Communications Manager
Great customer service!
7 March 2025
Reply from Guardian Service
Hi Gloria, Thank you for your kind words! Providing great customer service is at the heart of everything we do, and we’re thrilled to hear you had a positive experience. If there’s anything else we can do for you, don’t hesitate to reach out. We appreciate your trust in Guardian Service!
Zach Clayton, Co-Founder
Great customer service skills!
13 March 2025
Reply from Guardian Service
Gwendolyn, Thank you for your feedback! Providing excellent customer service is at the heart of what we do, and we’re thrilled to hear you had a great experience. If you ever need assistance, we’re always here to help.
Best,
Kara Credle
Communications Manager
My experience with Guardian service
My experience with Guardian service
Has been awesome!!! Really good website
3 March 2025
Reply from Guardian Service
Hi Larry, We're thrilled to hear that you've had an awesome experience with Guardian Service and that you find our website really good. Making homeownership easier and more affordable is at the heart of what we do, and it's great to know we're delivering on that promise for you. If you ever need anything, we're here to help.
Best,
Kara Credle
Communications Manager
It’s worth it
28 February 2025
Reply from Guardian Service
Thank you for your feedback! We’re thrilled to hear you found value in our service. At Guardian Service, we’re committed to making homeownership easier and more affordable by providing personalized insurance solutions tailored to your needs.
Zach Clayton
Co-Founder
Explanation of protection fully…
Explanation of protection fully explained on website easy to sign up. I really like the cancellation policy. Hopefully I’ll never need but in an older house I didn’t want to take any chances.
6 March 2025
Reply from Guardian Service
Thank you for your thoughtful review! We're glad to hear that you found our website clear and easy to navigate. At Guardian Service, we believe in transparency and making protection simple, so you can feel confident in your coverage. We understand the importance of peace of mind, especially with an older home, and we’re here whenever you need us.
Zach Clayton
Co-Founder
Informative rep.
27 February 2025
Reply from Guardian Service
Thank you for your review! We're glad to hear that our representative provided you with the information you needed. At Guardian Service, we strive to offer clear, helpful guidance so you can make confident decisions about your coverage.
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