Guernsey Flowers Reviews 

Ordering process was easy, customer support were helpful. Recipient commented on how fresh the freesias were.

Terrible experience with Guernsey Flowers. I ordered flowers to Jersey for a special occasion for my Son and Daughter in law, but they arrived late, in poor condition, wilted and died after 3 days. Their website is totally misleading. The flowers come from the West Midlands, not from the Channel Islands. 24 hour delivery is impossible due to this.
Poor communication from Customer Services. I have delayed writing a poor review in the hope of receiving a full refund, but sadly, I am still waiting.
Unless they revamp their delivery and customer support, I would strongly advise against using this company.

The ordering procedure is easy. Everything is clear on the website. I have purchased flowers from Guernsey flowers many times and will definitely be purchasing again as the quality of the flowers is always brilliant.

Brilliant company, flowers are amazing you’ll never be disappointed with the quality and speed of delivery customer service very prompt

Stunning flowers and always reliable service - all at a competitive price. The ‘go-to’ company for fresias.

The website for Guernsey Flowers is easy to navigate the flowers are excellent value and look lovely.

I wanted to send my friend a particular type of flower and had concerns about florists changing them out for other flowers and couldn't imagine sending flowers by post after previously receiving some as a gift. Then I searched for "White Alstroemeria Flowers" and found Guernsey flowers. The reviews filled me with confidence and I could tell I would be able to order exactly what I wanted. I ordered 25 stems and they arrived in bud but kept moist and well packaged for my friend to put in the vase I also purchased. I explained to my friend in the message that they were beautiful once opened and would last at least two weeks if she trimmed the stems before adding to the vase and again a week later. They were to remind her all the good memories of her and her mums great bond, their strength and beauty just like the flowers. She was thrilled with them and sent me a photo once they had opened and I was right they lasted a long time looking just as good as had promised. I will buy flowers from Guernsey Flowers again, maybe even for myself.

Lovely service online.
Beautiful long stemed friesas that arrived in good condition and lasted well with a lovely fragrance.
I have used this company several times and have never been disappointed with the flowers.
I usually send them to my mum for her birthday and Christmas.

Very disappointed. Excuses excuses. An unprofessional approach. Late delivery; wrong flowers; staff contradicting each other. Will not use again sadly as I like to support small family businesses.

Disappointed Two Years in a Row

My wedding anniversary is in June, and in 2024 I ordered white peonies from this company. Unfortunately, I was contacted by email the day before the scheduled delivery, informing me they couldn’t fulfill the order. This left me scrambling at the last minute to find replacement flowers for my wife. White peonies are hard to source since they bloom only around June, so it was a particularly stressful situation. The company refunded me, but didn’t offer any alternatives at the time.

As a business owner myself, I understand that things occasionally go wrong, so I decided to give them another chance this year. I placed the same order (white peonies) well in advance—about two weeks early—and even explained what happened the previous year. They assured me they would monitor stock regularly and guaranteed that the order would be fulfilled this time.

Despite this, they attempted to charge me an extra £6 for morning delivery—something I feel should have been waived given the previous mishap. Still, I went ahead. And yet again, the day before the scheduled delivery, I received another email saying they couldn’t deliver due to the heat. No phone call, just an email—which I easily could have missed had I been in meetings all day, leaving me without enough time to arrange a backup.

This time they did offer a substitute: a different color of peonies with a couple of extra stems. Frankly, it felt like a token gesture rather than a real attempt to make things right. I ended up requesting—and receiving—another refund.

It's frustrating to try and be understanding, only to be let down repeatedly. When I later checked their reviews, I wasn’t surprised to see that a quarter of them are one-star ratings. Based on my experience, I have to say: avoid this company. Reliability and customer care seem to be in short supply here.

I ordered flowers nine days in advance for my aunt’s 90th birthday, selecting a Friday delivery to make sure they’d arrive in time for the Saturday celebration. Unfortunately, they didn’t turn up until the following Monday - far too late to be of any use.

When I challenged why they were dispatched so late (after 5pm on the Thursday before the intended delivery day Friday), despite ordering so far in advance, I was told it was to ensure the flowers were as fresh as possible. That’s all very well, but I imagine most customers - myself included - would much rather the flowers arrived a day early and slightly less fresh, rather than too late to be used at all, especially for such a special occasion.

What’s more frustrating is that the company knows Royal Mail doesn’t guarantee next-day delivery, and yet still chooses to send them out last-minute. In my case, the flowers then sat in Royal Mail’s depot for three days. Not exactly "fresh".

I asked for a refund given the flowers were completely missed for the event, but Guernsey Flowers refused and offered only a credit note. To say I was disappointed is an understatement. I’ve told them they really need to be clearer on their website that selecting a specific delivery date does not guarantee the flowers will arrive on that day unless you specifically choose DPD.

Just be very careful when selecting your delivery date - it might not mean what you think it does.

I ordered 18 long stem red roses for our daughter’s 18th birthday. They arrived on time and were beautiful. Unfortunately even though they were kept away from direct sunlight and heat, trimmed and refreshed daily they only lasted 4 days. Very disappointing as they were not cheap.

Took more than the day stated to arrive in Cornwall, but my sister loved the flowers.
Just checking are they UK or other location's flowers which are sent from Guernsey, or are they actually grown in Guernsey and sent from Guernsey?
Thanks, Sally.

Prompt and excellent personal service provided with the beautiful freesias arriving exactly on time.
Thank you, Jessica, for your personal service and responses.

I had to change the delivery address and it was dealt with immediately. Then they contacted me to make sure I intended not to send a message. I was really touched by that. So much that happens online feels so impersonal but Guernsey Flower folk take care.

The flowers were posted, to Guernsey, on a Friday in the UK and arrived Monday in very poor condition.
These are not Guernsey flowers and are sent from the UK.
Very disappointing

Ordered from these guys several times before always excellent quality, arrive next day and they are lovely

Would highly recommend and placed two separate orders today

Keep up the great work

Easy ordering system.
Great communication and lovely flowers delivered when they said they would be.

They were so helpful. The flowers were so
Fresh. I will be using them all the time from now on. Highly recommend

So disappointed. I ordered 60 long stem freesias for my parents 60th wedding anniversary. They had NO scent at all, They easily fitted into one vase for display but didn’t have the wow factor we expected and only lasted 5 days. I’ve requested they remove me from my mailing list and I’ll be sourcing my freesias elsewhere from now on…